Bitcoin Forum

I just wanted to warn people not to use Crypto Capital (cryptocapital.co). A lot of bitcoin exchanges use them as one of their payment processors (you can see all the names on the Crypto capital website). I am a member of one of the bigger bitcoin exchanges who use them and I had several swift payments made from my account to my bank account, using Crypto Capital swift transfer. They all went well, until the latest one. I withdrew a five figure sum - that was a month ago, and I am still waiting for payment. First they said it was delayed because their bank asked about the payment, then they said it was definitely sent on November 3. Then it did not arrive and they have been delaying ever since. Of course I am dealing with the support for the exchange. The latest thing from Crypto Capital was that they had had a delay on all payments and now they had all been sent. I waited, not arrived. The exchange support copy and pasted the reply to me. It was pigeon-english vague nonsense. The exchange has been asking for a trace on my funds and the 'swift message' because my receiving bank says if they get that they can do a trace from their end too. All Crypto Capital have done is delayed and delayed, not done a trace, not answered the exchange support's questions. It really is very fishy and now begins to feel like a scam or a warning that all is not well with this company. The reason I post this is to warn any of you not to choose Crypto Capital (panama based company) when withdrawing funds from any of the bitcoin exchanges. I have had a month of stress and it is not resolved yet. The reason I am not mentioning the exchange's name is because it is ongoing and they are still chasing Crypto Capital every day in a bid to try to recover my five-figure sum. Trust me, you will know them.

Thanks for the information you gave to us mate and sorry also for your lose. I've heard also about this site here in this forum in this link https://bitcointalk.org/index.php?topic=1343626.0 its late on january. And this site is not really familiar to me since I enter in this community.
I hope this will serve as a lesson to those who want to use a third parties, just be sure that this site/s are well trusted enough and double check if you searched in google the reviews about this sites.

Thank you. I have posted a link to this thread from that one. As for the money, I guess I will look to the exchange itself to recoup my losses as Crypto capital are currently ignoring this issue and the exchange chose to use this rogue firm.

Thank you for alerting us and i am sorry for your loss of money

So many scam websites and services are appearing each day. You can be never careful enough.
But scaming people like this is so mean. We are all looking forward to new, improved, easy and convenient services but sometimes we just forget about the due dilligence and then the bad things happen.

Thank you for your feedback. The exchange I use is Kraken. Crypto Capital Corp is one of their payment options, I think probably a less used one than many. Kraken appear to have many such firms according to jurisdiction and currency, to help facilitate the withdrawals. That is understandable. I know Kraken have their own personal bank to do payments too, though they are not ideal for every scenario. However if you have the choice I would stick with Kraken rather than any third-party processor they offer. Nothing is risk free though. Hopefully I will get my money and Crypto Capital prove simply incompetent rather than criminal.

Actually 5 figure amount is really big amount and as registered company crypto capital can't just ignore your withdrawal, and also kraken is registered and trusted platform so for the sake of their reputation kraken will also force cryptocapital to process your payment. I hope you will get your payment and will not loss your hard earned money.

Update: After posting here and on another forum, and using twitter, I got a result today. Probably not a coincidence. Kraken support stated that Crypto Capital confirmed the payment had never even been sent. Conclusion: Crypto Capital are definitely having some major problems operating their service, so seriously avoid them. Anyway Kraken managed to get the 'payment' cancelled and put the 12,000 euro funds back into my Kraken account. Kraken not to blame, though I had to get fairly persuasive and public to get this resolved. Crypto Capital really have been telling pork pies - do not touch them, it is too stressful! Thank you guys for your feedback.

I am sorry for your lost, and thanks for warning everyone. Can you make topic in scam accusation board here https://bitcointalk.org/index.php?board=83.0 too, so more people can be aware of this scam?

Can you read the entire thread before you post next time? The post above yours clearly states that this issue has been resolved to OP's satisfaction, there is no need for a Scam Accusation thread now.

That said - it looks like Crypto Capital are having some "financial problems". Probably wise to avoid using them.

