Title: [RESOLVED] Bitinstant - 5 days later - no money. Post by: uhoh on March 27, 2013, 07:30:56 PM Let me start by saying I have been a customer of Bitinstant's for awhile and have used them quite often without (much) issue. I am regretfully posting this as I feel like it is the last corridor of action I can take besides just forgetting about the money, due to the awful support I've received recently.
I used Bitinstant on Saturday night to withdraw a $70 Gox coupon to PayPal. Had this been a larger amount, I would be livid right now. As it stands it's more about the principle of what's happened that I'm concerned about, and I hope others don't fall into the same trap. What's happened so far:
Thanks for listening. This whole thing comes down to 1 point I wish to make. Bitinstant's system SHOULD NOT be redeeming codes before they have first checked that the destination exchange is available. A simple change to make, which could save all these headaches. If they had checked the Virwox API, they would have seen it was down and could have rejected my order. This would have been 100 times less frustrating than having the money stuck indefinitely in their account whilst they deny knowledge of redeeming it. I know they are having problems with the influx of new users, but this level of support is absolutely atrocious and will scare away any new business they wish to acquire. As soon as the issue is resolved I will change the title as such. Order ID: ff267dfd-b258-450a-b5a3-f1cc1f8bc7fa UPDATE: 27/3 19:50pm Seth has referred my ticket to Charlie, Ticket now showing as LEVEL 2 FWD UPDATE: 27/3 20:00pm Personal reply from Charlie asking for the Gox code used. Title: Re: [RESOLVED] Bitinstant - 5 days later - no money. Post by: uhoh on March 28, 2013, 09:02:26 AM Resolved Satisfactorily 28/3 6am
Charlie sent $120 which is double the expected amount and apologised for the delay. Glad to also hear they've hired more support staff. Thanks. |