Bitcoin Forum

Hey guys

since yesterday Intersango seems "frozen" for me.

I can't cancel my order... well I can, but after it tells me that my order has been canceled, it just pops back up when I refresh the page

Also, the exchanged rates/amount hasn't changed since yesterday. That is very odd.

The graph also doesn't display.

Anybody else having these problems? I'm not sure if the problem is on my end or not... (tried it on 2 different PCs)

Hi Bro Yeah Im facing the same Fricki'n situation.....like a idiot i sent a load of coins this morning to sell,just come back home to find same order book and no movement....and yes the cancel wont work keeps refreshing...i submitted a ticket....no anouncements to say there down.....kinda sucks

hey thanks for responding. It's been driving me crazy... at least now I know the problem isn't on my end.

I hope this get resolved soon or else I will have to make a new deposit to a different trading place.

Well, how did it work out? I'm currently having the same problem and getting kinda frustrated over it.

Does anyone else have/had the same problem? How long you had to wait?

Intersango has been down for a few months now, they're saying that Metro froze all their bank accounts, still no idea what's going on with them or whether they might ever fix it

Any update on this? I've been trying to withdraw my BTC for ages now with no luck, getting desperate ???

( I know its my first post, and I only registered today but i've been reading this forum for over 2 years now and its the first time i've not been able to find the answer i need. So I registered especially  ;D)

I received a notice from them months ago stating they were closing down.

Anyone still using Intersango deserves to loose their money.

Order execution halted when it detected an unexpected condition.

Nothing was actually wrong the conditions checking is just extremely paranoid.

When the order execution program restarts it processes cancellation requests first, so any request to cancel is honored.

It appears up and transactions are still ocurring on the site, at least according to the sales ticker. Anyone get their issue resolved? Cant imagine that if someone could not acess their funds for 2 weeks and there was no support response, that they would just forget about it.

UK Transfers being unavailable has nothing to do with order execution.

The entire UK banking establishment is now fairly openly hostile to bitcoin.

They're closing peoples accounts who have only done a few hundred private transactions.

There are currently no pending bitcoin withdrawal requests.

If you have a problem open a support ticket.

??? who said anything about 2 weeks??

Gmajor posted on november 17th, no update from him since then, which was over 2 weeks ago.

The assumption being that gmajor is too lazy to update the thread as opposed to intersango still not working.

Thanks a helpful response. I have already done this you'll be unsurprised to know, but as of yet no repose. I'll update you if and when I hear something. There is nothing on the site to suggest they are closing or have any problems with BTC withdrawals. Such a shame as Intersango (and Britcoin before) were invaluable to us in the UK.

 ::) Also to the person who said I deserve to loose all my money..... Seriously ? Perhaps you would do well to remember that not everyone checks their accounts every day or reads every post on this forum. Problems like this not only effect me they damage the Bitcoin network as a whole a loss for everyone here (your deserving self included)  :-*

Yep

I have received a response from the support ticket, it simply said
"Script halted. I restarted it."

unfortunately still no movement on the BTC withdrawal.

also its worth quoting here that there system status reads as follows and so everything 'seems to be still working':


Bank/Payment service   Deposit Time*   Withdrawl Time*
BTC Transfers    6 confirms.    Instant.
UK Transfers    Unavailable. No ETA for availability.    Unavailable. No ETA for availability.
bzwbk (SEPA)   Transactions imported daily. Be sure to include "intersango bitcoins" for faster processing time.   Payments sent on business days. 2012-10-20: Delays from BZWBK changing their website.
bzwbk (PLN)   Transactions imported daily. Be sure to include "intersango bitcoins" for faster processing time.   Payments sent on business days.
* While we strive to follow this schedule, there are situations in which the time to process a transfer will be longer. We will attempt to update this page if such a situation arrises.

© Intersango LTD 2012

Hotwallet is empty.

Before refilling the hotwallet there are strict auditing rules.

It'll take some time to do that.

Thanks for the response,

I have now received some of my coins, and I understand your difficulties.  I know not everyone has kind words at the moment, but we desperately need your service in the UK, and I've never had any problems in my 2 years of Britcoin and Intersango service.

Patience

Best of luck sorting everything out.  8)

:edit: all coins now received, work must be going on behind the scenes cheers guys. ;D

I too have an issue with BTC withdraws. I tryied to withdraw BTC three days ago and the requests are still open. I filled a support ticket two days ago, but still no answer. Would be nice to have informations about that issue since its a lot of money and its MY money. Please someone from intersango post some informations about issues with btc withdraws (from 5th dec onward) or answer to support tickets regarding this issue!
Whats going on?

I too am having problems. It's taking much longer than normal to withdraw my btc. I have opened a support ticket and shall see if that helps.

All of the pending bitcoin withdrawal requests below 500 BTC were processed.

That's because we actually have three wallets, hot/warm/cold.

The simplified auditing procedure I used to refill the hot wallet only applies to the warm wallet.

I am working on the more extensive procedure for the cold storage wallet.

Phantomcircuit, is there anyone else besides you actively maintaining the exchange in operational state?
Everytime something like this happens, I start to thinking about stop recommending Intersango to newbs. Then you come on IRC or forum and solve some of the issues, so I can see someone from Intersango is actually still alive. I personaly bought BTC for all my remaining € balance and moved them to my local wallet some time ago.

Actually the issue has not been solved. I am still waiting for the bitcoins to be withdraw.

Please let me withdraw my bitcoins. It says on your website that withdrawals are instant when this is clearly not true. Please fix this. Thanks

I also read in another thread that MemoryDealers has some issues with Intersango too. I'm putting down Intersango from my web. I don't want to be Bruce Wagner II for recommending broken service.
I will miss you :(

Memory Dealers allegations are absolutely unconditionally false.

Their allegations are nothing more than lies and slander.

phantomcircuit this may or may not be the case. What I do know though is that your company has my bitcoins and you are not allowing me to withdraw them. You are not dealing with the problem or replying to my support tickets or my messages on here.
This is very worrying.

I would like my bitcoins please.

There has still not been a single response and I have not been able to withdraw my bitcoins.

There are currently no support tickets open about pending bitcoin transfers.

This has now been dealt with after 3 days. Now I am just waiting for a SEPA withdrawal to go through.

Glad you had it sorted in the end.

Website is down, waited 10 days for deposit to appear and no reply to tickets yet.

Not a nice way to end the year, an explanation would be nice please.