BetBTC.co SCAM: stole 0.09 BTC - lying, full of errors-unprofessional sportsbook

[zikzik]

What happened:: Voiding a bet 25 minutes later, 10 minutes after the game has started and my team winning big

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=253453

Amount Scammed: 0.09 BTC

During the several months of me using the BetBTC.co platform, that is already the fourth time this company has tried to scam me:

1. This screenshot explains the situation in detail https://prnt.sc/x8h9w7
In short, they voided a winning bet 25 minutes after it was placed, tried to steal 0.051585 BTC
ONLY AFTER i have wrote to support, they ADMITTED that they broke their own rule (looks like the bet cancellation process management was not aware of their own rules) and returned my bitcoin.

In the process they admitted changing their ToS (long after i signed up and agreed to them).

FOR THE RECORD, these are not the ToS that i have agreed on when signing up

2. They voided my winning bet 20 minutes AFTER THE GAME HAS STARTED and my team WINNING big, tried to steal 0.0338244 BTC.
After many denials this matter was escalated to some supervisor and he agreed to give my money back.

Here is the screenshot of his "generous" decision https://prnt.sc/x9slm0

In the process they also lied to me claiming that they dont void simillar bets only if less than 0.01 BTC (will come into play later). Here is the screenshot https://i.gyazo.com/9aa6601add6c88648a1b1e87a6fed8b3.png

3. Here somehow i was charged BTC withdrawal transaction fees of 0.00964561 BTC (around 300 euro). This bitcoin was returned to me ONLY after i have written to support, but i assume its not a given, that everybody in the same situation would have noticed it.
This screenshot explains everything https://prnt.sc/x8hdep

The last scam happened just yesterday.
I placed a bet (basketball game) on a "TEAM" with a +9 handicap (even if they loose by 8, i still win the bet) 13 minutes before the start of the game. The bet was 0.105 BTC @ odds 1.859 (potential profit of 0.090195 or about 2600 euro today). 1 minute later i placed a bet on the same TEAM to WIN the game @ odds 4.149 (the bet was 0.014 BTC, it will come into play later).

FOR THE RECORD, a bet on +9 handicap @ odds 1.859 AND a bet on a WIN @ odds 4.149 represent the same probability of the team actually winning the game (only in one case i took a much safer bet with a big +9 handicap at much much lower odds, and in the other case i took the straight win, but both of them represent a totally valid odds/probabilities for the same game. This can be verified on BetBTC website as many other basketball games would have almost the same odds and handicaps)

Twenty Three (23) minutes after i placed the bets, and 10 minutes AFTER THE GAME HAS STARTED, and while my TEAM WAS WINNING already by 8 points (already 17 points !!! advantage for my main handicap bet), my main bet on +9 handicap WAS VOIDED, but at the same time my bet on straight win stayed valid and eventually was settled as WON
screenshot here - https://i.gyazo.com/8419504b0819525348b1ad3839b152fc.png

Which brings us to the LIE they told me about not voiding only bets of less then 0.01 BTC.
Please note again that +9 handicap @ 1.859 and straight win @ 4.149 are EXACTLY THE SAME bets in terms of probabilities. YET THEY VOID THE BIG BET (which i had already +17 points advantage at that time, and decided to leave the MUCH MUCH RISKIER bet on the straight win, which in the end very luckily won by two points in the dying seconds of the game).

this video has all the needed evidence of the above statement - https://www.youtube.com/watch?v=K5NoksqLPnQ (you can actually see my main bet dissapearing in front of your eyes, while my team winning big)

For me this WAS a very respected casino/bookie, but in my experience they have:


ATTEMPTED TO STEAL from me
LIED to me
DID NOT KNOW their own rules
MADE MISTAKES (that eventually could cost bitcoin to us, the gamblers - https://i.gyazo.com/feb5f8373c844d6d54ccfd784e2c5881.png)
CHANGED THE TOS after i have signed up and agreed to the previous version
WAITED TO SEE THE CURRENT RESULT OF THE RUNNING game, to see if to void the bets
VOIDED only the bets with the highest probabilities, hoping the other, less probable bets, will loose

So now i claim that they should have never voided my bet 98ceb3de4980f92a of 0.105 BTC @ 1.859 on Hispano Americano +9 (Argentinian Basketball League)
the official result of the game can be found here http://www.fibalivestats.com/u/ADC/1843177/ and the bet on +9 easily won, as my team was leading big right from the opening whistle.

