Bitcoin Forum

A few months back I got my son an iPad for school. He asked me if he could download a game so I put my credit card info in the iPad ..... Can you see where this is leading :) My son is one who would rather beg forgiveness than ask for permission. He blew £170 in a day. I contacted Apple in a state of panic. They directed me to a website to log the story. i was contacted by Email and was asked for dates of when the downloads took place etc. Next day I got an email. The full amount had been paid back into my account.

Today, the ex missus phones me up in a flap. She bought my youngest son a game for easter but they downloaded the psp one by mistake. Wrong format. Her head is wrecked because his gift is ruined and he's in tears. I phone SONY and they said its a no refund policy bla bla. I asked to speak to the manager and got a call back.

The customer service standards of the people I spoke to at SONY was top notch. Very courteous and professional but they stood by their policy. They were completely sympathetic and knew it was a genuine oversight but they couldn't even let him redownload the correct format of the game. I think it stinks because it would be easy to deactivate games like they do with PC software after 30 days. And what's £20 to SONY I ask you?

Apple had the same policy but waived it as a goodwill gesture for a lot more money too.


Just thought I'd share the experiences

Good to see apple has a conscious and still manages to have more money in the bank than the US government.