Bitcoin Forum

this is a good news indeed and since i love kraken it's even better for me, i received also an email from them about this

http://bitcoinsource.net/btc-news/

“We see our involvement in this process as an opportunity to restore faith in the community by showing what we need more of in the Bitcoin space – trusted leadership,”


don't know if this is the correct section

If I understand correctly that mean people who lost money when MtGox crashed will be able to get their money back? Or it will be only some amenities provided for uses who were customers of MtGox in the past and now are using Kreken. Because they listed something like this:

Creditors claiming funds with Kraken can expect the following benefits:

- 100,000 KFEE credits redeemable for up to $1 million in free trading volume at the lowest fee tier of 0.1%
- Creditor claim and payout support with live chat and email
- Option to receive funds in the form of Bitcoin
- An easier and more convenient process from claim to payout

Is that is all?

They have 200k bitcoins recovered from mtgox & some fiat, people should get back 25% of what they lost in mtgox is my guess.

The trading promo is if you want to trade on kraken afterwards.

i think you can claim your lost funds, in sense that you can gain what have you lost , but i don't know about the percentage, they do not talk about it


this is an assumption, or you find it in the article? because i can't find such info

the mail i received adds this

"We look forward to helping MtGox creditors with their claims and hope they enjoy our free trade offer. Click the button below to read more about this exciting announcement"

so there is the offers plus the funds claim

Well we know they have 200k coins from the blockchain data. I guess they could try and scam those from us but why would the kraken CEO ever mention payouts in the first place? why bother with processing claims? - just to promote kraken? This would be a very bad promotion if the idea was to scam us of 200k.  Nothing would surprise me tbh.

Anyone else feel like customers are getting the 200k or what?

i don't think they want to scam us, or they might have done it in silence, i think they want to build more volume, hence all the promotions they are offering around this claim

They are feeling generous, I would if I just got back 200 K in BTC which assumed lost forever. It is a very nice way to promote the service.

Yes i think they want to build more volume but if was just about that they could have bought advert space on bitcointalk or some other promotions.  Maybe roger ver had a part to play since he is connected to kraken and has many thousands of coins tied up in gox.  Maybe the kraken CEO just wants to be a legend or do the right thing for once, why not.

Okay, so what are the exact terms? Can I claim FIAT deposits? BTC held there? What kind of fee are they're going to retain from my stash? Can't seem to find those information in the mail. Although it sound like a tempting idea!

You can choose Fiat or BTC during the claim process.   Although they mention that there is currently no guarantee that they will be able to pay back in BTC.   Guess they are scoping the interest of how many creditors are willing to accept it.   I didn't see any mention of Kraken "handling" fees.   I suspect they just bathe in the publicity of it all.

If you have fiat or BTC it doesnt matter, eveyone will get the same overall % according to the kraken ceo posting on reddit in the last few hours, link:

http://www.reddit.com/user/jespow

I don't seem to grasp where is the catch with the magic number $483? 1 Bitcoin = USD483 = JPY50,058.12.  ???

MTGOX online bankruptcy claim filing system page:
7. "The amount of my/our bankruptcy claim will be converted into Japanese yen using the exchange rate designated by the bankruptcy trustee (the closing rate of the telegraphic transfer selling rate of the Tokyo Foreign Exchange Market (the rate published by Mitsubishi UFJ Research and Consulting Co., Ltd.) on April 23, 2014, Japan time) and the Bitcoin rate designated by the bankruptcy trustee (CoinDesk Bitcoin Price Index on 23:59 on April 23, 2014 Japan time) (1 Bitcoin = USD483 = JPY50,058.12. This calculation is made using the rate “USD1 = JPY103.64” (the closing rate of the telegraphic transfer selling rate of the Tokyo Foreign Exchange Market (the rate published by Mitsubishi UFJ Research and Consulting Co., Ltd.) on April 23, 2014, Japan time)."
https://claims.mtgox.com/assets/index.html#/signin

I don't get it.. They are betting that the price of BTC will be above $483 at the time of distribution? Because of that they want to lock out this price for users? For example you agree here to take $483 for every btc they should give you. Then on september 2015 after creditors meeting when they decide to distribute, the price of BTC lets say is $1000, so they basically shave you for the difference?

Interested what's your take on this?

Im not sure any of us have a choice to go with kraken or not do we? kraken have been chosen by the trustee so its either go with them or not see any money at all?

