Bitcoin Forum

I open two accounts with Xapo the other one was for my wife, and what happened is i received 3 bitcoins on mine for the first time and the second time i was expecting $40 when i checked i found out that my wallet address has been changed that means i have lost $40 and the worst is i'm expecting $520 to the very same address and there is nothing i can do to change that so i'm going to loose $520. The same thing happened to my wife's wallet, and this one is fanny because my wife expected five payments and she received three payments on that address and they saw that it's active and it receiving money and they changed it and gave her a new address so she lost the last two payments

have you talk with their customer client?
sounds bit strange… if they have "the private key" you don't lost anything...

I was just thinking this very thing. Be curious to see.

I have a proof of this i now have two account lucky i have a picture of the first one and that they do if you send bitcoin from Xapo wallet to Xapo wallet they dont show the address it came from they just use your name. I sent them a message and they have not replied, and i tried to look for their phone number i couldn't find it.

i can not stress this too much, but people should really forget about online wallet altogether, and use bitcoin in your device, if you feel uncomfortable about virus and stuff like that

simply buy a dedicated mini server for the bitcoin client, on which you run only that

I think you should move this thread to "Service Discussion". Pretty sure that's the right place this thread belongs to.

Im a xapo user and it never happened can you provide a ss for how this authentic and youre not just joking

I am trying to insect an image wish is a screen shot of the email i sent to the guy who sent me the first payment as it has the old wallet address and also the new wallet address that they gave me. but i'm failinghttp://

That is lot of money! I recommend coinmotion.com its service what u can trust. Another what i can recommend is F-secure. (both are Finnish) :)

I don't know how Xapo works, but keep in mind that most bitcoin custodians have deposit addresses. You don't have a wallet address or even a your address. Most wallets and custodians change the address after each use. Your experience could be completely normal. Does Xapo say the money is in your account?

this wrote on my address section. why ppls dont read anything?

I am using Xapo wallet for the past 1 year and I've never had these issues like you mentioned. They never change the wallet address else even I would have never received my payments to the same address. My address is the same and I have received each and every payment in my wallet. Yes, they do not share the wallet addresses from where payments have been received and hence if a user doesn't have a note, I never even get to know from where the payment is. Except that, the wallet is safe.



Ok so they do change the wallet address but still we receive the payments sent to our earlier addresses.

Hi Bithluma -- as several members of the community mentioned, we follow the security best practice of creating a new "receiving" (or "deposit") address for each transaction.  All previous addresses are still linked to your wallet.
In case you have any trouble, I will message you directly with contact information.
Best regards,
Ted from Xapo

Really strange to hear that about Xapo... but i don't think they are scam

Even after our wallet ID changed, our old ID will work as usual.. there will be no such problem.. it is common in most of the online wallets. it is due to security reasons...

this what support said: (Hi Joshua,
Thanks for reaching out, and I'm sorry that you think we have stolen your wallet! I can assure you that we have definitely not taken anything from you. Let me see if I can explain a little bit more about our services so that you can understand Xapo better! :)
In regards to the address change, Xapo has implemented a cool feature where users have multi-sig Wallet addresses, as well as rotating bitcoin addresses. You may notice that your Xapo Wallet address starts with a 3 - this means that your address has more security! Also, your address will change every time you use it to receive a bitcoin payment. Don't worry, though - if you receive any payments to any previously used Xapo bitcoin addresses, the payments will still be delivered into your account! We do this to ensure privacy for our users by not having every transaction you make be publicly visible with one bitcoin address blush. Additionally, I just checked your account and I can see you transaction history and you still have funds in your Xapo Main wallet! To find your Xapo Wallet address, simply click on the "Wallet" button on the top of the page and select which wallet you'd like to view. Then click on the "My Address" button and you will then see a popup screen displaying your wallet address blush.
As for your wife, would you mind sending me her email so I can look into her account and see if anything is missing?
Thanks again for the feedback, and I hope this cleared some things up for you and your wife!
Get back to me on the details of your wife's account so we can look into what is happening with her account!
Best,
Hillary
P.S. Take a peak at our support page! You'll be able to get to know Xapo and our services!)

But i did what she said but still can't find my old address.

i have used xapo for a year. They change your wallet address frequent but all old wallets still work. I have used the same wallet address for a year and ignore the rest. rest assure they are not cheating you. At the moment they are trying to make the wallet work better so we are not seeing certain aspects. (i know because i have helped with their  problems last month  with xapo not loading correctly). I believe xapo is a great wallet.

but why i can't find my old address. what i did now i created a new address after that i did what she said and i was able to see the one they created and the one i just created.

the fact is my old address with money is nowhere to be found.

this is the proof that Xapo is a Fraud, remember the $520 i was worried about it came through, i got it on the very same address that i can't find the very same address that i lost $40 from. after complains to support they some how sent the money through and the funny thing is i still can't see the old address and the money was not $520 but i received $ 510.

