[Warning]Be aware of Hunnyplay.io casino - 1148 AVAX withdraw pending for months

[noviesol]

Flag for Hunnyplay https://bitcointalk.org/index.php?action=trust;flag=3367


What happened:
On 26 July 2024 I deposited 70 AVAX and won 1034 AVAX. I requested a withdraw for 155 AVAX because that was the amount on their smart contract. This got approved instantly. After I played some more and made a withdrawl of 1276 AVAX. This is where the problem starts.


After a few days I sent another message because I was frustrated since my withdrawl was worth 38.000 USD at the time and crypto prices fluctuate alot.



I received the exact same message. Days are passing by and receive the same answers over and over.



Now they are blaming crypto fluctuations that my withdrawl is delayed. At the time my withdrawl went down 16.000 USD of the orginal value.



On 22 August after waiting nearly a month and losing most of my value to crypto fluctuations. I thought I received a positive message.



Well guess whats next. Here comes the biggest joke again.





Fast forward 1 Month later and alot of nonsense from the VIP manager.
On 2 October I received a message that I will get 5% of my pending amount (64 AVAX) instead of the promised 10%. After 2 months of waiting I received 5% of my withdrawl. Ofcourse, I was mad as hell.



Then they told me they will update me atleast once a month. By now I don't even know the reason anymore why they are withholding my funds. So fast forward to begin November. I hoped they will give me a bigger amount this month. Guess I was wrong.



Yay, I received another 5% of my withdrawl after 3 Months of waiting. But good news? They told me situation is getting better and they can solve this ahead of schedule. Like what do you mean situation is getting better. I've been tracking their smart contract for the past 4 months and they have withdrawn over 1 million USD to Binance.

https://intel.arkm.com/explorer/address/0x8D591C4B8512Cd5764A53719379d005Bb63F7b94
https://intel.arkm.com/explorer/address/0xd1A476906d61647a6f80bFeA56211b05F09920f1

U can guys can look for yourself. The first adress is the adress that handles the deposits and withdrawls on the casino. The second is their wallet that sent the funds to Binance.

In November I got ignored alot sent them some random Hello's and ?.



And now we are here. Today is 9 December and they told me they would update previous week. However, they haven't and i've been ignored for most of the days. I'm currently waiting 1148 (worth 60.000$ USD approx) AVAX and received only 10% of my original withdraw after 5 months nearly without a clear explanation. If there plan is to give me 5% every month that is unacceptable. I wanted to wait till the end of the week and I received this message a few hours ago.



I have been a player since for over a year and made multiple withdrawls. I have nearly 10 million wagered on their platform. There has been one incident before. Where I won around 40000 MATIC Which took 2 months to process but only because I lost 20000 MATIC while waiting for my withdrawl. In the end I received only 20000 MATIC.

I cannot take this serious anymore. It became a joke to me. If anyone has ideas/tips to legally sue these people it would be appreciated. I'm already working on gathering information and contacting people. The problem is they don't even have a casino license so there is no regulatory body to file your complaint.

I've also posted my complaint on CasinoGuru https://casinoguru-en.com/hunnyplay-casino-player-s-withdrawal-is-delayed-1. The mediator of CasinoGuru had contact with a representative from Hunnyplay but they probably just ghosted them. Since they haven't heard anything anymore.

I'm also not the only one with this issue. I formed a TG with multiple others having the same problem. I think you can have patience till a certain level but this is unacceptable.

They will probably just ignore this whole thread.


Reference Link: www.hunnyplay.io
Amount Scammed: 1148 AVAX (60.000 USD)
Payment Method: Crypto
Proof of Payment:

[Pluisje]

Have the same issues with these thieves @ Hunnyplay.

Maybe some moderators here can try to find contact Hunnyplay representatives?

Thanks in advance.
Pluisje

[albon]

Have the same issues with these thieves @ Hunnyplay.

Maybe some moderators here can try to find contact Hunnyplay representatives?

