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Title: Campbx deposit amount not matching. Contact CS, no response as to why Post by: chungenhung on August 15, 2012, 03:14:09 PM Deposited $12xx into campbx. My account only shows $1000 deposited.
Yes, I have KYC, so the $1k a day limit does not apply here. Contacted campbx since Monday 8/13. Got a generic email saying they are looking into it. it is now 8/15, and still no word as to what happened to the $2xx missing. Perhaps they got a huge bug in the system? or system got breached??? Why are they not responding with a real answer? Title: Re: Campbx deposit amount not matching. Contact CS, no response as to why Post by: BCB on August 15, 2012, 03:40:21 PM I just had a response from them late last night regarding another unrelated issue. So they are active. I've always found them responsive if not always timely. I have to think that probably every one of the bitcoin shops are not more then 2 or three guys (if that!) who also have other jobs, are are also owner, lead engineer and tech support.
I do wish Keyur or someone on his staff would post here from time to time. Roman at bitfloor.com does a great job of communication with his clients. Title: Re: Campbx deposit amount not matching. Contact CS, no response as to why Post by: dirtydiego on August 15, 2012, 07:45:06 PM Deposited $12xx into campbx. My account only shows $1000 deposited. Yes, I have KYC, so the $1k a day limit does not apply here. Contacted campbx since Monday 8/13. Got a generic email saying they are looking into it. it is now 8/15, and still no word as to what happened to the $2xx missing. Perhaps they got a huge bug in the system? or system got breached??? Why are they not responding with a real answer? I have over $1500 I havent heard back since monday also not hitting my bank yet Title: Re: Campbx deposit amount not matching. Contact CS, no response as to why Post by: BCB on August 15, 2012, 07:54:23 PM Deposited $12xx into campbx. My account only shows $1000 deposited. Yes, I have KYC, so the $1k a day limit does not apply here. Contacted campbx since Monday 8/13. Got a generic email saying they are looking into it. it is now 8/15, and still no word as to what happened to the $2xx missing. Perhaps they got a huge bug in the system? or system got breached??? Why are they not responding with a real answer? I have over $1500 I havent heard back since monday also not hitting my bank yet Withdrawal? ACH? Title: Re: Campbx deposit amount not matching. Contact CS, no response as to why Post by: chungenhung on August 15, 2012, 08:32:17 PM I deposited using Dwolla.
They have it fixed now. Title: Re: Campbx deposit amount not matching. Contact CS, no response as to why Post by: BCB on August 15, 2012, 08:51:12 PM Deposited $12xx into campbx. My account only shows $1000 deposited. Yes, I have KYC, so the $1k a day limit does not apply here. Contacted campbx since Monday 8/13. Got a generic email saying they are looking into it. it is now 8/15, and still no word as to what happened to the $2xx missing. Perhaps they got a huge bug in the system? or system got breached??? Why are they not responding with a real answer? I have over $1500 I havent heard back since monday also not hitting my bank yet What type of transaction? Ach, Dwolla, Check, USmail?? Title: Re: Campbx deposit amount not matching. Contact CS, no response as to why Post by: dirtydiego on August 15, 2012, 09:01:46 PM Deposited $12xx into campbx. My account only shows $1000 deposited. Yes, I have KYC, so the $1k a day limit does not apply here. Contacted campbx since Monday 8/13. Got a generic email saying they are looking into it. it is now 8/15, and still no word as to what happened to the $2xx missing. Perhaps they got a huge bug in the system? or system got breached??? Why are they not responding with a real answer? I have over $1500 I havent heard back since monday also not hitting my bank yet What type of transaction? Ach, Dwolla, Check, USmail?? it was ACH withdraw but I found out that I put the wrong account number. I recently opened the account and in the paperwork it has listed my debit card number not the actual account number. I found this out thanks to another ex-changer I use-fastcash4bitcoins. Thankfully fastcash4bitcoins ALWAYS answers they're emails right away. Now I just got to wait until campbx corrects the problems which who knows when it will happens since they haven't written me since monday Title: Re: Campbx deposit amount not matching. Contact CS, no response as to why Post by: dirtydiego on August 16, 2012, 02:45:02 AM fastcash4bitcoins answered my emails right away and is correcting the problem. Campbx I wish I could say the same......
Title: Re: Campbx deposit amount not matching. Contact CS, no response as to why Post by: Keyur @ Camp BX on August 16, 2012, 09:14:58 AM Deposited $12xx into campbx. My account only shows $1000 deposited. Yes, I have KYC, so the $1k a day limit does not apply here. Contacted campbx since Monday 8/13. Got a generic email saying they are looking into it. it is now 8/15, and still no word as to what happened to the $2xx missing. Perhaps they got a huge bug in the system? or system got breached??? Why are they not responding with a real answer? Hi Chungenhung, This issue should be resolved for you now - please see the ticket reply for details. We aim to resolve all tickets in 1 business day, but sometime the volume spike makes it impossible to do so. Thank you, Keyur Title: Re: Campbx deposit amount not matching. Contact CS, no response as to why Post by: Keyur @ Camp BX on August 16, 2012, 09:19:37 AM it was ACH withdraw but I found out that I put the wrong account number. I recently opened the account and in the paperwork it has listed my debit card number not the actual account number. I found this out thanks to another ex-changer I use-fastcash4bitcoins. Thankfully fastcash4bitcoins ALWAYS answers they're emails right away. Now I just got to wait until campbx corrects the problems which who knows when it will happens since they haven't written me since monday Hi DD, Since your account number was wrong, there is no other option but to wait for the ACH to bounce before we can reattempt it. Please check your ticket reply for more details. Keyur |