Coinplay scammed me out of 1300 USDT

[bachezy]

What happened:   After playing for 2 weeks on the site i managed to get a balance of around 1300 USDT, which were conficasted when i tried to withdraw 900 USDT, i was told via email this "We want to inform you that our company decided to stop any collaboration with you (closing your account).
The decision was made after a careful investigation of the situation by our security service. The decision is based on a violation of the Terms and Conditions.
You can withdraw the deposited sum only."

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=3502111

Reference Link:  https://bitcointalk.org/index.php?topic=5420930.440
Amount Scammed: 1300 USDT
Payment Method: Crypto
Proof of Payment: https://imgur.com/a/VqDJWpQ
PM/Chat Logs:  https://imgur.com/a/CAg7219

My ID on the website: "562428607"

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[acroman08]

seems like there's not we can do here, if you think you have enough evidence disproving their claims you can try bringing this issue to their license provider(if they have one). you can try posting this on casino.guru too, not sure they'd be able to help you get your winnings but it won't hurt trying.

[bachezy]

seems like there's not we can do here, if you think you have enough evidence disproving their claims you can try bringing this issue to their license provider(if they have one). you can try posting this on casino.guru too, not sure they'd be able to help you get your winnings but it won't hurt trying.

At this point is just to inform other people that they operate in the same scummy way as 1xbit.

And yes i have filed a report in their license provider.

[coin-investor]

They have an active signature campaign here and the representative is present here in Bitcointalk, let's give them a chance to address this issue, this is the first complaint against Coinplay we'll see how they address this issue
based on the screenshot you provided its unclear what terms did you violate, we'll know it when the representative address this issue, but you need to include your username so they can trace it in their database.

[Bitcoin_Arena]

They should be able to tell you exactly what terms and conditions you breached not just coming up with a vague message.

The kind of message they sent to you is almost the same as the one 1xbit usually sends out to their customers when they are trying to scam them. I hope they are not related to 1xbit and have their representatives come out clean and clear everything.

I have seen renown casinos resolve problems here before and state in details what terms a user breached

[tabas]

If you think that their justification is insufficient and you want to get clear answers from them about the violation you've made, upon checking their thread, the representative was very active a month ago answering queries but as said by him. All of the other concerns should be addressed to their contact support form because they may not do much upon going with everyone through the forum as per the quote.

❗If you have any questions regarding your player account, please don't hesitate to reach out to our support team here. Unfortunately, I don't have the authority to answer those questions on the forum.

But even so, I think that's already a final verdict and hopefully you get the entire sum that you want to get.

[aioc]

If you think that their justification is insufficient and you want to get clear answers from them about the violation you've made, upon checking their thread, the representative was very active a month ago answering queries but as said by him. All of the other concerns should be addressed to their contact support form because they may not do much upon going with everyone through the forum as per the quote.

❗If you have any questions regarding your player account, please don't hesitate to reach out to our support team here. Unfortunately, I don't have the authority to answer those questions on the forum.

But even so, I think that's already a final verdict and hopefully you get the entire sum that you want to get.

I guess that's already a final verdict but they should add more and be willing to address the issue when contested through a third party, Coinplay so far is doing great with their signature campaign and they are establishing their reputation but of course, we don't a 1xbit similar answer where they just tell you you violated sorry your account is banned, any casino old or new don't want to be compared to 1xbit but in fairness to Coinplay they are willing to send back the deposit.   

[bachezy]

Small update, Coinplay still don't want to explain further the ban

https://imgur.com/a/jX1CHRu

[tabas]

I guess that's already a final verdict but they should add more and be willing to address the issue when contested through a third party, Coinplay so far is doing great with their signature campaign and they are establishing their reputation but of course, we don't a 1xbit similar answer where they just tell you you violated sorry your account is banned, any casino old or new don't want to be compared to 1xbit but in fairness to Coinplay they are willing to send back the deposit.   

Yeah, seems like it is as OP had provided another screenshot and answer from them and that's the answer that he gets that it's final and all information that has been provided to them are all.

Small update, Coinplay still don't want to explain further the ban

https://imgur.com/a/jX1CHRu

That's it, we cannot do anything with that anymore if that's what they've said and that's the final words they've got.

[CryptSafe]

I could recall coinplay currently have a signature campaign running and it has been on for a while now coming to see this is not what I believe should be happening. Sorry for your experience op but I think I should ask you this question were you using vpn to login? Because they can not just get your account banned like that without any fault from you as I can say that coinplay have built a reputation here onboard this platform. I would advise you chat their representative here or via their announcement thread by commenting this thread Link there so they can give your issue the urgent attention it requires because from what I see based on your email conversation with their customer care, it seems they a not likely to attend to you again but you can still try this option here as a member of this platform I think you should be given consideration.

