Bitcoin Forum

Economy => Service Discussion => Topic started by: Dropkickdragout on February 07, 2013, 02:19:06 AM



Title: [RESOLVED] Bitinstant support turnaround time?
Post by: Dropkickdragout on February 07, 2013, 02:19:06 AM
Hi all, I made a typo in my bit-instant transaction when entering my paypal email.  I know the payment didn't go through because the email i accidently typed was unregistered on paypal/not in use anywhere.  Anyway I contacted bitinstant support to ask them to cancel the pending transaction and resend the money to the correct email.  Initially i heard back in under a minute.  Seth contacted me right away to ask for more details...however once i sent the information things went silent.  Now i know i'm being anxious and it's only been about an hour and a half, but i was hoping that someone could just inform me what the regular turnaround time for bitinstant support tickets is.

Thanks.

I would also like to reiterate that this was MY mistake, not bitinstant's and I appreciate them working with me to resolve it.


Title: Re: Bitinstant support turnaround time?
Post by: DannyHamilton on February 07, 2013, 02:32:33 AM
Hi all, I made a typo in my bit-instant transaction when entering my paypal email.  I know the payment didn't go through because the email i accidently typed was unregistered on paypal/not in use anywhere.  Anyway I contacted bitinstant support to ask them to cancel the pending transaction and resend the money to the correct email.  Initially i heard back in under a minute.  Seth contacted me right away to ask for more details...however once i sent the information things went silent.  Now i know i'm being anxious and it's only been about an hour and a half, but i was hoping that someone could just inform me what the regular turnaround time for bitinstant support tickets is.

Thanks.

I would also like to reiterate that this was MY mistake, not bitinstant's and I appreciate them working with me to resolve it.

You might want to try posting in the Official BitInstant Support Thread (https://bitcointalk.org/index.php?topic=128314.860):

https://bitcointalk.org/index.php?topic=128314.860

You're likely to get a faster response that way.

They are most active in that thread between 9am and 5pm Eastern U.S. Timezone, so you may not get a response until tomorrow morning.


Title: Re: Bitinstant support turnaround time?
Post by: Yankee (BitInstant) on February 07, 2013, 03:26:22 AM
Hey,

No worries, send me your Order ID

Thanks

Charlie


Title: Re: Bitinstant support turnaround time?
Post by: Dropkickdragout on February 07, 2013, 10:54:26 PM
charlie, thanks but i guess someone else t the company got around to my problem earlier today :)

this issue is resolved