Stake holding my balance $70,000 claiming ODDS PROVIDER INVESTIGATION

[Baskin198]

Latest Update

KYC TEAM asked for selfie holding the document and after I provided them with it, now I am told that no I cannot submit anything because I submitted fake documents earlier. Is this some joke? Why they asked for selfie if I WAS BANNED FROM DOING KYC?

After trolling me for 1 month now they are saying this - https://prnt.sc/26noa86

Obviously, the data I entered is correct, I don't understand what they need?

On further asking to support, I have got a legendary reply - https://prnt.sc/26noawv

"Hey there.
You will no longer be able to send any of your documents and your account will remain restricted."

Interesting

They don't know the reason for the delay but expect me to know the reason and it's been 1 month and more already.

https://prnt.sc/26noicb



'm playing at stake.com since 4 years and never had issues, well, because I was losing money.

Somehow I managed to win a huge amount and now the ODDS PROVIDER is doing some investigation related to the integrity of the matches.

Facts

- Submitted KYC (asked after winning big) pending/under review for more than 1 MONTH NOW
- I'm a platinum 6 player (which is achieved after wagering more than 10 million dollars)
- My monthly bonus was taken away but fine bonuses are at their will so I'm not complaning.
- The VIP host and everyone else I know said "sorry we cannot do anything". I don't know what's the use of having a VIP host if they cannot even help you with such things. A robot can give out reloads and bonuses if that's what they are meant to do.
- Support said, sorry we cannot help
- I am NOT allowed to withdraw BUT ALLOWED TO GAMBLE.

This is done so that I gamble away my funds while they delay the withdrawal needlessly. I would love to ask them "how is a player allowed to gamble normally but NOT allowed to withdraw the balance?"

After more than 1 month of waiting, I have no option but to create a scam accusation here.

Some proofs below

Them claiming they are investigating some integrity issues - https://prnt.sc/26mp7uf

NO ETA AT ALL - https://prnt.sc/26mp847

This means the odds provider can take years and stake will simply let the player suffer even if the odds provider doesn't have a reason or timeline

IF YOU PLAY AT STAKE .. YOU ARE AT RISK OF LOSING MONEY TO THE ODDS PROVIDER BECAUSE THE ODDS PROVIDER MAKES THE FINAL CALL AND STAKE IS BARELY A MEDIATOR EARNING COMMISSIONS BUT DOESN'T CARE ABOUT THE PLAYER IF ODDS PROVIDER DECIDES TO SCAM.

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[acroman08]

Somehow I managed to win a huge amount and now the ODDS PROVIDER is doing some investigation related to the integrity of the matches.

sorry, I am not much of a sports bettor so this might be a stupid question. are they(the odds provider) saying that the matches could have been rigged and are now investigating the matches? also, what is the process or how are they gonna investigate it?

[Baskin198]

Somehow I managed to win a huge amount and now the ODDS PROVIDER is doing some investigation related to the integrity of the matches.

sorry, I am not much of a sports bettor so this might be a stupid question. are they(the odds provider) saying that the matches could have been rigged and are now investigating the matches? also, what is the process or how are they gonna investigate it?

They are refusing to tell me anything and even ignoring the emails now. I believe yes they are investigating the matches because they feel some games had issues .. not sure what it means but what baffles me is that they are allowing me to gamble (yes I can gamble right now) but won't let me withdraw.

[Coin_trader]

First of all you need to calm down since stake reputation is pretty solid here so they will answer your issue properly. Its normal that a Casino will will investigate account if you win big since its very rare for a player to have that luck unless they are doing something to rigged the system.

Its a good thing that you post your concern so that stake can easily spot it and address the issue properly.

Steve Stunna will definitely answer on this thread.

[Baskin198]

First of all you need to calm down since stake reputation is pretty solid here so they will answer your issue properly. Its normal that a Casino will will investigate account if you win big since its very rare for a player to have that luck unless they are doing something to rigged the system.

Its a good thing that you post your concern so that stake can easily spot it and address the issue properly.

Steve will definitely answer on this thread.

Steve, I believe represents sportsbet.io and not stake. And to be honest, I am patient for the last 30 days but there has to be a day when I lose my patience and call them out, that is today.

It's rare for a player to win big unless they are rigging the system? Bro are you serious!

(someone making an account 5 days before a million dollar race with the username abcd and wagering millions is what I believe falls under rigging, but let's not bring it up)

[Maasdamer]

LOL they also accuse you of multi accounting?

These clowns never have a better excuse.

Also, what games did you bet?

Yet another proof of their lie putting people's accounts into "withdraw only mode", but yet he is not allowed to withdraw.
Guess the other people that bet the other side of the maybe fixed games will never see a refund, yet another scam.

[TwitchySeal]

Can you post the bets that set off the red flags?