[bachezy]

I could recall coinplay currently have a signature campaign running and it has been on for a while now coming to see this is not what I believe should be happening. Sorry for your experience op but I think I should ask you this question were you using vpn to login? Because they can not just get your account banned like that without any fault from you as I can say that coinplay have built a reputation here onboard this platform. I would advise you chat their representative here or via their announcement thread by commenting this thread Link there so they can give your issue the urgent attention it requires because from what I see based on your email conversation with their customer care, it seems they a not likely to attend to you again but you can still try this option here as a member of this platform I think you should be given consideration.

No, i didn't use any VPN and i've posted on their topic to try to gain their attention.
I've also contacted a mediator (casino-guru) and their license provider, to try to solve this issue, and i'm currently waiting for a reply.

[suzanne5223]

You do the right by creating a scam accusation about the casino but have you tried to contact their representative on this forum before taking a huge step of posting negative messages on their Ann thread?
Have you also tried to contact the manager in charge of their on going campaign advertisement because he will definitely have a means of communication with the casino affiliate/marketing manager?
I am saying this because I can see that you have already taken a lot of huge steps by reporting the casino for example on Trustpilot while we haven't heard the side of their representative.

[albon]

What happened:   After playing for 2 weeks on the site i managed to get a balance of around 1300 USDT, which were conficasted when i tried to withdraw 900 USDT, i was told via email this "We want to inform you that our company decided to stop any collaboration with you (closing your account).
The decision was made after a careful investigation of the situation by our security service.

Many Coinplay customers have the same case as you, they could not withdraw their winnings from their playing, and Coinplay only stated that they violated their terms and conditions without mentioning the exact reasons for the players that led to this closure of their accounts; this new casino site seems untrustworthy, there are the better alternatives in the gambling board. You had to choose the casino site you would bet on and play well not to waste your time. The good thing is that you can only withdraw the deposited amount, in which case you are out of their platform without losing your deposit. This topic remains a red flag for them until they come here to clarify or solve the issue.

[bachezy]

What happened:   After playing for 2 weeks on the site i managed to get a balance of around 1300 USDT, which were conficasted when i tried to withdraw 900 USDT, i was told via email this "We want to inform you that our company decided to stop any collaboration with you (closing your account).
The decision was made after a careful investigation of the situation by our security service.

Many Coinplay customers have the same case as you, they could not withdraw their winnings from their playing, and Coinplay only stated that they violated their terms and conditions without mentioning the exact reasons for the players that led to this closure of their accounts; this new casino site seems untrustworthy, there are the better alternatives in the gambling board. You had to choose the casino site you would bet on and play well not to waste your time. The good thing is that you can only withdraw the deposited amount, in which case you are out of their platform without losing your deposit. This topic remains a red flag for them until they come here to clarify or solve the issue.

They are exactly the same bookmaker as 1xbit, and they seem to operate in the same, as you can see on my ban.

You do the right by creating a scam accusation about the casino but have you tried to contact their representative on this forum before taking a huge step of posting negative messages on their Ann thread?
Have you also tried to contact the manager in charge of their on going campaign advertisement because he will definitely have a means of communication with the casino affiliate/marketing manager?
I am saying this because I can see that you have already taken a lot of huge steps by reporting the casino for example on Trustpilot while we haven't heard the side of their representative.

I did contact the manager of the campaign, and yes, i took a lot of huge steps to see if the problem gets the attention it deserves, otherwise it will be sweep under the rug

[bachezy]

I just got replayed back by their supposed license provider, it looks like they are not regulated by the license they claimed they were in the live chat with me.

I might be wrong, but if someone with more experience than me could help in this license problem, i would appreciate it.

Live chat license claim: https://imgur.com/a/uJXPv2p
Supposed license provider answer: https://imgur.com/a/tCvN9dt
License authenticity result: https://imgur.com/a/SWkzSTU

[dansus021]

First of all you are really good at it, are you just turned 50$ into 900$ damnnn what are you playing sir. and anyway Try to reach them via email PM on the forum with everything you got. their ann thread seems active and their signature campaign is active too and I hope your problem got solved

[bachezy]

First of all you are really good at it, are you just turned 50$ into 900$ damnnn what are you playing sir. and anyway Try to reach them via email PM on the forum with everything you got. their ann thread seems active and their signature campaign is active too and I hope your problem got solved

Thanks! I'm just doing esports/mma bets on the sportsbook. And believe me i've tried to reach them everywhere, no success yet.