The voided this bet according to this rule they have:

Voided or Cancelled Bets
BetBTC may cancel or void bets which it believes have been:

(a) incorrect lines - example: pre-live bet which after 1 minute is quoting 10% below of the settled price - BetBTC WILL NOT cancel bets placed longer than 30mins ago AND also Live Bets do not apply for this point;

THIS RULE IS JUST A DISGRACE TO ANY SPORTSBOOK. How they use it is also a disgrace. They void +9, but settle as WON a bet on straight win that was even taken AFTER the bet on +9

This rule they have (WHICH THEY CHANGED AFTER I HAVE SIGNED UP AND AGREED TO THE ToS) just opens a way for a very serious manipulation on the part of the casino.

As we can see from the situations above, they are using it to make money, by voiding winning bets from their winning customers.

I DEMAND FOR MY BITCOIN WON ON THE ABOVE MENTIONED BET TO BE PAID BACK TO ME.


P.S. after confronting them about the latest situation via the support, this is what i got in reply:

Hello,

1. There was an error on the voided terms and your bets were all re-considered after you contact us. After that and only after, we have changed the terms to up to 30 minutes.

2. Regarding the high withdrawal fee, there was a clear error because your funds were sent from an empty hotwallet that caused a lot of inputs that turned the transaction very heavy and expensive. Right after you reported it to us, we rapidly credited back the extra charged fees and took action to ensure this does not happen ever to another user (we have also checked and in fact it was the first and only time it ever occurred in a BetBTC withdrawal)

3. We now void all bets including smaller than 0.01btc if it fits the voiding terms, it is according to the terms already.

---

I inform you that your account will be permanently closed within the next 48 hours. Please withdrawal any remaining funds in your account until then, and don't create additional accounts here - there are a lot of other crypto sportsbooks you can use elsewhere.

Best regards,
BetBTC (admin)

They ADMIT the ERRORS, KEEP LYING and CHANGING their RULES AGAIN

[acroman08]

you should replace the link on "scammers Profile link" with this link https://bitcointalk.org/index.php?action=profile;u=253453 . the link is the account profile link of BetBTC representative here in the forum. they also have an ANN thread here in the forum ★BetBTC★ Sportsbook | Bitcoin Sports Betting | Since 2014 | Instant Withdrawals

[zikzik]

Brilliant, i have adjusted my thread - thank you for your help!

you should replace the link on "scammers Profile link" with this link https://bitcointalk.org/index.php?action=profile;u=253453 . the link is the account profile link of BetBTC representative here in the forum. they also have an ANN thread here in the forum ★BetBTC★ Sportsbook | Bitcoin Sports Betting | Since 2014 | Instant Withdrawals

[BitcoinAccepted]

I have never read an accusation topic of this site before, it is good that you share your experience here.

We'll be waiting for a response from the site to hear their side of the story.

Voiding the bets will always remain an complicated issue for both sides.

[BetBTC]

As explained multiple times to this user, across various weeks in dozen of support tickets (while he kept on happily betting at BetBTC.co while always complaining), yes BetBTC can void bets according to our terms:

https://www.betbtc.co/terms

Voided or Cancelled Bets
BetBTC may cancel or void bets which it believes have been:

(a) incorrect lines - example: pre-live bet which after 1 minute is quoting 10% below of the settled price - BetBTC WILL NOT cancel bets placed longer than 30mins ago AND also Live Bets do not apply for this point;
(b) the result has been influenced by criminal or illegal actions;
(c) accepted at obviously incorrect odds;
(d) made in an attempt to circumvent our betting limits;
(e) involved in syndicate betting;
(f) odd varies more than 10%
(g) accepted in error, including but not limited to correlated parlays

As explained to the user, bets that vary significantly are (automatically) voided within a 30min period, this is not a new rule, in fact it is enforced for more than 1 year to all users. The system is triggered only on less than 0.1% of all bets placed, and does not apply to live events. Virtually it's very unlikely that a regular user will see it, unless someone is trying to exploit odds's spikes because pre-live odds simply don't vary 10% usually.

Odds that vary for either direction are voided, and not only for the BetBTC's side. It is a 100% automatic process that requires no admin intervention (as on every BetBTC routines, except big withdrawals when admin intervention is called)

Contrary to the user's accusation, live bets are never voided. The bet was voided for an event that was already live, but the bet and fixture was pre-live, so the last lines/odds before the event went live were and are always used to compare and void or not void the bets regardless of the live event/odds that are a completely different and non related subject for that decision.


