Bitcoin Forum

Bitcoin => Bitcoin Technical Support => Topic started by: zarl on April 04, 2013, 03:19:52 PM



Title: cant login to mtgox
Post by: zarl on April 04, 2013, 03:19:52 PM
Hi

This morning i not can login to mtgox with my password ;(
Then i try reset password, but new password also not work
Then my ip was blocked for 24hours
Tryed both passwords from other computer, still no login

Did anyone try this before ?
I really hope my btc are still there waiting for me


Title: Re: cant login to mtgox
Post by: Newar on April 04, 2013, 06:04:42 PM
Works for me. Have you tried emailing support@mtgox.com ?


Title: Re: cant login to mtgox
Post by: zarl on April 04, 2013, 08:10:05 PM
Yes i emailed them
They write back they unbanned my account, and all should be ok again
But its not ;( still not can log in with my passwords, old or new after password reset
I feel like shit .. because alot of money on the account.. i not can sleep normal


Title: Re: cant login to mtgox
Post by: eric7 on April 05, 2013, 03:24:54 PM
You need to contact them again. There's nothing anybody can do except them if you've lost the password or are unable to login for whatever reason.


Title: Re: cant login to mtgox
Post by: zarl on April 05, 2013, 04:41:00 PM
They fix it .. All is ok again :)