Thanks in advance.
Pluisje

Here is the official announcement thread for this casino: https://bitcointalk.org/index.php?topic=5497900.0

And here is their official representative's account on the forum: https://bitcointalk.org/index.php?action=profile;u=3410892 ^{[His last Active was on November 21, 2024]}.

It is also clear from his last post on October 1st that their representative here is only focused on posting promotions and is not concerned with solving issues, as he repeated this multiple times to other members who have problems, just like you and OP.

Considering the ongoing issue of OP for the last 4 months on CasinoGuru, along with other members in their official announcement thread, I can try to contact them through the forum and other communication methods to bring attention to this matter. I hope that @holydarkness and the rest of the members decide what to do if this casino has now turned into a scam operation.

[noviesol]

Have the same issues with these thieves @ Hunnyplay.

Maybe some moderators here can try to find contact Hunnyplay representatives?

Thanks in advance.
Pluisje

Here is the official announcement thread for this casino: https://bitcointalk.org/index.php?topic=5497900.0

And here is their official representative's account on the forum: https://bitcointalk.org/index.php?action=profile;u=3410892 ^{[His last Active was on November 21, 2024]}.

It is also clear from his last post on October 1st that their representative here is only focused on posting promotions and is not concerned with solving issues, as he repeated this multiple times to other members who have problems, just like you and OP.

Considering the ongoing issue of OP for the last 4 months on CasinoGuru, along with other members in their official announcement thread, I can try to contact them through the forum and other communication methods to bring attention to this matter. I hope that @holydarkness and the rest of the members decide what to do if this casino has now turned into a scam operation.

Thank you for your response.

I’ve also noticed that their representative hasn’t been online lately. Normally, they would post promotional content in their thread. This behavior—avoiding problems and issues—is quite familiar. If you ask questions in their public Telegram or Discord channels, you’ll get banned instantly. If you’re still interested, you can try contacting the VIP Manager on Telegram. I even asked Royse to mediate, but after a few messages, he was ignored as well.

I believe anyone reading my thread can conclude that Hunnyplay is not being transparent and is deliberately withholding my funds, as well as funds from others. This thread primarily serves as a warning for anyone playing on Hunnyplay. If you’re playing for small amounts, like a few bucks, you probably won’t encounter any issues since they are still processing those payouts. However, if you’re a high-stakes player winning thousands or five-figure sums, you’ll almost certainly face the same problems.

The VIP manager assured me that the payment would be updated last week. However, he has already gone back on his word, saying it will now happen this week. I’m curious to see what happens, but my expectations are low.

I hope @holydarkness and the rest of the members can label this casino as a scam operation to prevent further victims

[albon]

If you’re still interested, you can try contacting the VIP Manager on Telegram.

The VIP manager assured me that the payment would be updated last week. However, he has already gone back on his word, saying it will now happen this week. I’m curious to see what happens, but my expectations are low.

I first contacted their live support on their official website, and they forwarded my message, which includes your issue and concerns regarding transparency, as well as other complaints related to their official announcement, to their dev team and then to their VIP manager.

I also reached out to their VIP Manager on his official Telegram account (@HunnyPlay_VIP), and he will review the matter and provide an update as soon as possible. So, all you need to do now is wait and see what actions they will take. And I will keep you updated with any new information I receive.

[noviesol]

If you’re still interested, you can try contacting the VIP Manager on Telegram.

The VIP manager assured me that the payment would be updated last week. However, he has already gone back on his word, saying it will now happen this week. I’m curious to see what happens, but my expectations are low.

I first contacted their live support on their official website, and they forwarded my message, which includes your issue and concerns regarding transparency, as well as other complaints related to their official announcement, to their dev team and then to their VIP manager.

I also reached out to their VIP Manager on his official Telegram account (@HunnyPlay_VIP), and he will review the matter and provide an update as soon as possible. So, all you need to do now is wait and see what actions they will take. And I will keep you updated with any new information I receive.

I appreciate your help.

Let's hope they take action soon. However, based on my experience, they often send these kinds of messages and then leave you in the dark for weeks, or follow up with a similar response.