Glad to see Kraken sorted this for you OP. Amazing what a bit of noise on a forum and some social media platforms can achieve ;)

I can, and I did, isn't that strange to you that they resolved it in only 1 day after pushing them on forums and twitter, and OP waited for over month? Also OP said that kraken support stated that payment has never been sent, but they cancelled payment and put back money in kraken account? Crypto capital said they sent money, than kraken said they didn't?

They are definitely deserve this scam alert and many more.
Tried calling them after 3 weeks of no funds in my bank.
No one is answering.
The automatic answering machine says leave a message but you can't because their inbox is full so the call simply gets hanged up.
Probably full of other victims messages.
No response to support emails and there is only1 phone number.

These guys ripped me off thanks to CEX.IO that got me connected to them in the first place.

What have I done?

SCAM SCAM SCAM SCAM SCAM

Google brought me here after CEX.io introduced me to CryptoCapital.
Glad I decided to do some research.
Thanks everyone.

I’m currently fighting the same battle. Made a withdrawal almost 3 weeks ago and have yet to receive my funds. I have called multiple times and every time they say everything is ok and funds will be there tomorrow but never show. I had previous success with them but not this time. Beware of using them as you may never see your money back. I have also contacted the crypto currency site that I originated the funds with to alert them of the issue since they advertise them on their site. Hopefully they will do the right thing and complete the transfer.

Update - finally received my funds after multiple calls/emails. crypto capital fulfilled   

hai can you suggest which one is the best bitcoin antminer s9 or spoodlies tech products for long time

I am having a different issue, I wired them money and although the correct amount is shown in their system under the Narrative, the amount they credited me was about 10% lower.  Then they charged me the fee I was expecting on top of that.  Received a single email response that just told me to check transaction history and then no response in the last 3 days :(

I see a lot of problems with this company. I think they are still new in startup phase so there are few issues. They should commnicate with clients or post updates if there is something to warn clients and calm them down. This is all about money and we are in high stress when something does not play well with our hard earned on crypto cash.

It looks like I may be going through something similar. The CEX.IO fiat withdrawal to Crypto Capital went fine and I proceeded with trying to further withdraw to my bank account. The Crypto Capital web page form for providing the bank details required IBAN and has room only for one SWIFT code. IBAN is not used by Canadian banks and there is no value I can provide, so the form rejects everything I try. Then, for the USD transfer, an intermediary bank SWIFT is needed and there is no room on the form for it.

So far, I have attempted many phone calls and sent all the details to Support. Nobody picks up the phone and the mailbox is full, no Support reaction. I have also tried to get CEX.IO to do something about it, since I assume they vouch for Crypto Capital and had done their due diligence before recommending them to their customers for funding operations.

Has any of you experienced the same and how can this be solved, please?

My question is the following:
Are the only one that can provide this service?

There must be another company that works with exchanges and they have ways to send and receive fiat currencies.

Anyone know?

 ;D ;D ;D ;D ;D ;D

Would be good if a company like payeer.com would offer a similar service and partner with exchanges.

CryptoCapital is not bank.You are sending money to CryptoCapital offshore account same way like exchanges are sending money there to purchase tether from Bitfinex
It has been discovered by paradise paper journalist,newyorkpost and bloomberg wrote articles about it
https://medium.com/@untetheredbtc/how-the-tether-usdt-distribution-system-works-84a5c673bec0
https://www.nytimes.com/2017/11/21/technology/bitcoin-bitfinex-tether.html
https://www.bloomberg.com/news/articles/2017-12-05/mystery-shrouds-tether-and-its-links-to-biggest-bitcoin-exchange

Yes, I have been experiencing the same!!! it's been 23 business days since I placed withdrawal from Crypto Capital to my U. S. bank account...
Is that scam or they just hide problems ignoring us.? or just buying time ?? 

Hi!  I have a similar problem, I have £16k waiting in a pending transaction 'waiting for authorization' to be sent from my CryptoCapital account to my bank account in the UK.
Have you had your queries answered or resolved?
We can join forces to see if we can press them a little harder maybe?

I think CryptoCapital is under resourced in terms of customer service.  This maybe the real issue, but I think they need to tell us.

Has the money actually left your CryptoCapital account?

