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Title: Please help! :( New bitcoin user who can't withdraw funds from MtGox account Post by: chemdog on February 23, 2013, 06:50:56 PM Hi, I'm a new member here.
I made an MtGox account yesterday and deposited 300 dollars through bitinstant and currently have 9.5 bitcoins laying in my mtgox wallet. however, it will not let me withdraw my funds to any bitcoin address because it says I am not verified. Whenever I try to withdraw funds to any bitcoin address it tells me, "Your account is currently pending review, please visit https://mtgox.com/forms/verification" What is this? My friend uses this site and never had to verify his account and is able to make withdrawals fine. What should I do? Should I wait it out? Contact MtGox? I really need to withdraw funds soon and I am really mad that I just invested 300 dollars worth of bitcoins that which I can't even use. Any help is appreciated, thank you. Title: Re: Please help! :( New bitcoin user who can't withdraw funds from MtGox account Post by: chemdog on February 23, 2013, 07:29:30 PM bump.
Title: Re: Please help! :( New bitcoin user who can't withdraw funds from MtGox account Post by: edd on February 23, 2013, 07:39:25 PM Quote from: Mt. Gox Terms of Service Mt. Gox will request identification information (such as an identity card, invoices, Government issued photographic identification, utility bill, residential certificate, signed certification of cohabitation, or similar, banking information) depending on the amounts deposited on the Accounts or the presence of suspicious activity which may indicate money-laundering or other illegal activity. Identification of the bank account from which funds are transferred to the Account may also be requested. In certain cases notarization of certain documents (including apostille) may be requested. Transactions may be frozen until the identity check has been considered satisfactory by Mt. Gox as required by applicable money laundering laws. Mt. Gox may request additional identification information at any time at the request of any competent authority or by application of any applicable law or regulation. If your friend registered his account long enough ago, he may not have had to verify. I don't believe this clause was implemented until last year. Title: Re: Please help! :( New bitcoin user who can't withdraw funds from MtGox account Post by: chemdog on February 23, 2013, 07:43:19 PM Quote from: Mt. Gox Terms of Service Mt. Gox will request identification information (such as an identity card, invoices, Government issued photographic identification, utility bill, residential certificate, signed certification of cohabitation, or similar, banking information) depending on the amounts deposited on the Accounts or the presence of suspicious activity which may indicate money-laundering or other illegal activity. Identification of the bank account from which funds are transferred to the Account may also be requested. In certain cases notarization of certain documents (including apostille) may be requested. Transactions may be frozen until the identity check has been considered satisfactory by Mt. Gox as required by applicable money laundering laws. Mt. Gox may request additional identification information at any time at the request of any competent authority or by application of any applicable law or regulation. If your friend registered his account long enough ago, he may not have had to verify. I don't believe this clause was implemented until last year. he registered like a week ago. Title: Re: Please help! :( New bitcoin user who can't withdraw funds from MtGox account Post by: edd on February 23, 2013, 07:51:58 PM If you don't think Mt. Gox's verification process should apply to you, you should contact them about it.
Title: Re: Please help! :( New bitcoin user who can't withdraw funds from MtGox account Post by: chemdog on February 23, 2013, 08:13:54 PM just sent a support request, when can I expect to receive a response? I also went to the live chat for help but haven't found a person to chat with.
Title: Re: Please help! :( New bitcoin user who can't withdraw funds from MtGox account Post by: chemdog on February 24, 2013, 12:43:47 AM Bump
Title: Re: Please help! :( New bitcoin user who can't withdraw funds from MtGox account Post by: Puppet on February 24, 2013, 12:45:33 AM AFAIK its sunday in Japan.
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