Huh, so it's basically a real win-win situation, especially for small-time customers that otherwise wouldn't even want to jump through all the legal hoops and requirements. I think overall this is a very nice thing to do of Kraken!

it's getting confused too much, they should just pay you in btc, to remove all the price issue that could be created

or maybe that news is simply old and was just copy-pasted

This part here:

 Creditors claiming funds with Kraken can expect the following benefits:

    100,000 KFEE credits redeemable for up to $1 million in free trading volume at the lowest fee tier of 0.1%
    Creditor claim and payout support including live chat and email
    Option to receive funds in the form of bitcoin
    An easier and more convenient process from claim to payout

^ to me that suggest you could actually claim without kraken, im happy to claim with them but would be nice to know.  Also yeah i agree with others, it would be nice to know their cut.

Anyway ive now signed up @ kraken  :-\

Edit: ok i now see you can claim yourself, but i think id rather go with kraken anyway.

I think this may be of help to you: https://www.mtgox.com/img/pdf/201504_notice1_en.pdf (https://www.mtgox.com/img/pdf/201504_notice1_en.pdf)
This is straight from Gox's site (yeah, it still exists) and gives you all the details you need to know about claiming yourself or claiming with Kraken. As of now I don't see any downsides to claiming with Kraken, actually - does anyone see any?

It is said that mtgox customers will get around 20% of his balance at the moment of the closure, but I can't see a clear statement about the cypher from kraken

Getting anything back is better than nothing. 20% or maybe more depending if there was truth to the wizsec thing. Maybe some of the thieves held a vast majority in the exchange, dought it, but it might be something to look forward too.

I've been trying to get accepted in Kraken for months now, my credentials never got validated, I got tired of waiting and eventually gave up.
Thank god I never got involved with the Karpeles scam. Good look to the ones cursed by the Gox.

Kraken is out to steal your credentials and bitcoins. My understanding is they're just passing the funds back and forth between themselves. If you put money into Mt. Gox, you're most likely never going to see it again. Don't think Kraken will reimburse you for it. They say so right in their disclaimer.

Where are you getting this information?

His arse. /ignored.

LOL. You're going to regret being ignorant.

Without any source or logic of how you come to this conclusion its just 1 random guy on the internets crazy opinion which seems like a troll.  Please dont do that

So as of when can we make claims to get out bitcoin back?
It seems impossible that Kraken will be able to cover the full amount, as that would cost them 600,000BTC or $135million, but I would be pretty happy to get 25-50% back depending upon how much was recovered.

It still seems odd to me that 200k were found straight away, yet apparently nothing has been found since, but they still havent really showed where it went either.  This is exactly what the blockchain is for!

Dude you aren't getting 25-50% as the kraken CEO has already pointed out, but yeah no idea why we cant know the full details at this point.  Apparently the hope of finding the other coins is almost zero so giving information to public now isn't going to hurt any investigation.

How do they justify not giving us at least 25%?  They recovered 25% of the bitcoins, surely they need to be given back to the people who actually owned them...

Otherwise the deal sounds like this - Kraken kindly accepts 200,000BTC from Gox, then offers to reimburse less than 200,000BTC to the customers, essentially stealing some of the customers coins, then they want us to be happy that they have restored faith in Bitcoin... not sure about that one.

maybe they will use the rest for cover their offers about free fee ecc..., which still sounds unfair to be honest

Dont know i always thought i would be getting around 25%.  Right now i would be worried i'd get something lame like 15%.  Much money has been wasted with all the time gone by, silly things like unnecessary mail drops cant help.  I figure they will be taking some % of the 200k? :(

You should consider these facts as well:

1. Not all of the users might be alive now.
2. Among those users who are alive, not all of them will claim the lost coins.
3. Among the people who claim their loses, not everyone will be able to verify their accounts.

So by default, if Kraken promises to distribute the 200,000 BTC, they will be left with tens of thousands of coins.

Maybe Kraken is trying to gain a large customer base. If all 100,000 creditors or even half setup accounts, that looks great for investors that may or may not know or care about how they got the new users.

They should set a deadline for claims, after that date they can see how many BTC are owed and divide the 200000 proportionally.
If only 200,000 are claimed, then all claims could be met in full, if less than 200k in claims are made, then they can make a nice profit out of it!

I don't understand how it would work with cash, but I said I would rather get a cash refund, at $470 a cash refund is much better than a bitcoin  refund at $230!