[Shishir99]

In most cases, it is their support agents that ignore messages and deny to help their users. I feel like no honest owner will accept this kind of behavior. If they want to operate their business honestly, I don't think they would leave their VIP users unanswered for weeks without any update. If a player depositing 70 AVAX which is around 3500 USD today, you should value that customer.

But I understand that some casinos do not like players who win. Even if you are a VIP member but you are winning, you are a loss project for their business. So, they would ignore you and make you depressed so you leave their platform. I never played in this casino nor do I have any plan.

[noviesol]

In most cases, it is their support agents that ignore messages and deny to help their users. I feel like no honest owner will accept this kind of behavior. If they want to operate their business honestly, I don't think they would leave their VIP users unanswered for weeks without any update. If a player depositing 70 AVAX which is around 3500 USD today, you should value that customer.

But I understand that some casinos do not like players who win. Even if you are a VIP member but you are winning, you are a loss project for their business. So, they would ignore you and make you depressed so you leave their platform. I never played in this casino nor do I have any plan.

Yes, if I were a casino operator, I would treat high-stakes gamblers the best, as they generate the majority of your revenue. If they had processed my withdrawal immediately, I would have already returned that money by now. Instead, due to my pending withdrawal, I ended up losing significantly more than the withdrawal amount on another platform. Even if I’m currently a loss for their business, in the long run, the house always wins — and I don’t mind that. However, making people wait over four months for a withdrawal without a clear explanation is unacceptable.

[holydarkness]

Hmm... I have to say I find it quite frustrating that the name rung a very distant but familiar bell in my mind, yet I can't grasp it, that I've read their name somewhere sometime ago, but I can't fish that information.

Given I roam mostly on scam accusations, I thought I must have read their name on this board, on a case raised against them in the past. But I can't find it on my list. So I assumed the case was before 2023 [as my thread only list cases from 2023 forward], but searching high and low and deep and wide... and old, I can't find it.

Maybe my mind is tricking me... deja lu, much?

Anyway, reading your supporting evidences [with some difficulties as imgbb hates me], I think it's safe to say that the platform wronged you by holding that long and paid in installment because they uhh... underachieving. I can [probably] understand if the delay was because an investigation asked by their provider, and this was my initial thought too as I read the first part of your narrative.

But upon progressing with the story and they told you that they have to pay in installment due to their issue with their finance, it was clear that the issue was not with the provider asking to froze asset for investigation following a big win. I think it can be safely considered as a breach of written contract as they did not fulfill their own agreement with you to pay monthly.

Yes, I've read their tos, and they actually have a clause that allows them to pay in installment [which, reading it, I found myself surprised], but upon failing to complete that obligation, as shown on the image below, they breached that contract with you, that warrant them at least a type-2 flag and actually applicable for type-3 [breach of written contract] as they did have it in writing.

If you raise one, I'll give my support to the flag if there is no answer or any movement worth mentioning from them three days from the day you raised it.


albon, since you're in contact with them, do you mind to bring this to their awareness and kindly ask them to do something to put things back in motion within three days? I noticed that their account here is [as you've also concluded] simply for promotional purpose and will not handle cases, thus PMing them will be a waste of breath. I can try to reach them, but given you're already in touch with them, that'll safe me a lot of time.

We are just forum admins and cannot resolve your issue. Please continue to chat with the support manager to update your issue.

[noviesol]

Hmm... I have to say I find it quite frustrating that the name rung a very distant but familiar bell in my mind, yet I can't grasp it, that I've read their name somewhere sometime ago, but I can't fish that information.

Given I roam mostly on scam accusations, I thought I must have read their name on this board, on a case raised against them in the past. But I can't find it on my list. So I assumed the case was before 2023 [as my thread only list cases from 2023 forward], but searching high and low and deep and wide... and old, I can't find it.

Maybe my mind is tricking me... deja lu, much?

Anyway, reading your supporting evidences [with some difficulties as imgbb hates me], I think it's safe to say that the platform wronged you by holding that long and paid in installment because they uhh... underachieving. I can [probably] understand if the delay was because an investigation asked by their provider, and this was my initial thought too as I read the first part of your narrative.

