Bitcoin Forum

I've made many deposits and it showed money in my account instantly but now it's been an entire day and nothing! I can't find any live chat just these forums so please help.

Reference: 91217555

 Please help

Name of site/wallet?

Yes. remember bitcoin is not a company. If this is in reference to some kind of account other than the bitcoin client, you will have to let us know.  :)

What company did you buy your Bitcoins from?

Sorry guys I did cash deposit at Walmart from ZipZap to go through bitinstant and go from there to
My wallet at mt gox.
Never has this problem before

https://bitcointalk.org/index.php?topic=128314.0

bitinstant support thread. right here in the newbies board.

Hey aahzman I'm not a newbie alright I've done this ten times with no problem I'm fully aware of that forum, just disnt see a need to make an account here.. My order was was some correctly and I still don't have the cash in my wallet that I then then around to buy coins. Any real help would be lovely. Does this place have a live chat?

Wow.. Looks like they are having major issues...

try contacting them via email. Your like the 200th person to post this in the last cpl weeks. I too am waiting on a $500 refund. Heres some email contacts for ya. Best of luck..

Rachel <support@bitinstant.ladesk.com>;
Claire Roberts <claire.roberts@zipzapinc.com>;
Gareth Nelson <gareth@bitinstant.com>;
These are the only support members I could get to respond.

Yeah, I posted this (https://bitcointalk.org/index.php?topic=149826.0) until they can get their act together.

Best thing to do is email them, most of the time its instant but occasionally there can be delays.

Easy there, Sport. Just tryin' to help... no post count, posting bitinstant-related complaint in the newbie forum, the natural inference there would be "newbie". Nothin' personal, Chief.  

bitcointalk.org isn't bitinstant, so apart from emailing/calling bitinstant's support venues, or using the aforementioned forum that you were apparently aware of, what more help did you anticipate the  bitcoin community at large would be able to provide?

You need to contact bitinstant - this forum is not bitinstant - it's just a forum for people interested in bitcoin; we do not all work for bitinstant.
Contact bitinstant - they are the company you used.
We are just random people on the internet who can't help you, since we have nothing to do with bitinstant.
Ask bitinstant directly through their customer service - they'll help you get your methanphatimazaipehanitiapazone.

Give them time to respond to a support ticket. E-mail them and make sure you keep around your receipt to your zipzap deposit.

Ya, but they monitor that thread and probably are unaware of this one.  So if your problem is not yet resolved and you haven't done so already consider posting your inquiry there:

Official BitInstant Support Thread (Active Customer Support)
 - http://bitcointalk.org/index.php?topic=128314.0

I'm
So pissed off the mtgox account I told them
To send to was one number off!!!!!! :( :( is there anyway to fix this or did
Someone else get my money I feel retarded

This is not the first time a BitInstant customer has done this.  Unfortunately Mt. Gox account numbers don't have a checksum or some other method of preventing this.  Mt. Gox and BitInstant could easily implement some method to protect against this from happening in the future but that is not in place today.

Previously I've seen where BitInstant has contacted Mt. Gox and the funds were eventually recovered but I don't know how long that takes or the likelihood of that appeal ending up being successful (funds transferred to intended account).