Bitcoin Forum

I have created online wallet on cryptonator.com and I lost my coins.
This site improves minimum incoming transactions without sending any info about changes to users.

What we can read on this site:

I have sent some coins to my online wallet created on this site (at 11.05.2016) and all was lost, but new limits was set at 12.05.2016.

https://www.cryptonator.com/hc/en-us/articles/203324122

If I lost small amounts of coins at begin of use, what will be when I or You collect more coins?
I think it's not worth the risk.

are you use their service as your bitcoin wallet, why not are you use blockchain or mycelium as your bitcoin wallet. keep your coin in exchanger is risky to lose your money.

Would you be able to provide a proof of your false statement, please?

Did you notice that we have reduced limits on that date https://twitter.com/cryptonatorcom/status/730386234661601281?

You obviously just didn't notice the minimum transaction policy, despite it is announced on our website (https://www.cryptonator.com/fees), Help Center (https://cryptonator.zendesk.com/hc/en-us/articles/203324122) and of course inside users' accounts. We believe, that your lack of attention does not give you rights posting false statements here or on any other public boards.

For everybody who wants to get the real picture, just visit our website, switch languages and read reviews in English, Spanish, French, German or Russian. We have over 130K users from all over the world.

When there's a scam accusation against someone, we don't want reviews, we want evidence. Since there's no evidence as of now though, I"ll give you the benefit of the doubt  ;D.

I agree, we'd love to see a proof of the above statement.

Exactly one year ago I tried to get my bitcoins out of my Cryptonator wallet and for the second time in a week they just vanished (I had tried to withdraw BTC a week earlier as well). Since then I have tried countless times to email support and contact Cryptonator on their Facebook page, but they never react. On their Facebook page you can find more examples of people who lost BTC to Cryptonator and consider them a scam.
Teamcryptonator, if you are reacting here you can now react to me and tell me how you will fix this. The missing bitcoins represent a large sum of money, so do the right thing and finally make my bitcoins available to me again.

1 year ago? Then why are you only posting this now? Especially if the "missing bitcoins represents a large sum"?
If you have previously created a thread about this, post the link here.
Also, please post your tx id's .
I'm interested to see if you there's actually any substance to this claims/accusations as I have recently created a cryptonator account. Post the proofs if you have any, please.

I had sort of given up but came across this thread. This is the first time I see Cryptonator reply to something like this.
Tx ID's are just "pending". There were two transactions: 1 BTC to 1ALM1rK5pUZwZC9qXbFKvmgPzDWrrpGwCE, and 2.61459229 BTC to 18atikGNCeuLtAk652TqHaHvQu1z43srcT.
This is the information I am able to get from the info on cryptonator.com. Let me know if I can provide anything else.

Well, personally, 3 + BTC certainly isn't something I can write off.
Anyway, thanks, I'm gonna look into the addresses in a bit, as well as send a link of this thread to support.

I also made a search before making an account there, all I saw was this thread, and seeing as there wasn't any proofs provided for the accusations, I went ahead and used their wallet and exchange.
Good thing it all went through and everything was fine.

But, I think I'm gonna hold off on any more transactions until this is all cleared up.
Hope to hear from them soon.

On their Facebook page there are people complaining about missing coins as well, for instance https://www.facebook.com/cryptonator/posts/525946344234384 (https://www.facebook.com/cryptonator/posts/525946344234384). Always the same experience: support just never responds.

And here is another thread with just about the same thing that happened to me: https://bitcointalk.org/index.php?topic=1686518.msg17096574 (https://bitcointalk.org/index.php?topic=1686518.msg17096574). "Months and months passed with my transaction still pending and no respond from support and me not being able to do anything about it . " Exactly the same experience.

Still no reply from teamcryptonator. I have sent them private messages as well, but they just ignore me.
The only thing I want is for them to roll back the transactions that were never added to the blockchain and are still pending.

teamcryptonator  (https://bitcointalk.org/index.php?action=profile;u=334380) has been active on the forum several times the last days. Still they haven't replied to this topic or the messages I sent them. Just as they never replied to any messages on their Facebook page where several people complained about the same thing I have experienced with them, or any of the dozens of messages to their support address.

They could probably still recitify the situation, but they choose to leave their customers in the cold.