That really doesn't make any sense, they are officially selected to perform this process and their name is also mentioned the official documents about the bankruptcy of Mt. Gox. I don't see any way in which they could disappear with the coins our cash in the money without relaying to you afterwards.

That sounds a little naive.

Having look at this for a day or so I can't seem to find any downsides to this. I believe this really facilitates the whole claim process for the average person. Many people will not be willing to put much effort into getting back their coins with chances all succeeding this slim. Anyone disagreeing?

I agree.

I don't think so! We lost money in Mt Gox. Now we have the chance to get back why not go there to claim back except that only a small amount is lost in there! So they don't bother to claim the money back. 

There is going to be a ton of coin left over from people not wanting to attach their names to get it for whatever reason.  Also some people might not claim for other reasons.  What happens to the unclaimed coin i wonder?

You don't have to use Kraken. There are three options. listed at http://www.mtgox.com/img/pdf/201504_faq_en.pdf (http://www.mtgox.com/img/pdf/201504_faq_en.pdf), which is operated by the bankruptcy trustee.

1. Use the bankruptcy trustee's online system.
2. File on paper with the Tokyo court, in Japanese.
3. Use the Kraken system.

Option 1 is probably the best. You get paid in yen. Debts denominated in Bitcoins will be converted to yen at the price of Bitcoin the day before the bankruptcy was filed, 1 Bitcoin = $483 = 50,058.12 yen.

That's the way bankruptcy works. Everything gets liquidated down to the local currency and creditors are paid from that. You don't want to be paid in Bitcoin anyway, since the price has crashed since the bankruptcy and is way below $483 now.

So i lost 30 bitcoins in gox, if i claim via kraken i'll get approx 6 bitcoins - 20%

If i claim via option 1 i will get 6 x $483 but in yen?   i dont understand how 1 way can pay me twice as much?

kraken rox

As I understand it, they will refund in Bitcoin, if that is possible and allowed.
If they can't refund in bitcoin for legal reasons, then they will refund in cash.  They have given BTC a cash value from a certain time point, but there is still only so much money to go around.

I would guess that we would either receive 25% back in bitcoin, or 12.5% in cash (assuming the value of Bitcoin stays where it is now)

25% back in bitcoin, with a value of 483 is like 50% in bitcoin with the current value, not bad i guess, or i'm missing something and the % is referring to the value in cash?

The thing is I remember people saying that they are trying to return the coins as they are. I don't think that the market capitalization is high enough to liquidate all the coins. If they really liquidate everything there wouldn't be enough to pay back creditors.

They never sold the bitcoin yet so im actually a little confused at how any option could be a better deal other than how they go about making the payments, maybe Nagle can explain further?

Hello everybody,

Like all of you i received the information about the possibility to fill a claim.

I personally prefer the option to not use Kraken, there is absolutly no guarantee anyways to retrieve anything and it is clearly stated that if anything happens with Kraken you wont be able to claim anything back.

In other words your last chance to retrieve any bitcoins or cash disapear.

So i went on the process to fill the form not using kraken, i am wonderring if any of you tried that option and what happened as for me i filled all information and at the bottom of the page i was up to do the last click to send the form and, surprise...

http://prntscr.com/6xyntn

The submit button do not work ... what a bad joke

If anybody could confirm me that it is the same for you...

Of course there won't be enough. Otherwise Mt. Gox wouldn't be bankrupt.

The general idea is that the bankruptcy trustee accepts claims and adds them up. For this purpose, all claims are converted to yen as 1 Bitcoin = USD483 = JPY50,058.12, the exchange rates on the day the bankruptcy commenced.  The claims are added up. Then the trustee adds up what they can get for all the assets that are left. Total claims / total assets yields the fraction at which claims will be paid.

You might be able to ask to be paid in Bitcoins, but if you get some Bitcoins, the conversion price will be as of the date of the distribution, not the date of the bankruptcy, so it won't matter.

For a sense of how this works in practice in the US, see http://www.madoffrecovery.com (http://www.madoffrecovery.com). Japan isn't as transparent, but takes basically the same approach.

If you get paid in bitcoins it makes it easier vs yen which you'd probably have to convert at your bank via a cheque in the mail?  will read the site but im still confused on what option to pick.

kraken will pay the same as any other claim option true or false?