-Sid-

Hi! I'm also have the same problems with you. I have USD 23K in pending transaction waiting for authorization. This thread makes me feel so scared  :(

[/quote]

Hi! I'm also have the same problems with you. I have USD 23K in pending transaction waiting for authorization. This thread makes me feel so scared  :(
[/quote]

Hey, don't worry at least we are both brothers in the same boat.  We will keep bailing until we get it to shore!
I will keep you informed here as to how I go.  How long has the 23k been pending for?

Hi! I'm also have the same problems with you. I have USD 23K in pending transaction waiting for authorization. This thread makes me feel so scared  :(
[/quote]

Hey, don't worry at least we are both brothers in the same boat.  We will keep bailing until we get it to shore!
I will keep you informed here as to how I go.  How long has the 23k been pending for?

[/quote]

That's great! ;D the 23k USD has been pending since 19 January waiting for authorization. . How about you? This week EXMO (Russian exchange) already removed crypto capital from their withdraw option and now I feel more scared  :'(

Hey, don't worry at least we are both brothers in the same boat.  We will keep bailing until we get it to shore!
I will keep you informed here as to how I go.  How long has the 23k been pending for?

[/quote]

That's great! ;D the 23k USD has been pending since 19 January waiting for authorization. . How about you? This week EXMO (Russian exchange) already removed crypto capital from their withdraw option and now I feel more scared  :'(
[/quote]

Mine is pending since the 18th January.
I know this isnt a huge length of time compared to some people...
However, have you emailed them or received any response?

Relax.... we will sort it out!!!  I am sure there are others on this forum who will help us out as well.
I love the crypto community.  We understand that we need to stick together and make sure that the financial systems work for us!

Yes, it has left Crypto Capital account on the next day I'd placed withdrawal - December, 14th 2017

"COINCIDENTELY" I received lousy reply today from Crypto Capital (the day before I went to public on this forum)  how they appreciate my patience... and working hard on the issues

Will keep you posted!

As my best knowledge Crypto Capital uses Polish bank to transfer our money.
I believe they gotta have time limits to process withdrawals or we'll have basis for official complain.

I know that Crypto Capital took care a lot to keep its ass far away from legal pursuing using Panama jurisdiction,
BUT since they use European banks they must disclose all beneficiaries especially if we are talking concerning our money embezzlement.    

Those guys had plenty of time to publicly explain if they faced some problems, they decided not to. I start thinking how to prosecute them.
Lets start results oriented talks to understand where the solution is. What can we do?

Hey guys,

I was suspisious about crypto capital and therefore I didn't withdraw any funds yet. does anyone know what is the reason that EXMO blocked withdraws option to crypto capital? I was told by one of EXMO representative the this is only technical issue that should have been solved by today but it has yet to be solved. btw not only crypto capital withdraw was blocked so I wouldn't jump to conclusion so fast.

anyway- the best way to get your money from crypto capital is to buy a bitcoin and sale it for cash.

I would love to.!
 BUTT Freaking Crypto Capital "has executed" withdrawal order on my end and I can't see the money on my balance to get it back to Cex.io
Problem is that Crypto Capital has shown money transferred and never done it in fact. I investigated my problem with my U. S. bank where money was supposed to show up by December, 22nd 2017
and it has not seen anywhere, no northing on any levels of international bank transfer system. Crypto Capital actually has never made it, just deluded me with faked confirmation. Money is still missing :((

I already emailed cryptocapital support 2 times, but no response until now.  :'( how bout u??
I just can't believe they need a whole week like this for authorizing the transaction

I am in the same situation described by many users in the fórum. I transfered money (536 euros) from my cryptocapital account to my bank account the 4th of January and I haven´t received the money in my bank account in Germany. 3 weeks have passed and they are not able to give me any kind of explanation to "Were is my money"?

So with this said, DO NOT use Cryptocapital, it is not worth it!

Dear Crypto Capital

If you're reading this message, please, pay me some respect, respond my requests and transfer my money!!!!!!!
It's been freaking 6 week - 27 business days! WTF...!???

Missing amount - $ 9 890
Transaction ID – SW-183715
Confirmation of debiting from Crypto Capital account dated 2017-12-14 03:34:00

Holy christ! I did a Google search and I thought "Hey maybe they got this thing figured out" because they've been having issues going back to 2016 and NOPE.

