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Title: [RESOLVED] Bitinstant support turnaround time? Post by: Dropkickdragout on February 07, 2013, 02:19:06 AM Hi all, I made a typo in my bit-instant transaction when entering my paypal email. I know the payment didn't go through because the email i accidently typed was unregistered on paypal/not in use anywhere. Anyway I contacted bitinstant support to ask them to cancel the pending transaction and resend the money to the correct email. Initially i heard back in under a minute. Seth contacted me right away to ask for more details...however once i sent the information things went silent. Now i know i'm being anxious and it's only been about an hour and a half, but i was hoping that someone could just inform me what the regular turnaround time for bitinstant support tickets is.
Thanks. I would also like to reiterate that this was MY mistake, not bitinstant's and I appreciate them working with me to resolve it. Title: Re: Bitinstant support turnaround time? Post by: DannyHamilton on February 07, 2013, 02:32:33 AM Hi all, I made a typo in my bit-instant transaction when entering my paypal email. I know the payment didn't go through because the email i accidently typed was unregistered on paypal/not in use anywhere. Anyway I contacted bitinstant support to ask them to cancel the pending transaction and resend the money to the correct email. Initially i heard back in under a minute. Seth contacted me right away to ask for more details...however once i sent the information things went silent. Now i know i'm being anxious and it's only been about an hour and a half, but i was hoping that someone could just inform me what the regular turnaround time for bitinstant support tickets is. Thanks. I would also like to reiterate that this was MY mistake, not bitinstant's and I appreciate them working with me to resolve it. You might want to try posting in the Official BitInstant Support Thread (https://bitcointalk.org/index.php?topic=128314.860): https://bitcointalk.org/index.php?topic=128314.860 You're likely to get a faster response that way. They are most active in that thread between 9am and 5pm Eastern U.S. Timezone, so you may not get a response until tomorrow morning. Title: Re: Bitinstant support turnaround time? Post by: Yankee (BitInstant) on February 07, 2013, 03:26:22 AM Hey,
No worries, send me your Order ID Thanks Charlie Title: Re: Bitinstant support turnaround time? Post by: Dropkickdragout on February 07, 2013, 10:54:26 PM charlie, thanks but i guess someone else t the company got around to my problem earlier today :)
this issue is resolved |