It's weird they said Anonymity is important to us considering you submitted KYC.

Can you post all communications with them, with any sensitive info blacked out?  I'll quote them, or someone else can, to embed the images.

Yet another proof of their lie putting people's accounts into "withdraw only mode", but yet he is not allowed to withdraw.

It's not a lie.  I know several people who were KYCed because they thought they were from the United States.  All of their accounts were put into withdraw only mode until documents were approved.

The only complaint I know of where someone can't withdraw and isn't being investigated for somehow cheating is because he has less than the minimum to cash out.

It is weird this guy says he's allowed to gamble, maybe because his documents were approved I guess.

[Baskin198]

Can you post the bets that set off the red flags?

The day prior to my account being blocked, I made some 25 bets on different games ranging from sports to e-sports so I am not sure which game they are doubting and they aren't telling me. Please tell me how would I know?

Can you post all communications with them, with any sensitive info blacked out?  I'll quote them, or someone else can, to embed the images.

The biggest problem has been that they aren't communicating at all. I message support and push them but they say integrity team will contact me and from the integrity team they have only sent me 2 replies  within 1 month period, both of which I have posted in OP

It's not a lie.  I know several people who were KYCed because they thought they were from the United States.  All of their accounts were put into withdraw only mode until documents were approved.

I would be curious to know why I was treated differently then and I can confirm you I can bet even now but NOT able to withdraw. I'll attach some proofs below.

Not able to withdraw - https://prnt.sc/26mu3p4

Able to bet - https://prnt.sc/26mu431 (made the bet as I was typing here .... UTC time 9:30 am, 1st Feb 2022)

The only complaint I know of where someone can't withdraw and isn't being investigated for somehow cheating is because he has less than the minimum to cash out.

It is weird this guy says he's allowed to gamble, maybe because his documents were approved I guess.

The documents are still pending, I can confirm and since you won't trust me, added a screenshot again below

Pending KYC - https://prnt.sc/26mu4ur

Would be highly thankful and appreciate if you can somehow ask them to have a look.

[Lucius]

I'm playing at stake.com since 4 years and never had issues, well, because I was losing money.
Somehow I managed to win a huge amount and now the ODDS PROVIDER is doing some investigation related to the integrity of the matches.

Facts

- I'm a platinum 6 player (which is achieved after wagering more than 10 million dollars)

If I understood correctly, you have lost $10 million through that online casino over the years, and now you need to make a public complaint that you are not allowed to withdraw $70 000? It’s perfectly normal for online casinos to behave like this when it comes to payouts (it’s simply their way of playing), but given the above it’s hard for me to imagine someone receiving millions of dollars from a person they didn’t check and now harassing them for miserable $70k 

[efialtis]

I'm playing at stake.com since 4 years and never had issues, well, because I was losing money.
Somehow I managed to win a huge amount and now the ODDS PROVIDER is doing some investigation related to the integrity of the matches.

Facts

- I'm a platinum 6 player (which is achieved after wagering more than 10 million dollars)

If I understood correctly, you have lost $10 million through that online casino over the years, and now you need to make a public complaint that you are not allowed to withdraw $70 000? It’s perfectly normal for online casinos to behave like this when it comes to payouts (it’s simply their way of playing), but given the above it’s hard for me to imagine someone receiving millions of dollars from a person they didn’t check and now harassing them for miserable $70k 

Player in question here (hello btw, been a while!) has not literally lost $10 million, he has turned over a total of $10 million, which, depending on game(s), will still always require lots of money but nowhere near 10 million.

$70 k is definitely a big amount when it comes to withdrawals and unfortunately, we all know... casinos even when making shit tons of money, are never happy about such withdrawals. Still, I am curious to learn what Stake has to say on the matter. Most of the time (experience), there are two sides to almost each story. I will also hit up my contact person.

[Adzivu]

Can you post the bets that set off the red flags?

The day prior to my account being blocked, I made some 25 bets on different games ranging from sports to e-sports so I am not sure which game they are doubting and they aren't telling me. Please tell me how would I know?

Can you post screenshot of your sportsbets? It's easy to identify if some of them could be suspicious.

[Baskin198]

Player in question here (hello btw, been a while!) has not literally lost $10 million, he has turned over a total of $10 million, which, depending on game(s), will still always require lots of money but nowhere near 10 million.

Correct, wagering $10 million means I have made bets equating to a total of $10 million. Loss and profits are irreverent to be honest but I mentioned platinum 6 because I wanted to make sure readers know I am not an inactive nor a new player (registered in early 2018)

On a side note, great to see you Efi and I am glad we have that section at gosu now where players can submit big wins and stuff

$70 k is definitely a big amount when it comes to withdrawals and unfortunately, we all know... casinos even when making shit tons of money, are never happy about such withdrawals. Still, I am curious to learn what Stake has to say on the matter. Most of the time (experience), there are two sides to almost each story. I will also hit up my contact person.