If the transaction is still pending, does anyone know if it is possible to find out where the funds went? There is no blockchain transaction and I don't know what the address of the wallet was when I tried to withdraw my funds.

Hello and sorry for the delayed response as we do not monitor social media 24/7.

We have pinned an announcement on our Facebook page stating that all support enquiries should be addressed directly to our email. We do not provide support over the Facebook https://www.facebook.com/cryptonator/

It seems to be the same Zendesk support tickets issue (topic here https://bitcointalk.org/index.php?topic=1686518.0) which is already resolved. Thank you for posting the addresses, it helped us to identify you in our database. Pending transactions totaling 3.61459229 BTC have been cancelled and refunded back to your account. We have also added 0.10843776 BTC to your balance (+3% of the amount as an average 12M interest banking rate) for holding your money.

Please accept our apologize for this delay and the inconvenience caused.

The case has been resolved.

This has indeed been resolved. They have rectified the situation exactly as they posted above. I still don't understand why it had to take such a long time, but I am glad that it finally got resolved.

Oh my... I have some Zcash that disappeared. Reading all of the above, i'm a little worried.
I sent some ZEC to t1Vb2TbNmFhwyJUf5shSDHhLhCYbKAqA8fq and nothing is showing on the blockchain nor in my Cryptonator account.
Request #17215 open with their help center, no movement so far.
I'm hoping teamcryptonator or the helpdesk can help return these to my address in a decently short time  :-[

edit:
Funds have been returned to my account  :). Reason: "transaction stuck in the queue due to lots of tiny incoming transactions automatically included in it, which exceeded the maximum transaction size in bytes allowed by the Zcash network. When there are too many input transactions get included in an outgoing transaction, system gets 'Transaction too large' error and cannot automatically sign it". I'm thinking Zcash is a bit new and integration still requires some fine tuning.

Well, I did it again. I sent those Zcash to another address and it got stuck again  >:(. Request #17215 updated for them to unlock it again.

I'm glad it was resolved for you. At least the were willing and able to rectify this, even after such a long time.
But yes, it shouldn't take them 12 months to resolve this especially if there were support tickets already sent.

I also find it curious that they did not offer an explanation for the delay.(It was overlooked?)
(most likely, they were swamped that time you sent tickets and when you "gave up" they didn't pursue the matter.)

Still, kudos for resolving this. Glad it wasn't a scam.

---

Try sending a new ticket as well since they probably closed the previous one after it was resolved.
BTW. Twice in one day? Wew.

The ticket was reopened and they are working on it. They tried to resend the coins through Poloniex but it seems there are lots of transactions going on for Zcash today and Poloniex has some trouble getting transactions through as well. Cryptonator support had to contact Poloniex support to recover the funds  ;D

Edit: I eventually received the funds on the address I provided... and then jaxx was not showing the updated balance. I ended up having to run my own node using Xubuntu in a VM.

As for the topic, sh*t happens occasionally, but Cryptonator does seem fully legit and professional and their helpdesk answered timely and solved the issue.

Hello,

I recently opened an account on Cryptonator and I made a transaction today.
Transfer of about 146 dash
I did not received my money on my other dash wallet.

Could you give me the reason ?

Here is the history of my cryptonator account :
http://www.casimages.com/i/170114092750975561.png.html (http://www.casimages.com/i/170114092750975561.png.html)


History of my Cryptonator account :
14 january 2017 : 146.45 dash sent from Cryptonator to my wallet. I didn't received them
9 january 2017: 67.14 dash received on Cryptonator
5 november 2016: 77.25 dash received on Cryptonator

My destination dash address is : XvktvUoQv1oorgypvUt3vePJaYYL7UmBNQ
My cryptonator dash address is : XatdEhZTYsZZvBNiMkHg4T5RCmyvUP2pin

Dash explorer : https://explorer.dash.org/chain/Dash (https://explorer.dash.org/chain/Dash)


On the explorer I noticed some hidden withdrawal transaction on my account : 2016-11-07 and 2016-12-13:
These transactions do not appear on the Cryptonator account they seem hidden

c2758feeaf8223c2...   601329   2017-01-10 00:30:57   + 67.99439629 DASH   67.99439629 DASH
8d8b068c57eb5047...   586487   2016-12-13 22:37:50   - 77.2596028 DASH   0.0 DASH
4c500ad415eb1085...   566743   2016-11-07 22:39:34   - 1.1973894 DASH   77.2596028 DASH
f91d7a15793aa390...   565384   2016-11-05 11:21:18   + 77.2596028 DASH   78.4569922 DASH
98faa704031f079b...   565297   2016-11-05 07:39:24   + 1.1973894 DASH   1.1973894 DASH

THEY DO NOT APPEAR IN THE CRYPTONATOR HISTORY WHY ??? ?