In a sense even the leveraged users who were up to 10 to 1 on a gox coin are at a loss fiat wise
That said I was not keeping track on how they are paying this out if it was in Bitcoins then a gain was held still a terrible deal for most holders at least they got something back though.

I use kraken to trade Bitcoins for some time now and personally, I do trust them. There's really no reason to believe otherwise. Even if kraken stops doing business, it doesn't mean the mtgox case vanishes. Why? The case is still dealt with by Japanese authorities. Kraken is just like a service partner, consultant, whatever.
Actually, I'm glad that there's an established company who takes care of it. They might take their cut, or they do this for marketing reason, I don't know, and I don't care.
For me it just makes the whole process so much easier. It took me 5 minutes to fill out the form. Submit button worked fine for me.
Now, I only need to wait for an email from kraken. Or a bank/bitcoin transaction.
I don't have to check some announcements everyday and be worried about missing some deadline. I also don't need to get in touch with some Japanese authorities or whomever if kraken didn't take care of it. Until then, thanks kraken.

If they have been appointed by a Japanese court, they must be pretty legit!  A court couldn't appoint someone who then rips off the customers who need to be re-imbursed as far as is possible.
The claim system worked fine for me, all buttons worked in google chrome on windows.

I will wait, but not with baited breath for when a refund happens.  I will be interested to see what form it is in, I didn't have a lot of money in my account, I would probably lose a good % if they send me a yen denominated cheque!

Yeah thats what i was thinking i cant seem to find any angle where another goxxing could happen, this time it would be in broad daylight.  Think if the japanese appointed trading platform doesnt payout it would be a good time to launch hiroshima coin.

I still don't really get the payout options.
So, if I tell them to pay me in BTC, do I get just the BTC(a fraction of it) I had on my account or to I get what they say to pay me(price from shortly after the bankruptcy filling) converted in BTC at the price of the day, I get the payout?
Second option wouldn't make much sense, if they did not already convert the BTC, they found(which they didn't do, as far as I know).

If I tell them to pay me in cash, it's the same basic question: What do I get? They would have to sell the 200k BTC at a most probably lower price, then they list in the claim.
And if I want cash, how exactly do I get this money?

lol yeah im with ya, would be nice if the kraken CEO could answer or if they have already perhaps someone can link via reddit regarding this?

As far as I understood, first they need to determine how much is left.
Now, let's assume that 20% can be recovered.
If you had 1 BTC and chose BTC for payout, you will get 0.2 BTC to your kraken account.
If you had 1 BTC and chose $ for payout, you will get ~80 $ to your bank account (BTC/$ rate at time of bankrupt claim).
Maybe, and this is also not sure right now, they will only refund in BTC, or only in fiat. Then, your preferred choice will be ignored and you get your funds in the currency as they decided.

That can't be true for the obvious reason, that they just don't have the money to pay out in USD(I think, they pay in Yen anyways). They have 200k Bitcoin. So, if they want to pay in USD, they have to convert the BTC to USD, which will most likely be less than the price at the time of the bankruptcy filling.

& If they send you a cheque for Yen you are going to get hit with bank conversion charges, or at least i know i will so direct bitcoin is best for me provided all options pay equal.

They will also have to auction the coins to get the fiat. + six months/a year?

you know what this mean right? that i can purchase bitcoin with that amount, and having more than what i would have if i'd cashed out in bitcoin from kraken

because 80 usd are more than 0.2(around 0.35)

A big Kraken fan and user for quite some time. They are seizing the opportunity and again demonstrating how involved and serious they are as an exchange. After the Goxing they were the first to prove reserve of user funds (maybe second, after btcchina?) ... I hope this process goes as smoothly as possible for everyone involved. That could be a really good thing for Bitcoin.

I think right now no one knows for sure how much and which currency there exactly is. I'm sure Mtgox also had at least some fiat in their bank accounts. Maybe they also pay some in fiat, and some in Bitcoin. We will see.


It's a bet. You decide now what you prefer, but you don't know the actual course when the payout is. If you choose fiat, and Bitcoin goes back to $1000 in the next months, it's a bad decision. If the course stays the same as today, it's of course better to choose fiat.

it would be a bad decision, only if they pay you really slow, so slow that the price of btc skyrocket, and you don't have time to buy it now that is cheap enough, to be honest it seems very unlikely to happen

btw your payment should be instant, i don't remember that you need to wait much time for retrieve your money, in the e-mail that they sent to me

I doubt gox holders are that concerned about rushing to cash in their 20% of bitcoin are they? they've already been holding down from like $800- $900 appart from those who were trading in and out of that madness when the exchange shut withdraws.  Im guessing like 10-15% are cashing in for good now.

