Betnomi - Asking for SOW on small deposit, harsh KYC rules (RESOLVED)

[elegigglebets]

I made a post on their ANN thread a while back but didn't really get a reply from their team but I'm seeing two recent threads against them on Scam Accusations so I'm trying my luck again to see if my case will be more noticed here.

What happened::

I deposited 700$ usd on Betnomi on november 28th 2022. After a few bets in a period of 10 days, I realized that the sportsbook was blocking me from placing new bets, saying that my account was limited. I tried to withdraw my balance (824.36$ usd, so only 124.36$ of profit) but my withdraw was rejected. I got asked for basic + advanced KYC which includes ID, proof of address and source of wealth.

According to their rules, source of wealth is asked in case of deposits totaling over 5000$, so it really makes no sense as to why I was asked for such heavy KYC documents for only 700$ deposit.

Here you can see their rules on SOW + my deposit amounts proof
https://imgur.com/a/jSFxpfP

Regardless, I completed the basic KYC but my source of wealth (bank investment account) was rejected 3 times now because they only accept documents in english. I live in a french speaking province so it's basically impossible for me to get such a document in english. They also state that it usually takes them between 24h and 5 days to check documents but every time I send a new document it takes at least 10 days + multiple livechat reminders to them.
https://imgur.com/a/3zpVao7

I have used a good amount of bookmakers in the past but this is by FAR the harshest KYC I've ever encountered. I'm not really sure what to do, I've sort of given up at this point because I really don't know have anything in english that they will accept...


Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=2532772

Amount Scammed:
824.36$ USD

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[owlcatz]

Sorry. Have you sent a PM to Betnomi about this yet? Any reply?

Thanks

[elegigglebets]

Sorry. Have you sent a PM to Betnomi about this yet? Any reply?

Thanks

I hadn't sent a PM yet but my post on their ANN thread weeks ago was completely ignored by them...

I just sent them a PM with a link to this thread so we'll see now.

[owlcatz]

Sorry. Have you sent a PM to Betnomi about this yet? Any reply?

Thanks

I hadn't sent a PM yet but my post on their ANN thread weeks ago was completely ignored by them...

I just sent them a PM with a link to this thread so we'll see now.

Right on, just don't go crazy waiting. Be patient like a hodler.... I've PM'ed with Betnomi before, he seems reasonable to me.

Let us know what you get for a reply thanks again mate. I would think if they allow FR citizens to bet there, they would accept your damn docs, that is kind of dumb...

Edit - https://bitcointalk.org/index.php?topic=5440776.msg61839216;topicseen#msg61839216

[logfiles]

Regardless, I completed the basic KYC but my source of wealth (bank investment account) was rejected 3 times now because they only accept documents in english. I live in a french speaking province so it's basically impossible for me to get such a document in english. They also state that it usually takes them between 24h and 5 days to check documents but every time I send a new document it takes at least 10 days + multiple livechat reminders to them.
https://imgur.com/a/3zpVao7

This is an unreasonable request, the first of a kind I have seen. Can't they translate the document to see if it checks out?
If they accept only Documents in English, then they should be clear about it in the TOS. I have combed through the TOS, but I am not seeing anything in regard to language being a factor when it comes to personal data.

Or why don't they just accept only "English-speaking players" and block the rest from registering on the site to avoid all this rope pulling?

I hope they do come to a reasonable resolution.

[elegigglebets]

Regardless, I completed the basic KYC but my source of wealth (bank investment account) was rejected 3 times now because they only accept documents in english. I live in a french speaking province so it's basically impossible for me to get such a document in english. They also state that it usually takes them between 24h and 5 days to check documents but every time I send a new document it takes at least 10 days + multiple livechat reminders to them.
https://imgur.com/a/3zpVao7

This is an unreasonable request, the first of a kind I have seen. Can't they translate the document to see if it checks out?
If they accept only Documents in English, then they should be clear about it in the TOS. I have combed through the TOS, but I am not seeing anything in regard to language being a factor when it comes to personal data.

Or why don't they just accept only "English-speaking players" and block the rest from registering on the site to avoid all this rope pulling?

I hope they do come to a reasonable resolution.

I agree, this is the first time I have ever seen such a request from a bookmaker. If they accept players from spain, germany, etc., do they really think these players will be able to provide documents such as payslips in english instead of spanish or german?