BetBTC is a reputable sportsbook operating since 2014, we have thousands of online players and only in this forum we distribute weekly prizes of significant amount when compared to this accusation. This is the first time we receive such accusation.

To finalise we would also like to point out to all readers, that this user signed up an account at BetBTC just 4 months ago, and since then has a net profit of more than 1.20BTC ($42.000 at current btc rate) and there was never any withdrawal limitation or block imposed to the user.

Regarding the topic:

3. Here somehow i was charged BTC withdrawal transaction fees of 0.00964561 BTC (around 300 euro). This bitcoin was returned to me ONLY after i have written to support, but i assume its not a given, that everybody in the same situation would have noticed it.

This is the third time we will be clarifying about this topic.. although the situation was resolved and your account credited back instantly, you keep insisting in this, which makes no sense..

2. Regarding the high withdrawal fee, there was a clear error because your funds were sent from an empty hotwallet that caused a lot of inputs that turned the transaction very heavy and expensive. Right after you reported it to us, we rapidly credited back the extra charged fees and took action to ensure this does not happen ever to another user (we have also checked and in fact it was the first and only time it ever occurred in a BetBTC withdrawal)

Given the user record, constantly spamming our support lines, making videos, posting negative reviews everywhere etc (despite the fact that he's in clear profit) we have solid reasons to believe this is a a professional scam accuser. If you check the participation of this user in the forum, it's only to provide negative reviews..

For this reason, and only this reason, we have decided, and already informed the user that any remaining funds should be cashed out as soon as possible, because the account will be permanently deleted within the next 48hrs. No more accounts should be created by this user at BetBTC

Best regards,
BetBTC

[zikzik]

Thanks for your response, however this raises the following issues:


1 . Why the bet on money line was not cancelled , as it represents the exactly the same probability on the match. You claim there was a big variance, then there should be a big variance on the money line also? (yet the money line bet was not voided)

2. When i signed up and accepted the terms and conditions, the time frame was 20 minutes and not 30 minutes as you claim now and having changed your TOS which i did not agree to when i signed up initially? Please advise?

3. What relation does my winning over the 4 months have to do with this particular winning bet? Is it a case if the users are winning you aim to VOID bets after they have won?

Overall  , its really clear that your rules are equivalent to CHEATING.  It is against the very principle of betting, sportsbooks and casinos.  How do you justify voiding a bet that has already begun and its winning ??


Now that you have brought up that i have approx 40k in winnings, it looks like you are following the most winning customers and when they take a bet with you before the game,  YOU YOURSELF take my bet and place it on PINNACLE to create this MOVEMENT of 10% or more. AS the game goes on you clearly see if its a winning BET you cancel MY BET and you cash out your winning bet within PINNACLE.  IF the bet is loosing you simply stay within your position and you are covered by the clients LOOSING bet - this is how it looks like from a neutral point of view in my eyes.

Lastly i also took the same handicap in question (+9 points) at even bigger odds in a combo/parlay which was ONE HOUR prior to the game and this was NOT voided and is yet pending? Yes - it was available for 1 HOUR At least with even bigger odds.


Out of the  three bets i made on this match you conveniently chose to void the BIGGEST bet of the three i made?


IF I DID NOT CONTACT YOUR SUPPORT ON THREE SEPARATE OCCASIONS MY MONEY WOULD OF BEEN STOLEN BY YOU - as PROVEN in my original post via various screen shots. CAN YOU CONFIRM THAT you admitted your mistakes and paid out on all 3 occasions when I proved to you that you did not follow your own rules?


You also claim that your VOIDING SYSTEM IS AUTOMATIC -  - why do you need to wait 20 minutes of a game that is already playing if you are only taking the last line of the PRE-BET? what is the point of waiting 20 minutes, nothing will change in 20 minutes if you are taking the data of the PRE-BET and not the LIVE BET? <------ please advise


I hope you can address these issues one by one for clarity for myself and the whole community as clearly you have tried to avoid MANY raised questions in this thread.



On a side note - You wrote that I have made $40k in winnings in 4  months and claim that I am a professional scam accuser? - The stats speak for themselves and I am a professional bettor and a well respected member of the wider betting community. My winnings and results speak for themselves, however I WILL do what it takes to EXPOSE bookmakers that CHEAT and SCAM their customers and those that are involved in unfair practices. I think you expected me to write a positive review about you that you paid out my winnings , when having caught you on so many occasions trying to scam me . 