--- UPDATE --- 15/01/2017

An update to be fair : I finally received my coins on my Dash Wallet

But the question remains : how come there were these two hidden transactions that do not appear on my cryptonator history ?

Does Cryptonator use my coins for another client ?

My cryptonator dash address doesn't belong to me ?

My coins are used in a pool and I only have cryptonator proof to certify I own these coins ? If the answer is yes cryptonator works like a classical bank, clients have virtual amount of money they own the coins. Personally I am on coins to escape traditional banks I do not trust.


ANSWER FROM SUPPORT :
Cryptonator support (Cryptonator)

Jan 14, ...

Hello

We found your transaction, it had stuck in the queue due to lots of tiny incoming transactions automatically included in it, which exceeded the maximum transaction size in bytes allowed by the Dash network. When there are too many input transactions get included in an outgoing transaction, system gets "Transaction too large" error and cannot automatically sign it.

The issue has been resolved by now and your payment has been completed.

Sorry for the delayed and the inconvenience caused.

 :-\ :-\

I had sent 1ETH to my cryptonator Ethereum wallet. The transaction is completed on Etherscan but it does not reflect in my cryptonator Ethereum wallet. Here is the TxHash:
0x7242a5fd81e6d86cbc8589e74568055beace9153c1c3d2396792630770b1a0b7

I submitted a request to Cryptonator support 2 days ago but have not got any response yet. I am working on Cryptonator for the first time and I am worried now that if it is a scam. I want to do more trading with Cryptonator as its UI looks really friendly.

My Cryptonator ETH wallet address is :
0xa0cebC3aE975b3a5524651B476Af42f908ab200c

It has been long since my ETHEREUM is not showing. Please resolve it as soon as possible

I've got the same problem with Ripple. Asked the helpdesk on 15 december (no answer yet). Asked them again in new request on 19 december. Still no answer and no XRP..  I also started a topic about it at this forum https://bitcointalk.org/index.php?topic=2628097.0 (https://bitcointalk.org/index.php?topic=2628097.0). I understand that it must be busy but waiting 1.5 week is not funny anymore...

26$ not credited to my account, support overloaded not responding since 2 days...

 i have problem receving dogecoin to cryptonator wallet .
this is my address  DJRy9MGoTDRUETJU9diB2StLNi2hiBNCFu

Hash   DJRy9MGoTDRUETJU9diB2StLNi2hiBNCFu
Balance   17,308.87166911 DOGE
Transactions received   8
Received   17,308.87166911 DOGE
Transactions sent   0
Sent   0.00000000 DOGE..
how can i resolve this problme??
i sent them an email, hope i will recev my  dogecoins.

Dear Cryptonator team!

Can you answer me? Is your wallet fully SCAM or NOT?

1.   You LOST me about 100$ from my wallet (30$ ETH, others from ZEC). Where is my earned money? Can you answer?

My username is asror.zk@gmail.com!

There are ETH and ZEC transactions sent to MY Cryptonator wallets:

https://www.etherchain.org/tx/920449678039661a29e4811477a33a614dc8d51d0212324646594cba3d8b3608

https://zcash.blockexplorer.com/tx/c82c69b7394b605765020aca9c24a85a1da87b9c65ca5112022327bec206ba9e

https://zcash.blockexplorer.com/tx/03a57dcebc231965abf1f6981dbdc4732adf8994bd8d526abbbf5a58957ee60f


All of them are has been fully confirmed by network and correspondent wallet/accounts shows required amount of money arrived (for example from etherchain.org shows:
https://www.etherchain.org/account/341eb39866e1c194df2997e4dc9a6caeaf79c42b

HOWEVER, your Web interface shows nothing arrived!

-----------------------------------------------------------

DEAR Cryptonator Team!

