Bitcoin Forum

Hi, guys.

I deposited two times about 300 euros into my bitcurex account at few weeks ago, the reason i tried to use them is because their website clearly said:


I don't want to send my id to some random internet company, so i decided to use them. i thought it would be all good since i only deposit 300 euros and would only withdraw bitcoins.
Today i made bid orders and bought 1.xx bitcoins, when i tried to withdraw them i found out that i am blocked to withdraw bitcoin. When i tried to submit a ticket i saw a old message in my ticket system said:


I haven't seen this message until today because there is no notice at anywhere in the web page. i can only see it when i try to make a ticket.

So i reply that i dont want to send my id to some random exchangers like them, if they think i am trying to scam them with 300 euros, they are free go to the police of Poland or the police of France (where my bank located), but they should not block my bitcoin withdraw.

However i think they will try to turn me down anyway, What can i do? hire a lawyer is more expensive than 300 euros, can i accuse them for scam on the Poland police website?

http://z77i.imgup.net/16a31.png
http://l61i.imgup.net/26951.png

Thank you


UPDATED: 22/07/2017
After contacted their bank, Bitcurex finally refunded my money after such a long time, without asking for my ids anymore. Thanks to everyone who supported me.

Their reply:

This is the general approach. However, in our ToS there is a section were we state, that in case of any suspicions, we may ask user to verify his account. In your case it is because you've triggered our security protocol, especially depositing from one of the two listed countries(France and Germany they said) of higher fraud risk. And 300 euros, believe us or not, is more than enough in many fraud cases. We are not doing it to irritate you or because we are malicious. Please try to understand our point of view and believe us, we also want to unlock your withdrawals ASAP as we hate to lock it.



I am asking for refund money back to my bank account now .. waiting for reply ..

They refused to refund to me.

I will contact my bank and ask for their help to get the money from Bitcurex's poland bank.

will update soon.

Did they spell all that shit wrong in that quote you posted?  If so, did you not catch that?  That would set off very loud alarm bells with me.

It's a polish exchange. They probably don't even speak English, so I wouldn't think that's a big deal.

Disclosure: Have used them in the past, no issues here anyhow. Also, that is their correct email address kyc@digital-future.it

Yes, they are from poland. therefore i dont mind about their english.

I contacted my bank and their bank, still waiting for their actions.

well, you could just verify. I don't see why this is such a big deal honestly. If youw ant anonymoity, then you will need to accept that you will have problems with exchanges.

I have very well explained in my post why this happened, and how they did the "little trick" with their "general approach".

I already got in touch with one of the employer from their PKO BANK POLSKI SA, I will verify with and only with the bank if needed. I will keep you guys updated.

I am reporting scam to Poland Police at this moment.

Same with me.

I even sent them documents in order to verify but they were playing around with m. Sent them a copy of my id card, they replied they want to see my passport. Sent them a scan of my passport, they replied they do want photos, not scans. At this point I don't wanted to waste more time in this stupid game. But they insisted to proceed with verification in order to get back my money.

@bitcurexed: Do you have any news for us regarding your contacts to their bank and the police in Poland?

Hello, Yes. i contacted their bank and the Poland Cyber Police. Their bank is playing around with me asking me to go to the police first.

I haven't heard back from the police since then yet (for months).

However i think we need to push them harder. I will try again this week. wish you gl too.

Still working on this. Bitcurex scammer still haven't sent me back the money!

Just to let you all know i am still trying on this.

And you think after over 6 months he will refund or send you back the money?
Take it as expensive lost and never do any deal again if you not using escrow!

Your best bet in this case unfortunately is what you are already aware of..

Which goes something like this:

1. Obvious police report to local authorities (check)
2. File a small claims (based in your country varies) - here in the US its anything $1,000 or less (based on state)
3. During the time of all this, you figure out how to re-coupe the $300 - from A) Working more hours B) Try to flip something off ebay thats selling to equal $300

But eventually you`ll gain it back over time.

Hey guys thanks for your replies.