As explained multiple times to this user, across various weeks in dozen of support tickets (while he kept on betting at BetBTC.co while always complaining), yes BetBTC can void bets according to our terms:

https://www.betbtc.co/terms

Voided or Cancelled Bets
BetBTC may cancel or void bets which it believes have been:

(a) incorrect lines - example: pre-live bet which after 1 minute is quoting 10% below of the settled price - BetBTC WILL NOT cancel bets placed longer than 30mins ago AND also Live Bets do not apply for this point;
(b) the result has been influenced by criminal or illegal actions;
(c) accepted at obviously incorrect odds;
(d) made in an attempt to circumvent our betting limits;
(e) involved in syndicate betting;
(f) odd varies more than 10%
(g) accepted in error, including but not limited to correlated parlays

As explained to the user, bets that vary significantly are (automatically) voided within a 30min period, this is not a new rule, in fact it is enforced for more than 1 year to all users. The system is triggered only on less than 0.1% of all bets placed, and does not apply to live events. Virtually it's very unlikely that a regular user will see it, unless someone is trying to exploit odds's spikes.


BetBTC is a reputable sportsbook operating since 2014, we have thousands of online players and only in this forum we distribute weekly prizes of significant amount when compared to this accusation. This is the first time we receive such accusation.

To finalise we would also like to point out to all readers, that this user signed up an account at BetBTC just 4 months ago, and since then has a net profit of more than 1.20BTC ($42.000 at current btc rate) and there was never any withdrawal limitation or block imposed to the user.

Regarding the topic:

3. Here somehow i was charged BTC withdrawal transaction fees of 0.00964561 BTC (around 300 euro). This bitcoin was returned to me ONLY after i have written to support, but i assume its not a given, that everybody in the same situation would have noticed it.

This is the third time we will be clarifying about this topic.. although the situation was resolved and your account credited back instantly, you keep insisting in this, which makes no sense..

2. Regarding the high withdrawal fee, there was a clear error because your funds were sent from an empty hotwallet that caused a lot of inputs that turned the transaction very heavy and expensive. Right after you reported it to us, we rapidly credited back the extra charged fees and took action to ensure this does not happen ever to another user (we have also checked and in fact it was the first and only time it ever occurred in a BetBTC withdrawal)


Best regards,
BetBTC

[spyrosc200]

Thanks for your response, however this raises the following issues:


1 . Why the bet on money line was not cancelled , as it represents the exactly the same probability on the match. You claim there was a big variance, then there should be a big variance on the money line also? (yet the money line bet was not voided)

[/quote]

According to betexplorer, closing line for ML was 4.04. You took 4.15 so odds haven't moved by 10%

Closing line for +9 line was 1.76. You took 1.859 so odds moved 11.6%

https://www.betexplorer.com/basketball/argentina/liga-a/obras-sanitarias-hispano-americano/IonpEY80/#ah

So it makes sense why your ML bet wasn;t voided.

I am not supporting them btw, that rules of 10% makes no sense to me either. 

Surprised you never faced something similar earlier btw.

Personally stopped using betbtc as they reject my last 2 out of 10 bets overall.

Limits in pinnacle are very low these days so that 10% move is something very common on non mainstream games.

Only one bet of 200 euros directly at pinnacle is enough to have your bet voided from betbtc

[janggernaut]

OP was had a problem on betcoin.ag , and now it's time at betbtc. With current price of bitcoin, it's seems there are lot of problem appear with casino or is it just coincidence?

(a) incorrect lines - example: pre-live bet which after 1 minute is quoting 10% below of the settled price - BetBTC WILL NOT cancel bets placed longer than 30mins ago AND also Live Bets do not apply for this point;

Just read the ToS and this makes me curious. Why you can cancel any bet <30 mins after it started?

I'm not defend OP and Betbtc, just curious about that rules.

[scammed-by-nitro]

Thanks for your response, however this raises the following issues:


1 . Why the bet on money line was not cancelled , as it represents the exactly the same probability on the match. You claim there was a big variance, then there should be a big variance on the money line also? (yet the money line bet was not voided)

According to betexplorer, closing line for ML was 4.04. You took 4.15 so odds haven't moved by 10%

Closing line for +9 line was 1.76. You took 1.859 so odds moved 11.6%

https://www.betexplorer.com/basketball/argentina/liga-a/obras-sanitarias-hispano-americano/IonpEY80/#ah

So it makes sense why your ML bet wasn;t voided.