Hi All,

I work for Kraken (one thing I do is manage our thread here on bitcointalk - https://bitcointalk.org/index.php?topic=290799.0). I want to address a few questions that have come up in this thread. If I don't cover a question you have, please feel free to ask me. Disclaimer: Kraken is only assisting the MtGox trustee and doesn't speak for the trustee, so nothing said here can be understood as a promise or guarantee about how the claims process will actually work.

How much of my money can I expect to get back?
This is simply an unknown at this point. According to an analysis done by WizSec (here: http://blog.wizsec.jp/2015/04/the-missing-mtgox-bitcoins.html (http://blog.wizsec.jp/2015/04/the-missing-mtgox-bitcoins.html)), there may be a little over 20% of the expected BTC balance left (about 200,000 out of 950,000 expected BTC). Even if this analysis is fairly accurate (and it may not be), other unknown factors will impact what you get back, including what % of fiat balances remain and what % of remaining assets go unclaimed.

What about the 483 USD exchange rate?
This exchange rate does NOT mean that you will get 483 USD for your remaining bitcoins if you request payout in fiat. The amounts you enter for various currencies in the claim form are being converted into Japanese yen on the form. The exchange rate in the case of BTC is 50,058.12 yen. The exchange rates being used for all currencies are the rates on the day before the start of bankruptcy proceedings (April 23, 2014 Japan time) and at that time 50,058.12 yen was equivalent to 483 USD. For details, see "FAQs Regarding Filing, Etc. Bankruptcy Claims by MTGOX Bitcoin Exchange Users" (pp. 10-11) at https://www.mtgox.com/ (https://www.mtgox.com/).

So, if you claim 1 BTC this will be converted to JPY 50,058.12 on the form. These are just conversion rates for the form and don't imply that any currencies will actually be converted at the given rates or that you will somehow get a distribution in JPY using those rates. It's natural to think that the rates will also serve to help determine your pro rata share of the remaining assets, but this isn't certain either.

Advantages to filing through Kraken?
In many ways using Kraken is the same process. You fill out the same form and your share of the remaining funds will be determined in the same way. However, here are some of the advantages to filing with Kraken:

• We're offering 1,000 USD worth of free trade fee credits as an incentive for those interested in trading with us. You get the credits after you complete the form and they are good until one month after distributions start to be paid out. See here for details: https://support.kraken.com/hc/en-us/articles/204802628 (https://support.kraken.com/hc/en-us/articles/204802628)
• Access to our great support. Providing world class service and support to our clients is a foundation of our business, so we take it very seriously.
• If you want to get your payout in the form of bitcoin, it will be easier to file the claim with Kraken because if any bitcoin are distributed, the distribution will be done through Kraken (but it still hasn't been determined if any bitcoin will be distributed).

If that doesn't clarify the difference in using Kraken, let me know and I'll say more.

Thanks for clarification and helping to take care of this mess.

Hi, is any one having problems with the log in system at MtGox?

Here is what happened to me. I started the claiming process, went through the enter password and changing the password and got to the fill out form. Unfortunately I wasn't sure what amount I had to put in the claim, so I got this information a couple hours later when I got back home.

Unfortunately I was logged out automatically (due to being in active for longer period of time) and can now no longer log in, neither with my old password, nor with the new one.

Am I the only one? Any suggestions here what I could do about it?

Thanks for taking time to address these questions.  So to clarifiy there is no "better" strategy for people when making a claim whether that be fiat or BTC? or is that uncertain? because if you held BTC in gox when it went down and you pick to get paid in fiat there is a small chance your BTC share couldbe treated as a higher $ value vs current market value and you can gain an advantage vs other claims on the total assets?

I'm checking to see if we can offer any suggestions. If you are a Kraken client I also recommend creating a support ticket to connect with our support team directly for the fastest service. You of course always have the option to go with the offline paper filing if the online system doesn't work, but hopefully you can find a solution and avoid that.

