Bitcoin Forum

CASINO WEBSITE
I was in the middle of a session of blackjack when suddenly I get kicked off/booted off the site. I try re-logging several times with no luck. I proceed to start a chat session with a customer service rep. She asked me what my username for the account and I give it to her, she replies with telling me that their system does not recognize it. I then proceed to give her my email address, wallet info and previous transaction I had made. They responded with saying that they have no record of my username, email address or transaction I ever made. I end up giving them detail wallet info and blockchain info. They come back and tell me that my account was hacked, that my username and password were changed and my full balance had been withdrawn. They tell me that my account will be restored but they will be unable to restore my full balance.
PLEASE HELP!!!

What is the url of the website?

There are hundreds of gambling site in the bitcoin space. Some of these sites are scams so you have to be careful. There are quite a few trustable sites out there. If the balance is withdrawn you cannot reverse it because of the nature of bitcoin. Bitcoin is like cash, if you give it to someone it's gone. If someone robs you, your money is gone too. You could go to the police, but it's questionable if this is enough money to even bother.

If you got hacked, the important question is: how? Which computer system do you use? Was your password longer than 12 characters? Do you have anti-virus software?

How much bitcoin did you lose?

fortunejack.com

I had 3 BTC that were removed.

If the casino was compromised why should I be responsible? 

try to contact them through their main account https://bitcointalk.org/index.php?action=profile;u=303298
or post your problem at their primary thread https://bitcointalk.org/index.php?topic=774929.0
maybe they will solve your problem soon

That's some strong accusation you are making here to one of the most reputable casinos in this forum. They pay only through signature campaign for a month to their users about 10 BTC as far as I know. You can go to the Service board of this forum ,find their official signature thread and contact directly the OP there or you can go to the Gambling board find their ANN thread there and contact OP. I am sure you will have your problem solved when you talk directly with OP and fortunejack customer representative. I hope you resolve your situation as 3 BTC is no small amount.

What site you're talking about and why you not using forgot password for secure your account for a while at least your password has change. for me it's weird case and if that happened to me when i can't login for two time, i would use forget password.

I hope you open a right thread with all the info that happened and what your protection was
Have you had 2FA active, was your system updated, how complex was your password and was it unique just for that sire?

Also proff of your transfer to them

if the casino was really compromised and it was really their fault then they must repay you in full, good luck proving that.

but first you should see if it wasn't your own fault for example by using a simple 123 password or even a strong password but using the same password on another site(s) too. also check to see if you email was not compromised and also check for keyloggers.

also as my above comment asks, did you have 2FA?

if you made sure about the above things then open up a scam accusation in the appropriate board but no before.

I'm really sorry for your big loss.

It is very important that you run some serious diagnostics on your pc to see if you have any malware on it. Download a good scanner like Kaspersky or Bitdefender and use their free trial to check your system. In addition, using a second opinion scanner like hitman pro (alert) will also help you find any hidden malware and prevent you from contracting them in real time.

If those scans turn up clean, than you may think about throwing accusations towards the casino, but not before you think about the password you used:

Have you used it on other websites? If so, they may have been compromised and your password may have been up for grabs.
Did you enable 2fa? It is one of the easiest ways to protect your account. Always set it up when the service provides the option.

As he mentioned above he was referring to fortunejack website which is  somewhat unbelievable to happen such thing that account was being simply claimed to be hacked and wasnt recognize by the website. Its quite confusing  hence fortunejack is a reputable  gambling site . For OP just contact their   Support and give them all the details.

You need to provide some proof if you are going to report something because if you don't have any proof to provide then they will going to ignore you probably try to contact the admistrator of that website and tell him more about your problem they can proceed and give the information you will need.

You should ask in their topic, dude. We can't help here, and did you see the withdrawal history? If yes, you were compromised. Good luck.

I tried now to change my username and such option does not exist.

he said in his first post that he had already contacted their support through a ticket and they did not help him.

so i think unless he can provide more information about the said hack and if it was the casino's fault or not we can not say anything about it and this topic will not solve his problem either.

Can you confirm you are referring to https://fortunejack.com/ ? Was it on https?
How did you contact Fortunejack support rep?
Do you have any record of the conversation?
Can you post the deposit txid?

Some things don't look right:
I am not aware of any such option either.

They claimed they have no record of the transaction you have made?

They just told you your account was hacked?


If anything was compromised, it would very probably on your end.

In my own opinion, I think he really needs to do more rather than mere name calling as fortune jack because this is a reputable site even on this forum and accusation like this should not be taken with levity. So I CHALLENGED op to come up with evidences of transactions and even chats with the support to actually verify the authenticity of this claim...

Sorry guys I am newbie when comes to this stuff. What type of proof would I need to provide? I have screen shots of My transaction history with fortuneJack, screen shots of the blockchain transaction and wallet transaction. Would this help?

I have also tried contacting support@fortunejack.com but they have completely ignored me

This is really strange... When you send the e-mail? Maybe they just don't read it yet...
Did you tried to contact fortunejack here on forum?