WHAT THE HELL ARE YOU DOING?

cryptonator is Fake ! i lose all my coin in cryptonator.com

There is no support for this online wallet

I enabled   2 step verification via google app authentication  to log in , on my account  ....

 but after  enabled it  from the site ,  i did not received the code on my Mobile  !!!!   Huh Huh Huh Huh Huh

so i can not log in now .. i do not have access to my coins

there is no support team for this online wallet els one robot can not do anything

 .. bcs i contat them many times i do not revived the code on my mobile please send verification code to my email or disable it manualy

no one reply me  , only i received a ticket no from their robot  said :

""
===========SUPPORT IS OVERLOADED WITH REQUESTS. FIRST RESPONSE TIME 48-72 HOURS=============

Hello

Thanks for reaching out!

Your request (79293) has been received and is being reviewed by our support staff. We strive to answer all e-mail support requests within one business day.

""""


But not happen anythings in future  ... no one reply 


every one leave this fake online wallet

cryptonator.com is fake and scam !

You will lose whole of your money one day !

hold your money in your personal wallet . 

cryptonator.com is fake and scam !

it's been 4 days that I'm waiting I think it's escrot he will contact me if he is good times   >:( >:( >:(

Date
31.12.2017 14:37 UTC+01:00

Transaction ID
D6C4764C02CAD986C603FC2DB3F08D48B3627E6999E4CF1DDBE27E08DE75D96E

Details
104943368

What happend which coin?

I'm missing 3 transactions in Cryptonator. I'll send them from Cryptonator to another Exchange. But they are still pending and not added to the blockchain. Also haven't received any TXID. So they are untraceable right now. What can I do? Support is not respondent at all. And I'm talking about 3,5 ETH.

I'm not happy with this..

hey guys.
i have slimier problem with  www.cryptonator.com !
my coin (ZEC) not show up in my wallet
1/4/2018
my payment from pool is not showing up.

https://zcashnetwork.info/address/t1QaJ4Wfx27EonzuoijifUr5za2cTueZcZ8

https://zcashnetwork.info/address/t1czvR6AbSXeRobwgw7yhZToqSBJf8ZDdDc

i have 0.00018651 ZEC balance in my wallet .

its not even pending or some thing!!!!!!


---------------------
sry for bad English

Same problem for me with 10.4 XMR and 135 BLK. Transaction is ok on the site but nothing arrive in my wallet. No answer from the support. Perhaps they are in vaccation and they will answer shortly... I hope  :-\

I keep you inform.

Same here,

Got dogecoin on dec 22nd, they are send but do not appear in my wallet.  on dogechain they are as followed:

https://dogechain.info/address/DBf5eSuKzMmyTympbaPCjinUberh8Gi1PS

they are received but not send to my wallet. Contacted support but no reply so far.

The I have ripple there as well. They are shown in my wallet but since several days the wallet is under maintenance. If I look up the wallet I found out they were send to another wallet address that created my wallet for 20 ripple. that was the only way to open a ripplewallet on cryptonator. see at
https://bithomp.com/explorer/

rJjFKMsczB1V8A35D9Cw64kcMEbmRrDWA2

so I received 175 and immediately they were send to the other wallet address. They do still show in my ripplewallet on cryptonator but I cannot do anything with them.

Maybe someone from cryptonator can help me out on this if they are looking here????? send you already emails about this but no reply there. I can understand there are a lot of emails these days, but going to be 3 weeks soon.

thank

IT WAS 10 DAYS !!!

My two transactions are also lost ! I opened 2 different tickets but no answer. These transactions are now first. I got more than 50 payments to my wallet but these two are not visible in my wallet. No Pending, lost.

Is there any suggestion ?

My Wallet is t1WCdU5yy6nxpGve2zran4ZDugKV6nv7kn1
and transactions are
86f0934297cc5e5ca5a83100637a3491383c251b9ea643d2f183b89de116294f -- Dec 28, 2017 9:21:45 AM --> 0.01981 ZEC
e0c2bd8717b09badd40440c668667d9ba4549ba81012c52bd194c1f7e1ccd9c7 -- Jan 8, 2018 11:50:04 AM --> 0.01037 ZEC

I keep you inform like i promise.

I have my XMR in my wallet after 3 days but not my BLK.

XRP wallet is still frozen on the site...

