Bitcoin Forum

Bitcoin => Bitcoin Technical Support => Topic started by: GreenLamp on December 21, 2012, 12:01:16 AM



Title: Blockchain Wallet - Error Decrypting Wallet?
Post by: GreenLamp on December 21, 2012, 12:01:16 AM
Getting this message: Error Decrypting Wallet. Please check your password is correct.

However my password is correct.  It has been stored in a password manager and never changed.  I've checked for trailing spaces and manually copied/pasted the password from the manager to the webpage.  Tried Chrome and Safari.

Any ideas how this could happen?





Title: Re: Blockchain Wallet - Error Decrypting Wallet?
Post by: Stephen Gornick on December 21, 2012, 06:42:09 AM
Getting this message: Error Decrypting Wallet. Please check your password is correct.

However my password is correct.  It has been stored in a password manager and never changed.  I've checked for trailing spaces and manually copied/pasted the password from the manager to the webpage.  Tried Chrome and Safari.

Any ideas how this could happen?

Is this the first time you've used the password from the password manager to decrypt the wallet?

Are you sure you are using the right wallet identifier?   Some people have two different ones.  If you had given your wallet an alias, try accessing it by alias.

Do you have any older backups of the wallet?  You can try using the "Import Wallet" feature to import an older wallet and see if your password works on the older wallet from the backup.


Title: Re: Blockchain Wallet - Error Decrypting Wallet?
Post by: zero3112 on December 25, 2012, 08:33:00 PM
Make sure your using the right wallet identifier.  If you don't the identifier for you account you can recover it here "https://blockchain.info/wallet/forgot-identifier".