Bitcoin Forum

Dear all,
I deposit bitcoin to igot.com completed with 3x BTC 2015-05-12.
After I sold BTC to USD and withdrawn to my bank.

Rule of igot.com: http://help.igot.com/customer/portal/articles/1388394-how-do-i-withdraw-fiat-currency-from-my-igot-account-

It will take 1 to 5 business days for your withdrawal to show up in your bank account. Larger amounts may take longer. Please allow at least five business days. If the funds have not arrived after this period, please raise a support ticket from within your account or email hello@igot.com so we can track your payment.

And true, this is answer of support igot.com:

Dear Customer,

Thank you for contacting igot.com.

International wires can take between 10 to 15 business days.
We hope this has resolved the issue to your satisfaction. Please do not hesitate to contact us if you have any further questions.

Regards,

igot Support

I am waiting to 10 days but nothing happen and still pending, I send ticket:

Please cancel my withdrawal USD to bank. It's too long to process and I can't waiting. I will continue trading & withdraw BTC later.

But 3 days next no answer from supporter, I continue message:

3 days ago and I not see any info from supporter. Are u working?

Continue, I read this forum and know Dan support, I continue sent email to Dan and several days next USD reback to my account.

I use USD buy BTC with their price and huge fee 1%. I accept the losses to withdraw btc to my wallet.

BUT, WHEN I WITHDRAW BTC TO MY WALLET, IT CONTINUE TO PENDING AGAIN. ALMOST OTHER EXCHANGE PROCESS IT IMMEDIATELY.

Send ticket to supporter at 2015-5-21 and they answer:

Dear Customer,

Thank you for your email.
This is a very crucial update.
We simply do not want to risk losing bitcoin while this is happening.

Our team is working on this right now and we will resolve this as soon as we can.

Unfortunately, this is taking longer than expected but we expect it to return back to normal early next week.

Please accept our sincere apologies.

Rest assured, the services will be resumed as soon as this is resolved.

Regards,

igot Support

And after 1 week with no anything change, I continue to ticket and they answered:

Dear Customer,

Thank you for your email.

Our system upgrade is taking longer than expected due to some complications.

We expect the service to return to normal in the next few days.

Please accept our apologies for the inconvenience.

You can buy, sell, and deposit bitcoin in the meantime. Withdrawals are affected during this upgrade.

Rest assured, our team is working round the clock to get this resolved very soon.

If you would like to sell your bitcoin instead, please let me know and we can offer $5 above our sell price.

Regards,

igot Support

Thus, summary of my withdraw btc:

2015-06-04 07:25:59 +0700   16AnDHvbGN........NQFNFL9    34.52080000 BTC
Fee: 0.00050000 BTC   
Pending
2015-05-30 07:13:16 +0700   16AnDHvbGN........NQFNFL9    0.50000000 BTC
Fee: 0.00050000 BTC   
Cancelled
2015-05-25 13:51:04 +0700   16AnDHvbGN........NQFNFL9    34.52080000 BTC
Fee: 0.00050000 BTC   
Cancelled
2015-05-21 19:46:55 +0700   16AnDHvbGN........NQFNFL9     34.52080000 BTC
Fee: 0.00050000 BTC   
Cancelled

From 20015-05-21 to now, I still don't receive my bitcoin.

I email to daninel many times anh he does not solve anything for me.

Are they scam me? and How do I have to get a refund?

I will continue post to other forums and request additional assistance. Tks

https://i.imgur.com/h1CTHTe.png
https://i.imgur.com/ar7eQ0o.png
https://i.imgur.com/YTB4fO1.png
https://i.imgur.com/LqtxK5t.png

This is getting worst with them, please don't use their services now...There are so many users now complaining about their service. I hope you get paid fast.

Anyone in Australia help me? I want to sue them.

@WINNIE_POOL: You're not the only one with cash and BTC withdrawal issues. My cash withdrawals have been pending for over 30 days! Refer to this thread that has more complaints:
https://bitcointalk.org/index.php?topic=1065373.0

Here are the email addresses of igot staff. The founder is Rick Day:
Rick Day <rick@igot.com>, julia@igot.com, Daniel Palmer <dan@igot.com>, Amit@igot.com, Vignesh Raja <Vignesh@igot.com>

They also have a facebook page, but negative comments usually get purged after a while:
https://www.facebook.com/pages/igotcom/191028684435836?sk=timeline&ref=page_internal

Having same problem.

I decided to join them last Friday not knowing of their past issues, purchased BTC Saturday and requested withdrawal, since then I have been waiting.

Have spoken to Dan via email, reddit and twitter with promises to "look into it and get funds asap" , never happens.

Reddit URL: https://www.reddit.com/r/BitcoinMarkets/comments/3dxd4t/igot_withdrawal_delays/

Twitter @igotcom

Email - dan@igot.com

This service is a totally scam
Don't use it
Don't lose what is not yours.

I am! I managed to get my withdrawal. They now have a message on their site

"We expect most of the pending fiat withdrawals (non confirmed) to be processed by August 5th, 2015. Please email fwdraw@igot.com for any questions. Thank you."  ::)

Keep emailing dan@igot.com , lodge new support tickets every hour and post on their Facebook and Twitter, that's how I got my funds so quickly.

Reddit has a victim list here: https://www.reddit.com/r/BitcoinMarkets/comments/3e5i31/igot_withdrawal_delay_up_to_2_months_and_counting/