Bitcoin Forum

Hello.
Today i won 1.75BTC from free spin's.
I ask support, they say max win from free spins is 0.1BTC(it is ok for me).
When i try to make withdraw, support send me message that i break bonus terms(max bet 0.025)
But it is not true. My max bet according wagering was 0.019BTC. After wagering i make few 0.03btc bet's. After this they decline my withdraw and take all balance.
Proof's: https://i.gyazo.com/22474de090f51d9df4d42e6404efca5c.png
https://i.gyazo.com/8a2b324938d6870ef1d28bebdd7c28c9.png Wagered done at 12:49
https://i.gyazo.com/4e3a2cee16825f93e5e5ef3518a9475a.png Bets after wagering
https://i.gyazo.com/15c38c50b3683bdae9fed17b8a25e5e8.png In history i cant see even one 0.025BTC bet(during wagering).
This is first time when i winning from freespin's.
Now i feel really bad with this site. I lost more than 2btc(from own deposits) there and now they treat me like this..

 

This OP got 5 btc fund, you can PM him about the strategy to ask refund. BitStarz refusing to pay my 5 btc   https://bitcointalk.org/index.php?topic=1619815.0

Bitstarz Removes 3.45 Btc Balance According to Breaking Bonus Terms    https://bitcointalk.org/index.php?topic=1454521.0

Caution: Bitstarz Casino!   https://bitcointalk.org/index.php?topic=1283697.0

Delayed withdrawal    https://bitcointalk.org/index.php?topic=1616958.0

Thank's but i know i can't do nothing and they will never pay me. I just feel bad becouse i waste money and time on this scummy site.
They make everything to not pay.  Beware guys dont play even freespins on this sites.

you still can doing something, give negative trust to their main account https://bitcointalk.org/index.php?action=trust;u=307265 for warning another people when they want playing in their site, add valid reference too.

They went totally rogue  :),sadly they used to be my favorite.

To understand this better, are you saying that none of your bets before completing the wagering requirement of 1.352BTC were above 0.025 ???

Hi TATAR,

We are very sorry to hear that you had a bad experience at BitStarz. While wagering a bonus the largest bet allowed is indeed 25 mBTC, this means while you are wagering the amount won from the spins as well.

After reviewing your game history it looks like you had a few bets that were higher than 25 mBTC, but we have decided to make an exception and added the 0.1 BTC back to your account now.

Feel free to contact us if you have any further questions about or site or our promotions.
/BitStarz

Thank's for answer.
Can i withdraw this money without problem ?

Ok i got my withdraw. Thx bitstarz.

Anytime!

I have sent an email to you with a screenshot for the spins, but as there was only a few we made an exception for you. Just remember the max bet of 25 mBTC in the future.

Of course, you can withdraw straight away and we will cash you out within 10 minutes as usual!

/BitStarz

Why don't you just AUTOMATICALLY prevent players to break bonus rules?  ::)

I guess few lines of proper code could do the trick.

Otherwise it just seems like you are trying to bollect excuses not to pay bonus winners.

Don't you think it appears this way?

Maybe i make some mistakes but i really dont saw that bet's in my history. Next time i will be more careful.
Thx for your support. Cheer's !

That's their plan... they have been doing it since I discovered them. They used the same rule to confiscate 20 BTC of my winnings without rectifying the situation in any way.. They have done the same for many other users who win at their casino...

20 BTC. WTF, you should make a scam accusation too, do it immediately sir.  >:(