I also have a problem my ZCash 1.04742501 deposit is still not reflecting in cryptonator account from  2017-12-21 04:30:00
Txid: d4db27813ddf2236f5b8a303688e6fe27ef79bc0256eb01b854d40ee752bf972
I opened a support ticket - NO ANSWER

DO NOT USE CRYPTONATOR.COM

I also have problem with Cryptonator, I transfer my ZEC worth .31 from Binance last Dec. 31 but until now its not in my cryptonator wallet,...

https://zcashnetwork.info/address/t1RJXA5WZ9AVAtmS6To2zfewz9zRNnuMAio

they're not answering my support ticket..

I've been waiting over 2 weeks for my 750 DOGE coins to post to my cryptonator account. The wallet I sent them from shows they were received, and if you look at the block chain explorer, you can see that the status is "Not Redeemed".

To make matters worst, I attempted to move 80 XRP off the site to sell on an exchange before the price dropped, they have been stuck on "pending" and the price has now dropped by almost 50%.

There is absolutely no support from this site, and my coins are just stuck.

THIS IS THE WORST WALLET.

Hello,
I have sent some XRP from cryptonator but it has not received yet after 9 days.
This is information of this transaction. Also this transaction can not be found on XRP chart.
Date
10.01.2018 18:09 UTC+03:30
Transaction ID
FB8AD078B53B3D97D4230014FDE9A5B51C59891C529AFBE0BDDE9A5243E4741A
Ticket number: 91624

After 9 days support team has not answered to my email . It is a very awful support and my profit has been impacted by this attitude.  

BR

Hello,

Same situation here. I transferred some ZCash to my Cryponator wallet on the 2nd of january :

https://explorer.zcha.in/accounts/t1LvjfWtposPSyQQrfGXpZuGhbdimrjGhCW

As the amount didn't show up in my Cryptonator wallet, I submitted a help request on the 4th of January.

To date, the amount has not been credited on my Cryptonator account, and I had no reaction whatsoever from the help desk.

I am thus looking for alternative, more reliable wallets.

G.

I had the same problem. Thank God we only tested the online wallet at Cryptonator with a tiny amount of LiteCoin. Anyway 2 days later and it still hasn't arrived. I already left a negative review on TrustPilot for their site and noticed that 95% of the reviews and google searches about Cryptonator are negative. This site is definitely a scam, DO NOT USE IT!

Has anyone actually got a response from these scammers?

I would like to chime in here, i have been using them for a while, no isses, i send coins there and send them out no issues at all.
Has OP heard anything back yet? Im not moving coins out, im keeping them there, like i said, i have had zero issues.

I dont wanna be the asshole but are you sure you noobs didnt just fuck up ??
Like i said ZERO issues here...

Maybe we should make sure we are not random noobs before we flame a great company?
https://i.imgur.com/qmKz9ZI.png
https://i.imgur.com/qmKz9ZI.png

They're are a bunch of SCAMMERS, my 0.31 ZEC is gone, it's been 36 days since I transferred it from Binance, 3 times emailed the support but no answer even a simple Hi or Hello...

 :-\ :-\ :-\

My 2 step auth would not transfer to new phone, same number, cryptonator will not change account to sms message to allow access. Have sent tickets to support@cryptonator at least 50, and have contacted contact@cryptonator.com with no reply at all.

HEY ASSPIPE the site is a scam, chime in when asked

me too

I wait since 22.12.2018 on the credit of my deposit of 15000 DogeCoin.

These are visible in the blockchain, including my wallet DPSYHbNTtUivqGiSaQJLJ28ijRMpo1sm3G on Cryptonator.

>>> !!! But are not credited to my account at Cryptonator!!! <<<<

https://dogechain.info/address/DPSYHbNTtUivqGiSaQJLJ28ijRMpo1sm3G
https://dogechain.info/tx/accd1db63e80cd3eb043c57e84946ad2f2b1273c881145ea62f695ab28fa8b2f

request (76147)   25.12.2017
request (77867)   28.12.2017
request (79642)   30.12.2017
request (92433)   16.01.2018
request (103181) 10.02.2018

No answer to any of my support tickets, no help, no money back .. nothing nothing nothing ...

I had several different coins at Cryptonator. I thought it would be a good idea, to have different coins in one place.
Have exchanged some coins, received and sent ... that worked many times.

Because I do not get any help here, I have deducted all coins and can only warn everyone against this website.