I am not supporting them btw, that rules of 10% makes no sense to me either.  

Surprised you never faced something similar earlier btw.

Personally stopped using betbtc as they reject my last 2 out of 10 bets overall.

Limits in pinnacle are very low these days so that 10% move is something very common on non mainstream games.

Only one bet of 200 euros directly at pinnacle is enough to have your bet voided from betbtc
[/quote]



Which site ever has such practics? I have NEVER seen voided bets because of line movement, and I bet for 20 years now.

Every day I place bets on lets say 2.0 and 6 hours later its 1.6 or when it goes bad 2.5. Thats what happens on moving markets.
Those terms open the doors for them to scam players out of winnings. Void the bet before the game , thats the only way. I bet they wouldnt void if the bet is losing.

Thanks for sharing this, another site on my blacklist.

[zikzik]

Believe me i play on many other bookmakers without any issues, but the ones that try to SCAM people i simply expose them for what they are so other people dont get their money stolen like they stole from me.

And they cancel the bets 30 mins after it started  - especially if the team i bet on is winning - this is how shady their practices are... and they cant even address the points i raise because they are aware of the fraud they are committing against players. They should be BANNED from this forum for such CHEATING practices and not allowed to advertise in any way. THEIR rules go against the principal of GAMBLING of any sports book or casino.

OP was had a problem on betcoin.ag , and now it's time at betbtc. With current price of bitcoin, it's seems there are lot of problem appear with casino or is it just coincidence?

(a) incorrect lines - example: pre-live bet which after 1 minute is quoting 10% below of the settled price - BetBTC WILL NOT cancel bets placed longer than 30mins ago AND also Live Bets do not apply for this point;

Just read the ToS and this makes me curious. Why you can cancel any bet <30 mins after it started?

I'm not defend OP and Betbtc, just curious about that rules.

[zikzik]

Which site ever has such practics? I have NEVER seen voided bets because of line movement, and I bet for 20 years now.

Every day I place bets on lets say 2.0 and 6 hours later its 1.6 or when it goes bad 2.5. Thats what happens on moving markets.
Those terms open the doors for them to scam players out of winnings. Void the bet before the game , thats the only way. I bet they wouldnt void if the bet is losing.

Thanks for sharing this, another site on my blacklist.

Exactly my point , which Legitimate bookmaker would void bets  because of line movement during a game that has started and my team that I bet on is winning? ;-) - very very clear this bookmaker is just out to cheat and steal funds of consumers.

[BetBTC]

Alright, so now you are talking with your imaginary friend aka, your second account (an account that only participates in scam accusation discussions  )

Btw, some final words to conclude this:

- Yes, BetBTC voids bets (according to the rules enforced for 1+ year), if you are not ok with them you should not use BetBTC, no one is forcing anyone to play.
- These voids simply do not occur to the "regular user", but only for those who are actively looking for odds's spikes.
- The void occurs bi-laterally and not only when odds are favourable to BetBTC
- It's very rare that these voids occur in major leagues, instead when they happen they occur typically on smaller basket or hockey secondary with very low liquidity.
- This user cashed out 1.2BTC+ in a 4-month period. No issues were raised in any withdrawal.

@zikzik, don't forget to withdrawal your remaining balance within the next 24h, your account will be permanently closed.


Best regards,
BetBTC

[zikzik]

Alright, so now you are talking with your imaginary friend aka, your second account (an account that only participates in scam accusation discussions  )

Btw, some final words to conclude this:

- Yes, BetBTC voids bets (according to the rules enforced for 1+ year), if you are not ok with them you should not use BetBTC, no one is forcing anyone to play.
- These voids simply do not occur to the "regular user", but only for those who are actively looking for odds's spikes.
- The void occurs bi-laterally and not only when odds are favourable to BetBTC
- It's very rare that these voids occur in major leagues, instead when they happen they occur typically on smaller basket or hockey secondary with very low liquidity.
- This user cashed out 1.2BTC+ in a 4-month period. No issues were raised in any withdrawal.

@zikzik, don't forget to withdrawal your remaining balance within the next 24h, your account will be permanently closed.


