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Title: [Resolved] CryptoXChange. No wire in two weeks. Post by: DeathAndTaxes on August 25, 2012, 05:22:08 PM I put in a request to withdraw $9,320 USD on Aug 13th. I was not advised on any excess delays. I actually had been waiting longer than Aug 13th because the week prior CryptoXChange delayed all their wires and since I had a wire pending I didn't see the value in having another one pending (the prior wire was finally processed 6 days late). I have been doing business with CryptoXChange for four months now and despite their website being horrible and customer support very slow they were a useful source of liquidity. This is not the first bank wire, I have withdrawn in excess of $70 to this account in past transactions.
My request was made on 13th. They made no notification it would be delayed or that it had been processed. On the 17th I requested a status update. I got this response: Quote Hi [Redacted], This will be processed on Monday. I will update you as soon as we process it. Thanks for your support and patience !!! August 17, 2012 09:17 pm That was the last contact I have had with CryptoXChange. I have made numerous email and support ticket requests. No response in over a week on a $9,320 bank wire delayed almost two weeks. On edit: Issue resolved. While I still feel the delay and lack of communication was unacceptable the wire did arrived and in the proper amount. I give credit to CryptoXChange for accepting responsibility and resolving the issue. I should point out the bank account is a company bank account and the had a new employee processing wires who sent it under the wrong name. Title: Re: Scammer: CryptoXChange. They have stolen $9,320. Non responsive in two weeks. Post by: augustocroppo on August 25, 2012, 06:17:40 PM http://anonymouse.org/cgi-bin/anon-www.cgi/http://anonymouse.org/cgi-bin/anon-www.cgi/http://img27.imageshack.us/img27/3189/cryptoxchange.png (http://imageshack.us/photo/my-images/27/cryptoxchange.png/)
Uploaded with ImageShack.us (http://imageshack.us) Title: Re: Scammer: CryptoXChange. They have stolen $9,320. Non responsive in two weeks. Post by: dree12 on August 25, 2012, 06:57:55 PM Crossposted from newbie section:
Quote They have no other method of contacting them. I wanted to point out that they do have a contact page with addresses, and their whois information seems legit. Pehaps a good old fashioned phone call is in order. Registrant: Kenseycol PTY LTD PO BOX 8370 Orange, New South Wales 2800 Australia Registered through: GoDaddy.com, LLC (http://www.godaddy.com) Domain Name: CRYPTOXCHANGE.COM Created on: 03-Jun-11 Expires on: 03-Jun-17 Last Updated on: 24-Jan-12 Administrative Contact: Armitt, C kenseycolptyltd@live.com.au Kenseycol PTY LTD PO BOX 8370 Orange, New South Wales 2800 Australia +61.0280050602 Fax -- +1.6466664365 Technical Contact: Armitt, C kenseycolptyltd@live.com.au Kenseycol PTY LTD PO BOX 8370 Orange, New South Wales 2800 Australia +61.0280050602 Fax -- +1.6466664365 Title: Re: Scammer: CryptoXChange. They have stolen $9,320. Non responsive in two weeks. Post by: cryptoxchange on August 25, 2012, 10:04:35 PM DeathandTaxes,
Your wire will be resolved tomorrow, I appologise we have had our main accounts person away and some communication issues between people internally which has caused this, the wire sent out had been returned due to an input error with details when another staff member did it. Everything will be back to normal as of tomorrow 27/08/2012 - Australian Business Time. Everyone will be back to work as normal. Your wire will be processed again and we will email you the receipt, again we are sorry for the inconvenience! Regards Cryptoxchange Title: Re: Scammer: CryptoXChange. They have stolen $9,320. Non responsive in two weeks. Post by: DeathAndTaxes on August 25, 2012, 10:07:41 PM DeathandTaxes, Your wire will be resolved tomorrow, I appologise we have had our main accounts person away and some communication issues between people internally which has caused this, the wire sent out had been returned due to an input error with details when another staff member did it. Everything will be back to normal as of tomorrow 27/08/2012 - Australian Business Time. Everyone will be back to work as normal. Your wire will be processed again and we will email you the receipt, again we are sorry for the inconvenience! Regards Cryptoxchange Glad to hear it will be resolved. I will be looking for a receipt Monday. Title: Re: [Working on a resolution] CryptoXChange. No wire in two weeks. Post by: cryptoxchange on August 25, 2012, 10:11:49 PM Thank you Sir, again sorry for the inconvenience!
Regards Crypto X Change Title: Re: [Working on a resolution] CryptoXChange. No wire in two weeks. Post by: WME on August 27, 2012, 05:02:46 PM They scam you as me!
Read my topic https://bitcointalk.org/index.php?topic=85977.0 Title: Re: [Working on a resolution] CryptoXChange. No wire in two weeks. Post by: DeathAndTaxes on August 27, 2012, 05:14:49 PM I received a wire confirmation from CryptoXChange today. It should post within 4 days I will update and close the thread once it does.
Title: Re: [Resolved] CryptoXChange. No wire in two weeks. Post by: DeathAndTaxes on August 29, 2012, 01:46:25 PM Update:
Wire received today in the proper amount. I do give credit for owners of CryptoXChange for accepting responsibility and resolving the issue. My understanding is they had some of the staff out of town (something as a small biz owner I can understand) and they had a new employee who made mistakes on the wire resulting in it being returned. The bank account is a business account which may have led to the error. I would point out that prompt communication and response to trouble tickets could have resolved this without the need to post it publicly and with less stress on my part. |