[robelneo]

Regardless, I completed the basic KYC but my source of wealth (bank investment account) was rejected 3 times now because they only accept documents in english. I live in a french speaking province so it's basically impossible for me to get such a document in english. They also state that it usually takes them between 24h and 5 days to check documents but every time I send a new document it takes at least 10 days + multiple livechat reminders to them.
https://imgur.com/a/3zpVao7

This is an unreasonable request, the first of a kind I have seen. Can't they translate the document to see if it checks out?
If they accept only Documents in English, then they should be clear about it in the TOS. I have combed through the TOS, but I am not seeing anything in regard to language being a factor when it comes to personal data.

Or why don't they just accept only "English-speaking players" and block the rest from registering on the site to avoid all this rope pulling?

I hope they do come to a reasonable resolution.

You have a point they should not put the burden on the player, the player knows what a KYC is and he has full control of that but asking for an English version of the documents is not right, and if he tries to edit or create a copy of the document on the language that they want they might even accuse the player of sending fake documents.
I'm lucky to be in a country where almost all of our documents are in English but ask a player from a country where English is not part of their language and they cannot provide it, I wonder if is it only Betnomi it seems the guy in the support system does not have common sense.

[Ronsbit]

Regardless, I completed the basic KYC but my source of wealth (bank investment account) was rejected 3 times now because they only accept documents in english. I live in a french speaking province so it's basically impossible for me to get such a document in english. They also state that it usually takes them between 24h and 5 days to check documents but every time I send a new document it takes at least 10 days + multiple livechat reminders to them.
https://imgur.com/a/3zpVao7

This is an unreasonable request, the first of a kind I have seen. Can't they translate the document to see if it checks out?
If they accept only Documents in English, then they should be clear about it in the TOS. I have combed through the TOS, but I am not seeing anything in regard to language being a factor when it comes to personal data.

Or why don't they just accept only "English-speaking players" and block the rest from registering on the site to avoid all this rope pulling?

I hope they do come to a reasonable resolution.

You have a point they should not put the burden on the player, the player knows what a KYC is and he has full control of that but asking for an English version of the documents is not right, and if he tries to edit or create a copy of the document on the language that they want they might even accuse the player of sending fake documents.
I'm lucky to be in a country where almost all of our documents are in English but ask a player from a country where English is not part of their language and they cannot provide it, I wonder if is it only Betnomi it seems the guy in the support system does not have common sense.

You are right mate. If he is compelled to provide his document in English and he alters the original to make sure it is written in English still them will reject it and tagging him a defaulter. OP has presented his original document why are they frustrating OP in this manner. They know OP is not from an English speaking country and there is no way the issuing organization would give OP that document written in English in  French speaking country that is not possible.  Another is the issue of amount withdrawal limit that requires one doing a KYC before withdrawal. OP was right in his findings how come they are demanding for kyc when OP withdrawal amount is not up to the stipulated amount in their TOS. It would be nice their representative come here to explain and clear their name.

[betnomi]

Sorry. Have you sent a PM to Betnomi about this yet? Any reply?

Thanks

I hadn't sent a PM yet but my post on their ANN thread weeks ago was completely ignored by them...

I just sent them a PM with a link to this thread so we'll see now.

Kindly send us a pm with your username and we will look into the issue for you.
You can be sure the issue will be resolved as soon as possible.


Thank you.

[elegigglebets]

Sorry. Have you sent a PM to Betnomi about this yet? Any reply?

Thanks

I hadn't sent a PM yet but my post on their ANN thread weeks ago was completely ignored by them...

I just sent them a PM with a link to this thread so we'll see now.

Kindly send us a pm with your username and we will look into the issue for you.
You can be sure the issue will be resolved as soon as possible.


Thank you.

Hi, sent you a PM with my username. Thank you

[betnomi]

Hi, sent you a PM with my username. Thank you

We received your message and reviewed your case
All relevant information has been sent to you via pm.
It's rather a mild issue and we will resolve it as soon as you reload your documents.


Thank you.

[owlcatz]

Hi, sent you a PM with my username. Thank you

We received your message and reviewed your case
All relevant information has been sent to you via pm.
It's rather a mild issue and we will resolve it as soon as you reload your documents.


Thank you.

Thanks bud, it seems like a small amount to fix overall, in terms of high-rollers vs. others.

Not sure if it's just a trend, but the number of threads I've seen accusing sites of holding BTC hostage due to high winnings seems to be a bit higher than usual lately...  

[elegigglebets]

Update :

After discussing with the Betnomi representative via PM, I was able to send my documents again which were approved this time. I can confirm that I was able to fully verify my account and withdraw my entire balance of 824.36$.

I will lock this thread as the issue was resolved. Thanks for the help everyone!