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Title: [Resolved] Anyone having problems with Bitfloor withdraw? Post by: TangibleCryptography on August 27, 2012, 08:40:29 PM I made a large BTC bitfloor withdraw over two hours ago and it hasn't been submitted to the network.
This was a payout to a client so we are stuck losing slow to deliver. Bitfloor? Please make sure your bitcoind is running! Title: Re: Anyone having problems with Bitfloor withdraw? Post by: jwzguy on August 27, 2012, 08:43:21 PM I withdrew a small amount about an hour ago, it went through instantly.
Title: Re: Anyone having problems with Bitfloor withdraw? Post by: TangibleCryptography on August 27, 2012, 08:46:27 PM Wonderful. :(
Title: Re: Anyone having problems with Bitfloor withdraw? Post by: BitMonkey on August 27, 2012, 09:05:45 PM Wonderful. :( They might have a manual confirmation system for amounts deemed significant through whatever means. Maybe more than 100 btc or 50% account balance or whichever is greater, something like that. Title: Re: Anyone having problems with Bitfloor withdraw? Post by: TangibleCryptography on August 27, 2012, 09:12:14 PM Wonderful. :( They might have a manual confirmation system for amounts deemed significant through whatever means. Maybe more than 100 btc or 50% account balance or whichever is greater, something like that. Maybe but that should be posted and there should be response time of faster than 3 hours. Title: Re: Anyone having problems with Bitfloor withdraw? Post by: shtylman on August 27, 2012, 09:33:07 PM Wonderful. :( They might have a manual confirmation system for amounts deemed significant through whatever means. Maybe more than 100 btc or 50% account balance or whichever is greater, something like that. Maybe but that should be posted and there should be response time of faster than 3 hours. The system is automatic and the bitcoind is running :) Looking into why your withdraw has not made it to the network yet. We are not intentionally holding it up. Title: Re: Anyone having problems with Bitfloor withdraw? Post by: TangibleCryptography on August 27, 2012, 10:21:17 PM I really need this resolved one way or the other. Kill the tx and return the funds to my account that is fine I will send funds another way. Having the tx in limbo prevents me from doing anything else to resolve it.
Title: Re: Anyone having problems with Bitfloor withdraw? Post by: Stephen Gornick on August 27, 2012, 10:59:34 PM Having the tx in limbo prevents me from doing anything else to resolve it. Is it possible it went to the deposit address for another BitFloor customer and thus never hits the blockchain? Since you can never prove the funds were sent in this instant, it is probably best to withdraw to your own wallet first. Sure it takes one confirmation (or use a fork that doesn't require that) but then if this "internal transfer" is what happened in this situation, you'll never run into it again. Mt. Gox withdrawals have the "Open transaction" flag which, if the checkbox gets marked, causes the transaction to always hit the blockchain, regardless of whether or not it is to another Mt. Gox account. Title: Re: Anyone having problems with Bitfloor withdraw? Post by: TangibleCryptography on August 27, 2012, 11:36:03 PM bitfloor doesn't do internal transfers. I was in talks with shtylman. Not sure exactly what happened but the tx posted to the network 4 hours later. A very nasty bug which I hope can be fixed.
We almost never pay clients from our exchange accounts however our cold wallet was low and ironically I wanted to get this paid out ASAP so I sent it direct. Anyways issue is resolved now but I would like some reassurance it won't happen again. Really bad timing of needing the funds, and high volatility, and bitfloors bitcoind sitting on the tx for 4 hours. :( Title: Re: Anyone having problems with Bitfloor withdraw? Post by: unclemantis on August 28, 2012, 01:16:03 AM I just withdrew 0.50BTC to test and i pegged the time from clicking the withdraw button on the website to when it first appeared in my bitcoin-qt wallet at 6.46 seconds.
Title: Re: Anyone having problems with Bitfloor withdraw? Post by: shtylman on August 28, 2012, 06:38:55 AM bitfloor doesn't do internal transfers. I was in talks with shtylman. Not sure exactly what happened but the tx posted to the network 4 hours later. A very nasty bug which I hope can be fixed. We almost never pay clients from our exchange accounts however our cold wallet was low and ironically I wanted to get this paid out ASAP so I sent it direct. Anyways issue is resolved now but I would like some reassurance it won't happen again. Really bad timing of needing the funds, and high volatility, and bitfloors bitcoind sitting on the tx for 4 hours. :( I do apologize for the delay. As stated earlier it was not intentional and was a transient issue with our bitcoind and this transaction. It was not relaying it to the network in a timely manner. The issue has been resolved. We focus on processing withdrawal requests as soon as we get them (they are your funds after all), but if a request is stuck we make every effort to investigate and resolve the situation. |