[holydarkness]

I just got replayed back by their supposed license provider, it looks like they are not regulated by the license they claimed they were in the live chat with me.

I might be wrong, but if someone with more experience than me could help in this license problem, i would appreciate it.

Live chat license claim: https://imgur.com/a/uJXPv2p
Supposed license provider answer: https://imgur.com/a/tCvN9dt
License authenticity result: https://imgur.com/a/SWkzSTU

As I am currently wearing their signature, I will perceive myself as automatically biased, and thus will exclude myself from overseeing this matter. However, I'd like to think that straightening one matter that was asked to be clarified as something that fall on the realm of acceptable.

I've been waiting for someone else --which not on their campaign, and thus shared the same situation as me-- to clarify this, but as there were none...

First, allow me to reupload your image with ibb --I don't know the correct coding to make the image from imgur shown-- with reference to original image source below it, sans the second image, which a lengthy email summarized as "CoinPlay is not registered on curacao-egaming.com."


Source: https://imgur.com/a/uJXPv2p


Source: https://imgur.com/a/SWkzSTU

Second, I'd like to invite you to read this article.

To summarize, for anyone too lazy to read them, there are several license providers in Curacao. Each gambling site --which registered on the said license provider-- are mandated to put the seal of the said licensor on their website, which shall redirect players to the verification page of the licensor, and thus enable players to prove if the claim made by the betting platform that they're licensed under the X provider is true or false.

Third, I'd like to point out that the customer service whom in contact with you explained something in harmony with the summary of the article I wrote above, that you can easily prove their registration by clicking the seal at the bottom of their page.

The simple problem here is, you misunderstood and think they said that they're licensed under "curacao egaming" as in the literal name of the license provider, while their license --as shown on the bottom of their page-- is under antillephone




And the result will be,



That said and clarified, I'll go back as a mere reader following this case.

[bachezy]

I just got replayed back by their supposed license provider, it looks like they are not regulated by the license they claimed they were in the live chat with me.

I might be wrong, but if someone with more experience than me could help in this license problem, i would appreciate it.

Live chat license claim: https://imgur.com/a/uJXPv2p
Supposed license provider answer: https://imgur.com/a/tCvN9dt
License authenticity result: https://imgur.com/a/SWkzSTU

As I am currently wearing their signature, I will perceive myself as automatically biased, and thus will exclude myself from overseeing this matter. However, I'd like to think that straightening one matter that was asked to be clarified as something that fall on the realm of acceptable.

I've been waiting for someone else --which not on their campaign, and thus shared the same situation as me-- to clarify this, but as there were none...

First, allow me to reupload your image with ibb --I don't know the correct coding to make the image from imgur shown-- with reference to original image source below it, sans the second image, which a lengthy email summarized as "CoinPlay is not registered on curacao-egaming.com."


Source: https://imgur.com/a/uJXPv2p


Source: https://imgur.com/a/SWkzSTU

Second, I'd like to invite you to read this article.

To summarize, for anyone too lazy to read them, there are several license providers in Curacao. Each gambling site --which registered on the said license provider-- are mandated to put the seal of the said licensor on their website, which shall redirect players to the verification page of the licensor, and thus enable players to prove if the claim made by the betting platform that they're licensed under the X provider is true or false.

Third, I'd like to point out that the customer service whom in contact with you explained something in harmony with the summary of the article I wrote above, that you can easily prove their registration by clicking the seal at the bottom of their page.

The simple problem here is, you misunderstood and think they said that they're licensed under "curacao egaming" as in the literal name of the license provider, while their license --as shown on the bottom of their page-- is under antillephone




And the result will be,



That said and clarified, I'll go back as a mere reader following this case.

I appreciate the clarification

[suzanne5223]

You do the right by creating a scam accusation about the casino but have you tried to contact their representative on this forum before taking a huge step of posting negative messages on their Ann thread?
Have you also tried to contact the manager in charge of their on going campaign advertisement because he will definitely have a means of communication with the casino affiliate/marketing manager?
I am saying this because I can see that you have already taken a lot of huge steps by reporting the casino for example on Trustpilot while we haven't heard the side of their representative.

I did contact the manager of the campaign, and yes, i took a lot of huge steps to see if the problem gets the attention it deserves, otherwise it will be sweep under the rug

That's fair enough.
When you contacted the campaign what was his response? From what I am seeing the company campaign advertisement still continues which means there is a high possible chance for the manager and the company representative to communicate in and outside the forum since the company ANN poster account was online today the exact day for another round of their weekly campaign.
Do you say you PM their representative? If yes. How come he/she did defend the casino?
In the meantime, you can also report the issue on askgamblers