Yes, I have. With no answer

You've stated before that you've managed to talk to them? Can you post your previous conversation with their support? Have you tried contacting them in their livechat again? They haven't responded at all after the initial reply from support?

Seems like they're aware of your problem. They quoted you on their main thread:

Please be aware of this, and you're titled. because all of that is no caused by the fortune jack's fault and maybe you need to realize about yourself and checking if your PC is infected by a virus or not because the is will have possibilities for stealing your account data. and like the quote from fortune jack's neochiny's mentioned. that's right caused by your amount is already stealing by someone and fortune hack is not having a responsibility for restoring your amount because that is not a fortune jack's fault, maybe will better trying for checking all of your device or remembering if you every giving your data for someone.

This is what they responded with:

Hello,

We have been informed that you had an issue with account access. The email in our system is different from the one you are providing. The request on change of the email () was sent to technical team however before its confirmation the email was already changed to the one you are writing to us now (). Please let me inform you that if the withdrawal was made from your account it is totally your responsibility, because the details of your account are known just to you. The last withdrawal  of 3.11011587 BTC  from wallet ID  was made on 2016-09-11 10:46:19  to wallet ID from IP-85.

Based on the information that we have, we are not able to prove that the withdrawal was not made by the owner of the account. This is the reason why we do not make a refund in similar cases. If any questions arise, please do not hesitate to reach us back

looks like you were logged in to any sites which is malware will try to capture details and also some suspicions sites which will collect information and they will use it to hack it to steal the money , always we need to keep changing passwords ,wallet address etc frequently because now a days scam and hackers are more.

If it's real and you really lost your money, well, that's sad.
What's your next move? Do you will talk to the police or something like that? Keep us uptodate, so other people can use your case as a reference in the future.
And well, try to use some antivirus on your computer because if they stolen your password from fortunejack, they can stolen more things.

What does this mean exactly? Is their system showing the withdrawal was made from the same IP as yours? How about the wallet address? You don't have 2fa? Sorry, I can't really help. Maybe you could ask for advice from the Trusted members/staff/mods, send them a pm. I don't know.
 

Is that support email verbatim? The English is questionable in a few places. This smells of a phishing site or a man in the middle type of attack. And what's their definition of an account hack?

I think you should contact them telling what was happened try to explain everything they might can help you as 3 BTC is lots of money I hope you'll sort this out good luck.

FortuneJack.com has stated to me the following:

"Thank you for contacting FortuneJack's support service, it is impossible to change username at FortuneJack."

I challenge Fortunejack.com to explain to me how my username/password were changed?!?!?

You should include information about where the funds went to ie this transaction https://blockchain.info/tx/c5da545bb7c519f31c720df62f58ce570f8d74d39b0d4c59ea93b56370fc5083 BTC 3.11011587 ( $ 1,934.49 ) went from the Wallet FortuneJack.com https://www.walletexplorer.com/wallet/FortuneJack.com/addresses to 1A3DcFPYvqc3WxS1mKfNbPNWqvtEXhEJgZ which was then the same day posted in the scam accusation against Tittiez here https://bitcointalk.org/index.php?topic=1614103.msg16229817#msg16229817 and originally here https://bitcointalk.org/index.php?topic=1596878.msg16214716#msg16214716

http://archive.is/UKVy4#selection-5663.0-5682.11


The timing is interesting as the withdrawal from FortuneJack precedes the loan request by nearly three / four hours (depending on daylight savings factors)

The funds get forwarded a handful of times until the main bulk land in the wallet 14nfo55ZiRzSgGU5B3KWP5uYBEmokEmEm8 which is the Wallet Address francisdean https://bitcointalk.org/index.php?action=profile;u=401290 uses to scam bitcoin revo a little over 24 hours ago francisdean: scammed me of $20 bitcoin https://bitcointalk.org/index.php?topic=1620695.0

Just in the last few hours the Wallet Address 14nfo55ZiRzSgGU5B3KWP5uYBEmokEmEm8 has been the recipient of funds taken from the user UstaUser https://bitcointalk.org/index.php?action=profile;u=900554 in the discussion here: https://bitcointalk.org/index.php?topic=774929.msg16300617#msg16300617 who like yourself has registered here on the BitCoin Talk dot org forum wholly and solely to report their funds have been taken from a Fortune Jack account.

So it looks certain that Tittiez u=51152 is an Alt of francisdean u=401290 with Wallet Addresses

*edit* francisdean 's account was hacked and now recovered, so it was while hacked that the scam of bitcoin revo occurred...


Which is all well and good, but how did you know *exactly* how much funds had been withdrawn if you were locked out of your account?  

After proving to them that my account was hacked FJ restored my account. I was then able to look at my transaction history to see the amount that was withdrawn

This is very concerning. Sent you a PM. (sent on 01:46:51 PM September 20.  Reply if you did not get it)