I believe they received the money on the old address and then sent me on my new address $510 and they kept $10 for them self. 

You seem to be very confused. Perhaps if you try to understand how things work, you won't freak out as much.

First time hear for something like this, I use xapo for months I never had any problems with sending and receiving coins. I like then cause they dont have transaction fee. I will suggest u to contact their support and u will solve your problem for sure. I would like u to inform us here what problem was there and how u solve it. Good luck.

Can anybody show me how to attach png files so that i will attach all the screen shots i have taken as a proof. the total amount i have lost is $90 for my wife plus $40 for me and that $10 that came short from $520 =$ 140 

So,    odolvlobo. You saying i should understand that i lost $140 and that how things works.

Sorry for the lost. But I used xapo also before.
I just quitted to it because of the long waited text message to open it.
But as long as i remember, before,they already have the
 auto changing wallet address like the coinbase doing now.
But even the address is changing... if I send to the old Address of mine in xapo
I still recieve the money. like any other online wallets. I suggest that
If you have the txid of the payment to your old address from the one who send you.
 You can show it to the support for proof. Maybe they can give it back to you.
Just try it.

I use Xapo from 3 years now, and i've never experienced any kind of trouble with deposit or payment.
I'm sure that if you contact the technical support providing evidence of what you are reporting, they are happy to figure out where the problem is...
In all case, as reported on the site, also if the address change, the old is always linked to your account so nothing should be loose on the web  ;)

I think you might be confused. Because, they're using shared wallet. Even the same thing happened  to me on coinbase wallet and i'm still receiving funds to my old addy. Better clarify with their customer support team.

I always use Xapo for certain smaller payments and only keep about $10 or $20 at a time on there. It's not my favourite service for a number of reasons however it is a very secure service unlike some of the other shitty Bitcoin wallets out there.

I understand your problem, the addresses are rotating with a new one occasionally and for you, money is being sent from one address to your old address. I can understand that this is would feel like a problem but, and this goes for every Xapo user, any address you create is your property. Therefore it is connected to your account so money should still flow to your account.

I believe it's still just a privacy issue. I did some research and found this on their website:

"Xapo uses dynamic and multi-signature wallet addresses to keep your bitcoins safe. Your address will change with each transaction received, but you'll still receive all payments sent to your previous addresses! For more information, please visit our FAQ."

If I understand what you're trying to say, that should hopefully help. In reality it sounds like you don't understand services such as Xapo and so I would recommend that you either switch or just use the Bitcoin client on your computer. As for now, I don't think Xapo has been proven to be a fraud.

Bithluma -- I am sending you a direct message so we can resolve the situation to your satisfaction. 
I'm sorry that your experience has been a stressful one but we will resolve it.
Best regards,
Ted from Xapo

Ted, respect for being that patient.

Bithluma, did you even try to look into your account to verify if the BTC is there? Sounds like you didn't. Also, you didn't provide a transaction ID, even though you were asked to do so multiple times.

Plus, I think the "missing" 10 bucks might come from price fluctuation.
Before you start ranting at a certain service, you should at least try to make sure that you really understand what you're using.

I'm a web developer by profession, and I can tell from experience that in most cases, the problem isn't the service itself, but it's sitting in front of the screen. And I bet my ass that it's the same case, here.

Xapo is legit, and I didn't have any problems with them. And, rest assured, neither do you.

If you lost $140, you should learn how you lost it it. If you can prove to me that Xapo stole $140 from you, I'll give you $140.

I don't think that xapo is scam because I'm using xapo last from 1year and its going very well and I have no issue.you should be contact xapo customer care and discuss him with all your proof..

Havent u seen this msg from TED.. i dont think so you will loose anything. just verify everything once more

Had fear after seing this post but i tried xapo with my 0.05 divided into 5 transactions just to try out if all the 5 will receive and luckily i guarantee everything went well.

Yes i'm new to bitcoins and i have sent everything they asked of me i even sent the proofs that was sent buy the the one who was paying me the bitcoins. Ted said:(Again I'm sorry you are having this issue and we will fix it.  I've spent most of the last hour on blockchain explorers researching transactions on the addresses you sent but I confess I still am not 100% certain of the flow of funds.

Joshua -- in your Xapo Wallet, on the bottom left-hand side, there is a link to "download to CSV".  this will generate a history of transactions in your Wallet, which will be emailed to you.

Could you please get the report and then share it with me?  This might be the most efficient path to a solution.

Thanks for your patience and thank you for being a Xapo customer.)

But the blockchain account he talks of is the new wallet i created after.

As new as i'm the fact is i lots $140 and i sent the proof to Ted.