Best regards,
BetBTC

 - WOW - now you are throwing around wild accusations about some second account which I do not have? Very professional on your part - just goes to show what kind of individuals are running your scam enterprise. I guess anybody who is going to comment here telling you how you are cheating other users of your casino will be somehow linked to me in your wild imagination?

I have raised a number of points about your fraudulent activities which you have failed to address and avoided them completely. This thread i hope will be seen by thousands of individuals and will protect them from ever using your SCAM casino/sportsbook.  You keep mentioning about the 1.2 BTC i won with you but no mention of the 3 times I had to contact you in regards to you trying to steal my money? Can you kindly explain this to the community?
So from my understanding you will go ahead and SCAM ME out of 0.09 BTC by voiding a perfectly valid bet with no real justification and simply void bets during game play when you start to realize that the bet is a winning bet.

[actmyname]

As explained to the user, bets that vary significantly are (automatically) voided within a 30min period, this is not a new rule, in fact it is enforced for more than 1 year to all users. The system is triggered only on less than 0.1% of all bets placed, and does not apply to live events. Virtually it's very unlikely that a regular user will see it, unless someone is trying to exploit odds's spikes because pre-live odds simply don't vary 10% usually.

Odds that vary for either direction are voided, and not only for the BetBTC's side. It is a 100% automatic process that requires no admin intervention (as on every BetBTC routines, except big withdrawals when admin intervention is called)

For transparency's sake, can we have an example of when bets were voided from the odds shifting in either direction? In fact, if you were able to find a zig-zag pattern in the odds where one player's odds were lower and another player's odds were higher by 10% each, then that would give much more credence to your claim of objectivity.

[LEVSKI7]

This rule is pure deception.but this is Curacao there is full of all kinds of criminals.

[zikzik]

Yeah, and due to this deception i have been robbed from winnings of 0.09 BTC

I hope they can still come to their sense - although the way they have handled this so far its far beyond any professional enterprise - more like professional con artists.

Can you just imagine how many users they rob every day who dont have a voice or a platform to expose them? They make thousands per day just in pure scams... its disgusting...  -  I think they should not be allowed to advertise here in this community , especially with such BOGUS terms of service - the Bitcointalk admins should really look into this.

This rule is pure deception.but this is Curacao there is full of all kinds of criminals.

[zikzik]

Create a flag against this scam bookie. Everybody here should be warned.

I will certainly be doing that, but i think we need to unite on this one and push for them to be removed from advertising here and hosting their bogus competitions... whats the best way to get in touch with the admins of this forum so they take a real look into their scam practices?   

On a side note i had the exact bet they voided in a 4 fold combo bet which was NOT VOIDED as it was was a smaller bet of the several bets i made. So in a nutshell , the biggest bet you make they will void during the game play LIVE when the bet is winning.

[actmyname]

One interesting implication of that 10% rule is that if either team happens to get a good early start or if the skill gap is too large, then their markets have a high risk of being voided.

On a side note i had the exact bet they voided in a 4 fold combo bet which was NOT VOIDED as it was was a smaller bet of the several bets i made. So in a nutshell , the biggest bet you make they will void during the game play LIVE when the bet is winning.

Screenshots?

[zikzik]

Here you go,  https://prnt.sc/xfuvm9


I am sure they can also confirm the same - its mind blowing how they void bets and go against their own TOS - they void those which suits them better - nothing to do with their disgusting TOS - they are just pure SCAMMERS.


I have raised a flag on their profie - : https://bitcointalk.org/index.php?action=trust;u=253453#newfeedback
I would also urge this community to do the same and link back to this thread as PROOF of their SCAMS .

Who can recommend the best way to contact the administrators of this forum so these scammers are removed from any advertising here?

[AB de Royse777]

@zikzik, very clean presentation in the first post.

I do not understand Basketball and also do not understand handicap betting. I tried to study handicap and I think I understood how it works and then again forgot lol. So please consider these two things if I present them wrong or write something which will read poor :-P
 
Just to be clear I have not looked into the case very closely yet but after reading the first few posts what I get are:

1. BetBTC changed their terms (for pre-match bets) from 20 minutes threshold to 30 minutes and did not notify their users.
2. They do not void bet less than 0.01 BTC

BetBTC should inform their users to accept when there is a change in their terms.
I do not see any bet that were voided which is 0.01 BTC or lesser.

Sorry I read only to this post (first response of BetBTC).

By the way, can anyone clarify why the bet was voided in the first place? Sorry about the amateur entry. I am still progressing to understand the case.