DO NOT go to Cryptonator, you will NOT get help with any problems and will lose your money!

I have been waiting for more than 50 days for my money !!

Today I wait  70 days, no answer, no coins back ...

DO NOT go to Cryptonator, you will NOT get help with any problems and will lose your money!




This is my experience with Cryptonator! And I'll tell all that, over and over, until someone from Cryptonator answers.

I opened 5 support tickets and I did not get an answer. Not a single answer!

request (76147) 25.12.2017
request (77867) 28.12.2017
request (79642) 30.12.2017
request (92433) 16.01.2018
request (103181) 10.02.2018

Hello Cryptonator, I look into my wallet every day, my doge are not there. I look into my email inbox every day, no answer from Cryptonator.
I send PN here to the Cryptonator team ("teamcryptonator"), no answer.

I will continue ...

I have had a trouble ticket OPEN for over 3 months now with absolutely NO RESPONSE FROM CRYPTONATOR WHATSOEVER! Request #78519 It involves 7 or possibly more transactions that were never received into the wallet. All have been massively confirmed! See below specific transactions:

Transaction ID c58c600654a6e437b3c99e575e79f595e192c9fdd8fa7bd5e6e39ffcd4eb75e6
To wallet DKUQF5bygJukNtNVWk5QG4nLk8G5DfDo6J
Amount Transacted 6,343.82752094 DOGE

Transaction ID 5617502dc50405f21b9ef236ceeedf711afd7d5b51950749cfdd2d503c6f6819
To wallet DBf16wsoVe9dTvyH9xw1qriFqhHi6ekzvQ
Amount Transacted 160.885

Transaction ID ae1cb3601b54031ada60168cc08191c9b916020a449a892fe4d2e275caff28fd
To wallet DBf16wsoVe9dTvyH9xw1qriFqhHi6ekzvQ
Amount Transacted 140.815 DOGE

Transaction ID f2aeeee6a96dc6203fbdda8abebe9e2f4778c5d7fc36ac103385b80d166799d0
To wallet DBf16wsoVe9dTvyH9xw1qriFqhHi6ekzvQ
Amount Transacted 216.03 DOGE

Transaction ID 3785bb72ee7ba36f758d6333d6ae9e38a548b677c7d5ef137cb4c7991abac271
To wallet DBf16wsoVe9dTvyH9xw1qriFqhHi6ekzvQ
Amount Transacted 133.135 DOGE

Transaction ID 3c6ede40c87bdc64af7439fc8a3f7f3c532afe09d226625a040f636d7794f9f3
To wallet DBf16wsoVe9dTvyH9xw1qriFqhHi6ekzvQ
Amount Transacted 198.295 DOGE

Transaction ID c44646bfb3cdbdb4ceda016c5ee4079fb077382be63a0e69cd8845f4b17c71f1
To wallet DBf16wsoVe9dTvyH9xw1qriFqhHi6ekzvQ
Amount Transacted 215.23 DOGE

7,408.21752094 DOGE Total.
At the time the bulk amount was transacted, that amount was worth well over $100 USD. Now it's only worth less than $20 USD. So even if Cryptonator recovers the coins now, they have still cost me $80 USD!

This is absolutely NOT ACCEPTABLE and I will be going on my YouTube Channel about this very soon. By the way Cryptonator, you have received numerous referrals from me in the past... I expect a response of some kind at the very least!
 

teamcryptonator  (https://bitcointalk.org/index.php?action=profile;u=334380) please help and view my post here.

https://bitcointalk.org/index.php?topic=1470842.msg33998887#msg33998887

If you will help, I will post an update here to confirm!
Thank You!

Dear Cryptonator team!

Can you answer me? Is your wallet fully SCAM or NOT?

Probably You LOST me about 100$ from my wallet (ETH). Where is my earned money? Can you answer?

My username is asror.zk@gmail.com!

There are ETH transactions sent to MY Cryptonator wallets:

https://etherscan.io/tx/0x1979ff3ded8f70fdef9f9d91764adafed6e283f851a3f330babc9844dc52edd2


All of them are has been fully confirmed by network and correspondent wallet/accounts shows required amount of money arrived:

HOWEVER, your Web interface shows nothing arrived!

-----------------------------------------------------------

DEAR Cryptonator Team!

WTF ARE YOU DOING?