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Title: BitInstant - resolved Post by: JBurke99 on November 30, 2012, 11:22:01 PM I sent close to 2k to bitinstant for btc-e. They ran out of funds so all of my orders were execution failed. I contacted support yesterday multiple times, was told a business day. Its now been 24hrs, everyone else that I asked was receiving their orders fine. This is just unacceptable. The support barely responds, and now I have to wait because of their mistakes? Who can I contact to speed things up.
>:( resolved thank you Title: Re: BitInstant issues, slow customer service. Post by: imfed on November 30, 2012, 11:39:44 PM they have a separate support thread - where you can post as newbie member - here: https://bitcointalk.org/index.php?topic=128314.0
Title: Re: BitInstant issues, slow customer service. Post by: Yankee (BitInstant) on December 01, 2012, 11:03:24 AM I sent close to 2k to bitinstant for btc-e. They ran out of funds so all of my orders were execution failed. I contacted support yesterday multiple times, was told a business day. Its now been 24hrs, everyone else that I asked was receiving their orders fine. This is just unacceptable. The support barely responds, and now I have to wait because of their mistakes? Who can I contact to speed things up. >:( Hey, why not send me a PM on the forum and post in our support thread? Most of our staff is on flights back home, we were doing a show this weekend in China. Also, it would help if you posted your Order ID here, so we can process it. We'd be glad to help -Charlie Title: Re: BitInstant issues, slow customer service. Post by: JBurke99 on December 01, 2012, 02:15:48 PM Can you please PM me? When I send a message, I see nothing in the outbox so I am not sure if it reached you.
Title: Re: BitInstant issues, slow customer service. Post by: donkeybozo on December 01, 2012, 07:47:01 PM Bitinstant is a top notch site to use
Title: Re: BitInstant issues, slow customer service. Post by: Yankee (BitInstant) on December 01, 2012, 08:19:37 PM Can you please PM me? When I send a message, I see nothing in the outbox so I am not sure if it reached you. Processed your orders! Title: Re: BitInstant - resolved Post by: JBurke99 on December 01, 2012, 08:24:21 PM recieved thank you
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