But upon progressing with the story and they told you that they have to pay in installment due to their issue with their finance, it was clear that the issue was not with the provider asking to froze asset for investigation following a big win. I think it can be safely considered as a breach of written contract as they did not fulfill their own agreement with you to pay monthly.

Yes, I've read their tos, and they actually have a clause that allows them to pay in installment [which, reading it, I found myself surprised], but upon failing to complete that obligation, as shown on the image below, they breached that contract with you, that warrant them at least a type-2 flag and actually applicable for type-3 [breach of written contract] as they did have it in writing.

If you raise one, I'll give my support to the flag if there is no answer or any movement worth mentioning from them three days from the day you raised it.


albon, since you're in contact with them, do you mind to bring this to their awareness and kindly ask them to do something to put things back in motion within three days? I noticed that their account here is [as you've also concluded] simply for promotional purpose and will not handle cases, thus PMing them will be a waste of breath. I can try to reach them, but given you're already in touch with them, that'll safe me a lot of time.

Hi @holydarkness, thanks for your support. I’ll wait until the end of the week since they mentioned they’d update me, but honestly, I don’t expect much.

Their terms state: 3.4.5. In case your winnings are $50,000 or more, HunnyPlay reserves the right to pay the winnings in equal parts until the full amount is dispersed. At the time, my winnings were approximately $38,000. Even if they decided to pay in installments, 5% per month is completely unreasonable given the volatility of cryptocurrencies. Any reputable casino should be able to pay out an amount like $38,000 without issue.

It seems like they’re acting in bad faith, possibly hoping I’d keep playing and lose everything. This has happened before to someone else in a similar situation. He withdrew 58 ETH but got frustrated with the delay. When he asked the VIP manager to cancel his withdrawal, they allowed him to keep playing, which led to him eventually losing it all. He managed to win back 11 ETH, but he’s still waiting for his payout too.

Additionally, I don’t think there should be any financial issues on their end. I tracked their contracts and saw that they withdrew over $1 million in USD worth of assets across multiple chains to Binance.

[SamReomo]

It seems like they’re acting in bad faith, possibly hoping I’d keep playing and lose everything.

I suggest you to not play anymore and wait for them to send you your withdrawal. It's far better to control ones urges in such times. I believe they are not going to take away your winnings since they have their official representative on this forum and they wouldn't ruin their reputation in such a way. I suggest you to keep patience and see what happens.

[noviesol]

It seems like they’re acting in bad faith, possibly hoping I’d keep playing and lose everything.

I suggest you to not play anymore and wait for them to send you your withdrawal. It's far better to control ones urges in such times. I believe they are not going to take away your winnings since they have their official representative on this forum and they wouldn't ruin their reputation in such a way. I suggest you to keep patience and see what happens.

Yeah, I'm currently playing on another casino and lost over 100k in the past 4 months. Thats why I'm extra frustrated since this Hunnyplay is holding my funds for nearly 5 months now. Also, crypto flucutations are effecting my amount. If they take another few months bull run might be over and 1 AVAX could be 10$ instead of 50$.

[albon]

albon, since you're in contact with them, do you mind to bring this to their awareness and kindly ask them to do something to put things back in motion within three days?

Thank you, Holy, for attending to this matter. Indeed, as soon as you mentioned my username, I promptly sent a message to the VIP Manager, kindly urging them to proceed with reviewing this issue and all the information and evidence provided by the concerned player and to take action within three days to help resolve his case. Any further delay may cause more harm to the casino's reputation within the crypto community, which is awaiting their attention. The messages have been read, but there has been no response so far.

Yeah, I'm currently playing on another casino and lost over 100k in the past 4 months. Thats why I'm extra frustrated since this Hunnyplay is holding my funds for nearly 5 months now. Also, crypto flucutations are effecting my amount. If they take another few months bull run might be over and 1 AVAX could be 10$ instead of 50$.

I'm sorry to hear about your loss. I hope Hunnyplay will help release your funds as soon as possible so you can recover part of your loss. Indeed, 5 months is not a short time, and I don’t know the reason behind all this delay. The speed of responding to customer inquiries and their prompt handling of issues will add more trust for other potential players. In any case, this will be my last post here until the deadline by which they should make a decision regarding your issue.