We don't know for certain (again with the disclaimer  ;) ), but it appears that the remaining assets (and each creditor's share of that) are being determined in JPY. In the end your share of the remaining assets will be x amount of JPY and payouts in currency other than JPY will just be determined at the current exchange rates (NOT the rates given on the claim form). So the choice between getting your payout in fiat or BTC is probably just going to be the choice between getting paid in fiat or the equivalent amount of BTC.

However, it's a bit more complicated than that: According to information provided by the trustee in "Documents distributed at the third creditors’ meeting" (on https://www.mtgox.com), it looks like the majority of remaining assets are currently in the form of bitcoin (approximately 80% at current BTC price). This means that if you have a BTC balance and you request payout in fiat, you are essentially asking the trustee to liquidate your bitcoins for you. Do you really want to have a bureaucratic entity decide how and when to liquidate your remaining bitcoins? Are you confident that you will get a good price that way? No offense to the trustee, but personally I'd rather make my own choice about when to liquidate my remaining BTC and at what price. Also, if you are a bitcoin advocate, you might think that the last thing bitcoin needs right now is another huge block of coins up for sale at auction or on the open market, especially if you have doubts about how well that sale might be handled.

I think the best outcome of this situation will be if the remaining bitcoin can be distributed in kind to creditors, but in order for that to happen, we need a lot of creditors to request payout in bitcoin. Is there a personal financial incentive to taking your payout in bitcoin or fiat though? This isn't clear, but if you are not confident in having the trustee liquidate your bitcoins for you, then this is another reason to choose a BTC payout.

 



 

ok thanks Dargo, ive made my mind up and it will be a claim via kraken in BTC because no i dont want to hand control to someone else to dump at a time i cannot choose + i'd only be rebuying anyway.

Yes, I am a long time client of Kraken. I had already contacted support, though there suggestions didn't work. But I also havn't asked again, as they told me that they were overwelmed by the amount of support tickets they were getting due to the MtGox claims. So I thoght I would wait a bit and ask here if some one else had the same problems.
Well I hope I don't have to do it via the paper filling, I would love to get those free trading fees :D

I'm having difficulties making sense of the final trading days and last balance; especially, I want to be sure that outstanding transactions at the time of Gox's default are included in my claim.

I'd like to see the reasoning behind the final balance shown, preferably an official transaction log for my account, so that I can verify it against my own data and older logs. What happened to any outstanding transfers? Were they merged back into the final balance? If so, when?

It's not reasonable to expect users to download their histories every day. Now, if there is anything unclear in the logs we've saved, we have nothing to compare to. The hide-and-seek on important details doesn't making me feel any better about this. :-\

Well I signed up @ Kraken to be goxxed once again. I really doubt we end up getting anything back though. I already kissed that 15BTC goodbye a year ago. Pretty smart move from Kraken though...basically get the entire Gox user base free.

Yes, our support was under very heavy load for the first few days after claims started. Have you tried again with the MtGox claim site after waiting 24 hours? Apparently the site will lock you out if it sees certain kind of "suspicious" login behavior and you may have triggered this security measure. If that's not it, let me know and we'll try something else.

This is understandable but unfortunately we (Kraken) can't help you with this. You will need to contact the trustee directly. There is a phone number you can try (if you haven't already), which is in the FAQs document on https://www.mtgox.com (https://www.mtgox.com):


Sorry we can't be more help on this one - hopefully you can make progress with the phone number.

I understand your skepticism, but hopefully we can exceed your expectations! If you need any specific help with your claim form, please let me know or contact us through support.

I could not do the online claim because the original email address I used with Gox is no longer active. I did make the change on my account for the new address, but apparently for online claiming they will send the authorization code only to the original address.
When asking if you want to accept your claim in BTC or fiat, the offline form states that the trustee is conducting a survey to determine the creditors' preference. Thus it's not yet sure if there will be a choice between fiat and bitcoin. If the claims are paid in bitcoin they are to be done only thru Kraken.
My question is ,being that I can't do the online claim thru Kraken, how is the offline claim done thru Kraken ?

This is such a downer, the original address I used isn't active either :(.



AIUI there's no such thing. You can either a) offline, b) online gox or c) online kraken.

May I ask what browser you are using? I cannot seem to get past the changing password step, the button "Change Password" seems to have no functionality for me. I have tried chrome and internet explorer.

dserrano is correct - there's no offline Kraken option. However, you can request a BTC payout on the MtGox offline form and get the payout through Kraken (if the trustee decides to offer BTC payouts).

