Bitcoin Forum

I am trying to recover my Blockchain.info account.

I have the identifier. I have the password. I have the mnemonic seed given to me when I originally made the account.

Problem is, I enabled API IP whitelisting to an address that I no longer have access to. I have attempted to use the recovery seed in Electrum (not compatible), Mycelium (not compatible), and Blockchain.info (just gives me the identifier and password that I already have, then tells me my IP address isn't permitted access, because of the IP whitelisting)

What is the point of having a mnemonic recovery seed if it's useless for anything other than recovering on THEIR website?

Can I use this recovery seed anywhere else to recover these coins?

What am I missing here? Anyone have any ideas?

Thanks.

I am not entirely sure, but I think there is nothing you can do other than contact support.
Since you enabled "IP restriction", there is no way to access your account without support removing that security.

Why would you use an IP restriction and why do you no longer have access to that IP?

Do you have a backup of your wallet?

What does blockchain.info suggest?

The mnemonic alone cannot be used to recover your private keys. Blockchain.info isn't a HD wallet, it generates a new key for each Bitcoin address whereas HD wallets like electrum derive a key from a seed for each address. So you need to regularly backup your wallet if you use blockchain.info

Use the "recover wallet" feature, support can disable IP whitelisting and they are usually pretty fast.

If you don't have a backup and support can't help you, you might be able to get a backup from your browsers cache.

You will just have to write to support and see how it goes from there, before they reset the IP restriction they will make sure that you're the original owner of the account, you will have to provide them reason as to why you're not able to operate your account from your original IP.

If you're still in control of the email address they send the 2fa email to or the phone they send the sms to and you know the password then they might remove the IP restriction and allow you to log in from another one. This is why you should always keep a backup of your keys, if you're able to access your account, make sure to do that right away when you log in.

The point of it is to recover your identifier and/or password if you forget them.


No.  It isn't a "recovery seed"  it is only a mnemonic for your identifier and password.  The identifier and password aren't useful anywhere else.


You are missing a backup of your wallet.  You really should have stored a backup copy of your wallet in case blockchain.info were to ever become inaccessible


Contact blockchain.info support.  Wait for them to find the time to respond to you.  Good luck.

the mnemonic is just an encoding of your password in https://blockchain.info

With the "Mnemonic Phrase", you could get back the wallet identifier and password in the following page.
https://blockchain.info/wallet/forgot-password