Well, i think the chance of getting my money back will be small by now.
i just keep trying so they might understand it is not always "so easy" to get around after scamming some "small amount of money". hope more people see this before use their service.



sure, i have done option 1 but may be the amount is too small for local police to care about. however i will report one more time to see if it works. i would like to do option 2 but reading polish website for how-to-steps information (Hard to find any English websites even there is one it will still be mixed up with Polish) is pain in the ass. as for 3, 300 euros gone is gone fortunately i don't need them for foods.  :-\

Stay away from scammer stay away from bitcurex.com!

bitcurexed, long story short: as we can see from your posts, your account raised doubts, so you were asked by Security Department to verify your identity - in accordance to AML and KYC regulations. You refused and started to raise FUD instead.

Suggestion that a Bitcoin Exchange company is craving for your 300 EUR is quite far fetched...

Best Regards

yah, "doubts" "Security Department AML KYC"

No worry. i will let everyone know how you scam people for money & their id information with your shady shit.

btw, i will keep filing reports to your bank & your local police every few months.

And yes you are that kind of scammer who scam people for 300 euros.

if you have suspicious just reject his deposit and kindly refund dont make this shity excuses

bitcurexed, in 99% of such situations - where someone makes doubtful moves and when asked, doesn't want to verify his identity - the reason is using fake personality. From our side it looks like you can't prove you are the person you say you are, and yes - we work under AML/KYC regulations and can't be ok with that.

You keep posting about not getting your 300 EUR, but you still refuse to answer, why you never even tried to prove we are wrong when questioning your identity.

So we ask you kindly again (10th time probably) to verify so we could close this dispute.

PS. You wrote that you are not willing to send any scans, why don't you accept our Skype verification?

Best Regards

Listen, I repeated like 5 times now: the reason i used your service at the first place is because your website said it very clearly that i don't need to send ids to you.
Apparently i am wrong and got scammed by you because you used "doubtful moves" shitty excuses as everyone agreed and asked me to send ids.

Btw, Where is this new "skype verification" comes from? does it come from a message you sent me today in your website? You have to know that i don't check your website everyday in the last 9 months ok?

And what the f*ck is "you can't prove you are the person you say you are", what the f*ck does it has anything to do with my REFUND request?
SEND THE MONEY BACK TO THE BANK ACCOUNT IT CAME FROM! I CONTACTED YOUR BANK, I CONTACTED MY BANK, I CONTACTED YOUR LOCAL CYBER POLICE, asked them if i am i. Sooner or later your bank / Police will contact you to refund the money you scammed from me because i won't stop trying to ask them until they help me. The only ones that i will send my ids to or to prove i am i with, would be your PKO BANK POLSKI SA BANK or your new bank MBANK S.A BRE BANK S.A or Poland police, because i don't trust you at all (honestly, you are just a shady scammer in my eyes now)

Still want to play the scammer game about "you are not you, you are doubtful, ids or your money is mine and i wont refund" after 9 months? Is there any other person filed complaints that I stole "his" money and sent it to you? You are even worse than paypal (PayPal expanding return window to six months).

So please stop asking for my ids or making other ridiculous requests, SEND THE MONEY BACK AKA REFUND JUST SIMPLE AS THIS (plus 9 months local bank interests if you feel sorry about having it for so long) or just do nothing like you always are til you are being contacted by regulatory authority.

Hey again

1: You never asked me for any thing about my name or surname since the last time i checked your website(at few days ago) and i can't remember if i ever gave it to you when i asked for refund around 10/2015. i guess i did and asked you to refund back to my France LCL Bank but you refused.

2: I don't have to repeat one more time that why i used your service at the first place. and your "TOS" "doubtful moves or whatever" to ask for my ids are just shitty excuses. you even changed your whole website instructions, now you asked users to give you their personal information before they can deposit which its good, better than what you did to me with these excuses.

3: As i already said, since the last time i checked your website, i haven't seen any thing about SKYPE verification. i don't know why you bring up this thing since what i want is you to refund the money back to my bank account (the one sent you the money, you know which bank & what my name is, if you don't then just ask your bank PKO BANK POLSKI SA to refund that transaction, i have contacted them like 10 times now) I can't see it has anything to do with "i am not really i/i can't prove i am i" here.

stop saying that i am not i. how is that possible?

why am i the only/first guy post the user-viewable only support ticket here?
why should anyone in their right mind to waste more than 9 months to get someone' 300 euros refunded back to his own, original, sources of bank account?
has anyone contacted you said his account got "stolen" by me because i would like to get his money refunded & have a laugh with it?

please just stop & refund.

appreciated