If you have a Kraken account (or create one), you can submit a ticket for this issue (a screenshot helps). There does seem to be some kind of issue with the MtGox claims site where certain users are finding that buttons aren't clickable. We are working with the trustee on the behalf of our clients to get this resolved.

Thanks for the advice and letting me know. I have made an account and sent a message to customer support. They sent me an email back and informed me that they have had a large number of tickets regarding gox so I guess I just need to wait and see.

I hope so too! I am pretty sure my claim is all filled out and good to go. The process was pretty easy overall.

When is the live support chat coming online?

How long does it usually take for your account on kraken to reach level 2 of verification? 

Mine was with in a few hours.

Live chat is online, but it's not 24/7. We've had a huge number of people doing the claims through us, which is great. But it's put more load on support than we anticipated, especially since there have been a few technical problems with the MtGox claims site and we're trying to help with that as much as we can. Faced with the heavy load, we've put a priority on tickets and chat hasn't been on regular hours. I'm talking to the CE team about this now though to see if we can get back to regular hours next week. I'll keep you posted. 

It can take anywhere from a few minutes to a day or so if we are having trouble verifying the address. If it's been more than 24 hours and you haven't heard from support, please make a support request.

Has anyone here who mailed in their claim received verification of arrival? I sent mine in Priority Mail one week ago and the tracking shows nothing. Post office must have screwed up the tracking label. The Mt.Gox curse lives on.

Mine took about 10 minutes.  I also just filed my claim with kraken and requested to be paid in bitcoins.  Was a very easy process and security @ kraken seems top notch.

What are the best hours to catch live chat? I still can't log in to the mtgox claim page and time is starting to run out. Otherwhise I would  have to fill a claim via snail mail  :-\

It is my understanding that if we get anything back (not holding my breath here) lvl 2 verify is required? I assume that waiting until that happens there is no need to verify quite yet?

you need level two only if you have the desire to withdraw in fiat, if you stay with digital currency oly you are free to go with level 1, but the limit will be lower 1k/5k instead of 2k/10k this is days/months

Best time to try is 11-4 PDT. I know you have a ticket open too, so feel free to PM me with your ticket number.

Just for the Info, this issue got solved by the Kraken support. After the Problem was solved the filling was quick :)

Regardless of whether you are claiming through Kraken or the MtGox claims site, don't forget that the trustee has said they will accept claims up until May 29th Japan time.

Great, glad to hear it!

sent via usps tracking shows departed usps facility may 27th but does not show accepted in Japan

When do you think we might start seeing some coin?  & for an even trickier question what % chance in your opinion would you put on us seeing anything back at all? (guess you cant speculate on that?)

The timeline for payouts depends on how long it takes the trustee to evaluate all the claims. This is bound to be a slow process and I wouldn't expect payouts for 3 more months at least.

I can't speculate on a % chance, but assuming the information given by the trustee is accurate, it seems claimants have a good chance to see a portion of their original funds returned. It's hard to say how much claimants might get back though.

Hopefully the trustee will issue an update sometime in the next month or so that will shed more light on things, but until then all we can do is wait. Hang in there everyone!     

The deadline for claims has been extended until the end of July so evaluating all the claims will take even longer than we thought. A number of bitcointalk members said they had missed the original deadline and the extension is good news for them. Spread the word because they only have a few weeks left to claim.

http://cointelegraph.com/news/114773/new-dutch-law-on-bulk-surveillance-allows-tapping-of-bitcoin-network

Extended 1.5 month AFTER the deadline was elapsed? It was more like a target Date if you ask me...
Not very professional for a trustee/lawyer to extend it.

Sounds like they are just trying to drag the thing out to take more out, they will drag out each stage and probably see payments end of next year i bet.  Oh well at least its another way to store some bitcoin.

It's very professional for the trustee to extend the deadline. If you assume he gets only 2,000 USD per day, this is another 60,000 USD he receives for his service.

Thanks for providing us with some details, lets hope things go to schedule from here on out.  If it turns out i get 20 25% or whatever back and bitcoin has gone to the moon it might turn out i could make ROI in dollar value, ha!

Do people recommend switching the claim to Kraken? What are the pros and cons?

i received this yesterday, forgot to mention, don't know if it's fake  and i'm the only one receiving it or it's real, it's a deadline for your claim

https://i.imgur.com/ciE7S5L.png

Emails are not very secure. That email looks to match the doc posted at https://www.mtgox.com/.