What concerns me is that they pretend to give away millions of dollars even though there are legit concerns over players joining within the last few days with usernames like "aabbccdd" and wagering billions but when it comes to paying a player winning $50k they are blocking withdrawals and forcing me to gamble away the funds, which is a cheap tactic used by cloudbet and few others, looks like stake got inspired by them lol

Can you post the bets that set off the red flags?

The day prior to my account being blocked, I made some 25 bets on different games ranging from sports to e-sports so I am not sure which game they are doubting and they aren't telling me. Please tell me how would I know?

Can you post screenshot of your sportsbets? It's easy to identify if some of them could be suspicious.

If you read the previous replies, I have clearly mentioned that I made 25-50 bets within the last day and all of them were big so I don't know if posting bets will help at all.

Here's the last page of bets I made after which all this happened - https://prnt.sc/26n192l

NOTE: I placed several of these bets on other sites like sportsbet etc and they NEVER had any issues paying out. And if someone doesn't know, they both have the same odds provider for sports.

[moderator's note: consecutive posts merged]

[Adzivu]

I have read all the replies. Don't worry.
That's why I asked for the screenshot.
It won't be that hard to check other bookies for odds at the same time you placed your bets.

Everything looks clean to me.

I hope they will resolve the problem.

[Baskin198]

Everything looks clean to me.

I hope they will resolve the problem.

They are trying to force me into gambling away the funds but to anyone here from stake " I WILL NOT GAMBLE AWAY THE FUNDS, PLEASE STOP WASTING TIME"

[Speechless777]

Smh... I just signed up here after reading this because the exact same thing happened to me today.
I was told to wait 3 business days without any explanation on why my withdrawals were suddenly disabled.  

I deposited so much funds and lost them all but managed to win it back with my last funds from +30k down to 5k and then back up to 30k before my withdrawals were disabled.
So I am just waiting now for the support to get back to me to understand any of this because this is just brutal I literally took all my remaining funds which are now locked.

So I hope you will get soon some clarity on your case which would maybe also help with mine to understand what is going on because I also play for +2 years without any type of issue.  

[Baskin198]

Smh... I just signed up here after reading this because the exact same thing happened to me today.
I was told to wait 3 business days without any explanation on why my withdrawals were suddenly disabled.  

I deposited so much funds and lost them all but managed to win it back with my last funds from +30k down to 5k and then back up to 30k before my withdrawals were disabled.
So I am just waiting now for the support to get back to me to understand any of this because this is just brutal I literally took all my remaining funds which are now locked.

So I hope you will get soon some clarity on your case which would maybe also help with mine to understand what is going on because I also play for +2 years without any type of issue.  

Create a scam accusation thread please because while I appreciate you stating the problem here, it won't help your case

[Speechless777]

I was just waiting for the support to reply since I do not know any details regarding my case at this point. So I literally have no clue on why this happened in first place after 2 years of playing with 0 problems. So will definitely upload a case if it won't get solved over the next few days, good luck on your case.

Maybe I consider opening a joint lawsuit if it turns out that Stake actually started scamming users for their winnings since I read more and more reports while I never had a single problem in these 2 years. So I will check on this case and also create my case in case things don't get sorted out by the end of this week and connect with all the people for such potential joint lawsuit in case nothing gets fixed by Stake.

This is something which often happens when a company gets bigger so they start abusing their power in such negative way to squeeze every single dime from users for better profit margins.

[naim027]

That's how a lot of people get scammed. I know stake has a good reputation but they can do the scam too. As I can see from their email, Not only the providers checking your bets But also have accused you to have multiple accounts. So, I guess you got fucked up dude. Even their Provider finishes the investigation and says nothing is wrong, Still stake can be refused to pay you for having multiple accounts. I don't know if you have multiple accounts. Do you?

Another point is, Most of the casino takes about 72 hours to check the KYC. So why do they need a month to check a KYC?
I guess they will say we have a lot of KYC every day. Well, You have earned a lot every day. So you should hire more employees to speed up the process. @Stunna Could you please explain?

[Baskin198]

A moderator even deleted my message , not sure why they would do it? https://prnt.sc/26n3tej

I just made a valid point that if they are blocking winning players are they also refunding the losing players as well, did I went off topic or anything?

[acroman08]

-snip

you might as well post on their ANN thread regarding your case. though there is no guarantee stunna might be able to shed some light on your issue. and hopefully, speed up the process of whatever issue they think you have.

They are refusing to tell me anything and even ignoring the emails now. I believe yes they are investigating the matches because they feel some games had issues .. not sure what it means but what baffles me is that they are allowing me to gamble (yes I can gamble right now) but won't let me withdraw.

that's frustrating

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