First of all I would like to say : Never ever use online wallets that are holding your private keys. Bitcoins never work that way. You have to be the owner of your own wallet.

Now coming to the case, your wallet seems to be changing addresses because the previous address was already used for receiving transactions as you told. So your wallet freshly generated a new address for anonymity. But I think no need to worry and panic about it because all the addresses are generated automatically are all directly linked to a single extended public key block and all your balances will show up if you have send BTC to your correct address. Can you double check if you have entered a wrong address?

I have used it 1 or 2 times.. it takes days but it delivers though it's so bad since the price thing is not good with them..

I also believe Xapo has done mischievous things to get where they were.  For instance is been over a year I had been waiting for my xapo card I they said if I like and share them I would get my Xapo card first, I contacted them many times and still today I have no card.

If that guy works for Xapo, why the hell can't he look at the list of transactions in your Xapo account? He's asking you to download stuff from your Xapo account and send it to him? Are you sure you are talking with someone who actually works for Xapo?

yes i think xapo is a scam site because minmaum withdraw 0.01btc

Excuse me, but this is as much bullshit as your recent thread in the scam accusations forums, here.
Please, either provide valid proof for your claims or kindly refrain from posting things without any substance.

Now please go increase your post count elsewhere.

Uh, that might just be considered a fee for the miners plus their own service fee.

There is always going to be some withdraw fee to support a site lol.

But am i the one who never get fees deducted from my each widthraws? Because even theres a fee i always get my widthrwal amount exact.

Hi OP..
I used Xapo and still using it. and very satisfy with their service. I never faced any problem by sending and receiving money.. I think there is some misunderstanding with with you about xapo.. xapo changes bitcoin addresses after every transaction but the old addresses also still attached with the wallet. I am still using my first btc address to receive and send money.. I am not able to see my old address in my account becaouse of thier TOS. but this address still working.

I've personally used Xapo for transacting more than hundreds BTC (Arbitrage Purpose),
I think you misunderstood how bitcoin works, before you post your accusation, please at least understand how bitcoin works, and provide some valid proof,
such as the txid for the "$520" transaction, now we don't even know which transaction you're talking about.  ???

(Sigh)

The stupidity of some people.


Your bitcoin is still safe. You haven't said anything about anyone withdrawing from your account without your permission, just that your address has changed. Xapo, like coinbase, changes your address after every transaction.

I also have been using Xapo for a very long time.  I can confirm that they use new addresses after each transaction, that old adressess are still good, and that they don't charge a transaction fee.  I've never tried to withdraw anything under 0.001 BTC but I do know that that amount would be a reasonable minimum because Xapo pays all transaction fees.  It would be unreasonable for them to pay transaction fees for amounts less than that minimum.  Imagine the fees they'd pay for that same 0.001 BTC but broken down into 1 Million - 1 sat transactions.

What will happen if i widthraw less than the minimum? Because i used xapo to widthrew less than that amount which i had from the faucets that xapo is accepted.

I have taken out faucet amounts, nothing was charged to the transaction so it should be ok. But with these larger amounts that the thread is discussing is disturbing. But how can a company keep functioning if they don't have a service charge? There is no way any corporation can operate this way, maybe for a little while at the beginning. They are giving their services for free? No I don't think so. Somebody has too pay in the end.

Give us the proofs!

Stop talking about fiat currency. BTC Price might change a lot during 1-3 days!

First you have to know how much bitcoins someone send you and than check it in your xapo account transactions.

Did you checked this?

I have too.  That guy is full of shit, just shitposting.  The minimum, the last I knew, was 5000 sat.  And I never had to pay a fee to witdraw funds.

Works fine for me as i remember , haven't used in long

I learned that  xapo's existance from a faucet website back in 2013 or 2014. I never saw a big sturdy company gave ads to faucets. Even if they did,  that would make things look suspicious to me.

I don't know,  maybe they are a fine company,  but that move was amateurish and that's why i don't use them much.

XAPO is a SCAM!!!! I sent today to a previous address 4.9 btc, they never showed in my wallet even after 6 confirmations! Then I see, that my coins transfered to another address whithout my authorization! XAPO was compromised I think so. Coins went to an address I don't know! How could that be?

it is because you dont have controls of your wallet alone, 4.9 btc is a big lost but why did you trust these coins on xapo.

try to contact them if they can give you some good words.

Xapo=shady, I don't use it, if you want to use online wallet, blockchain.info is the best one.

many people use xapo because of their free transaction fees and most of faucets are in partner with xapo, so basically newbies who earn from faucets use's xapo.

Have you realy problems with XAPO jet? I have no problems with XABO, or Coinbase, I just have only little Money-transfers, but you can save your BTC on Blockchain, or on your Desktop (with Exodus) or on your own Home Wallet and USB Stick (see https://www.ledgerwallet.com/r/ef25)