[Shishir99]

Yes, if I were a casino operator, I would treat high-stakes gamblers the best, as they generate the majority of your revenue. If they had processed my withdrawal immediately, I would have already returned that money by now. Instead, due to my pending withdrawal, I ended up losing significantly more than the withdrawal amount on another platform. Even if I’m currently a loss for their business, in the long run, the house always wins — and I don’t mind that. However, making people wait over four months for a withdrawal without a clear explanation is unacceptable.

That is the game actually. You have to pay your high rollers as fast as possible. This is why some casinos hire people as VIP hosts so they can take care of their VIP players. But, I don't understand what is the benefit of having a VIP host if they do not help. I can see that Honeyplay has their VIP host, yet you have been waiting for that long for your withdrawal.

If I would be the owner, I would ask my employees to treat every user equally even if they are not depositors. For VIP members, we would hire some highly skilled VIP hosts. But, I am not running a business and everyone does not has the same intention.

[noviesol]

Thanks for all the help and support.

I'll wait the three days and will update you if I receive a message from the VIP manager.

Also worth mentioning is that i'm in a TG group with 3 others waiting for their withdrawls. They are in exactly the same situation.

@Pluisje $6000 USD
@DS90X on TG $16000 USD
@OneTrueJD on TG 11 ETH

One of them filed an IC3 Complaint with the FBI. Does anyone has experience with this?

[holydarkness]

Thanks for all the help and support.

I'll wait the three days and will update you if I receive a message from the VIP manager.

Also worth mentioning is that i'm in a TG group with 3 others waiting for their withdrawls. They are in exactly the same situation.

@Pluisje $6000 USD
@DS90X on TG $16000 USD
@OneTrueJD on TG 11 ETH

One of them filed an IC3 Complaint with the FBI. Does anyone has experience with this?

We don't intervene with FBI investigation, nor get involved with such drastic action. Our aim and what we facilitate here is a means to mediate and deescalate a situation, to get things clarified and situation resolved. So... no, I don't think any of us, as the overseer, is familiar with IC3 complaint.

As for the other two that is yet to escalate things, if they want to get mediated, they are more than welcome to raise their case here. However, given the current circumstances, I doubt there will be a desired outcome. So it might be best to wait and see what'll happen with your situation before suggesting them to reach here.

[SamReomo]

Yeah, I'm currently playing on another casino and lost over 100k in the past 4 months. Thats why I'm extra frustrated since this Hunnyplay is holding my funds for nearly 5 months now. Also, crypto flucutations are effecting my amount. If they take another few months bull run might be over and 1 AVAX could be 10$ instead of 50$.

I suggest you to keep patience and don't worry about the bear market or about such price fluctuations. There's chance that they might pay you your funds when Avax's value should be more than $100 instead of $50 or that $10. As far as I understand, Avax isn't a weak altcoin but a good one and such type of altcoin may not lose value so drastically this time. And, if you let such thoughts enter your mind then there's chance that you might use those funds for betting and lose those as well.

[SirJohnVonSlotty]

One of them filed an IC3 Complaint with the FBI. Does anyone has experience with this?

The only thing that I know is that people in this industry don't want to fuck around with FBI, so threatening them with an IC3 complaint with FBI could work.

However, threatening them with it is the key, if you've already filed it out, you'll not get your money back, but FBI might close their operation. 

[noviesol]

Thank you for all the advice and insights.

We'll wait to see what their VIP manager proposes. This is their opportunity to restore their reputation.

[noviesol]

The week has ended, and Hunnyplay still hasn’t provided me with an answer. It’s becoming more clear that they might be trying to rip me off. They avoid or dodge every question because they can’t justify their action.

This situation looks bad for me, as it seems I won’t be getting my funds. Does anyone have any ideas on how to proceed with this matter?

I know they are based in Vietnam, and I’m considering starting a bounty hunt for the owners of Hunnyplay because I’m not going to let this slide easily.