This is terrifying to hear this amount of money being in limbo. I'm not making light of the money being potentially lost, I sincerely feel bad.

I'm just getting into trading as I mined for my play money and now I'm trying to sort through the shady crypto companies and it's rough. But you must do small test transfer amounts with new companies.

Please don't drop your bank roll in a shady companies lap.

It's funny like hart attack... but it was 4th payment - the biggest one!
Previous 3 transfers: $100 - test, $3000 passed within 5 days as promised, $ 6000 same...
And BOOM! $ 9 890 has stuck or stolen...

Coincidence!?

Guys,
I already got my money.
This is what I was doing:

1. emailed two times on 25 Jan to Accounts@cryptocapital.co and support@cryptocapital.co and emailed again on 29 Jan to contact@cryptocapital.co with tag [URGENT] like that in the subject and said I need the money fast in the email
2. Then, on Jan 30 someone replied my email and said like this in the email
"<contact@cryptocapital.co>
Hello and Thank you for contacting us.

We apologize for the delayed response. We are currently experiencing a large number of transfers, which has caused a backlog for transactions.

We understand that this is an inconvenience and are doing as much as we can to increase our capacity to process more payments.

For now, we can offer to have the funds you attempted to transfer credited back to your account so that you may transfer the funds to an exchange OR you can continue to stay in the queue for your existing and pending transfer.

Please let me know how you would like to move forward.

Thank you again for your patience.

Thank you,
Jay
Support Services
Crypto Capital Corp "
3. I replied I want the money to be credited back to my account. Then, on 31 Jan they rejected the transaction and credited back my money to my cryptocapital account.
4. I sent internal transfer to cex.io account ( do not need waiting for authorization for internal transfer, the process is automatically).
5. Today (3 Jan), cex.io confirmed my deposit, I bought some bitcoins on cex.io and sent that to local exchanges, sell it all and I requested cashout from local exchanges.
Everything solved. I feel happier.

Try this to get your hard earned money back, guys. :'(

Hi everyone,

I was initially planning on transferring funds into Crypto Capital to test it out because of what I saw as potential. Some tech issues slowed me down which may have been a blessing in disguise.  I am also located in Canada.  A few questions/points to those who have been impacted:

- IBAN - my bank explained for international wires the IBAN is basically the account # and transit # concatenated into one #. Would this have helped when receiving wires from CC?

- Contact - I have been easily able to communicate with someone there on Skype text. Have you guys tried that option? Or is this just because I haven't funded my account yet that they're so good at responding within the hour?

- Banks - for USD and EUR accounts with CC they now have 3 banks to use, nor just one in Poland. What experiences do you guys have with:
1. CAIXA
2. Zachodni
3. Millennium

- Withdrawal currency - With CC are you able to have funds in one currency and then convert/transfer in another? For example, if a CC account is based in USD can I give instructions to send to another exchange or my bank account in CAD? (Note: they say they do not currently allow funding a CAD-based account, but I'm not clear if this means I cannot transfer in CAD as well).

Thanks all,
CurrenC

I am in the same situation. 1 month ago I transferred 1015€ from my Crypto Captial account to my German bank account and never received the money  >:(
Support doesn't reply to my emails nor do they answer the phone.

So I will now contact CEX.IO to see if they can get my money back, and also post a SCAM REPORT on this forum, to warn people:

DO NOT use Crypto Capital !!!

Well here's the response I got from Crypto Capitals when I said I was interested in the min deposit of £250 but not just yet, probably in a month's time when I had ready funds available.

From;  Tommy Kline (tommyk@crypto-capitals.com)  in sales on Tue, 20 Feb 2018 8:49

"You are Full of Shit Excuse My French!!!!

I knew that from Day one if to be honest … keep dreaming that you can make quick Money on trading . selling stories it’s so much easier but I am telling you the truth as is  no Bullshit .

Mark My Words one day you will open the TV or the Web and you will Find out that 1 Bitcoin worth 50K .

Good Luck with your Trading Champ "

I only had 2 -3 quick conversations with him trying to understand what Bitcoin entailed but he just kept pestering me to deposit funds, and now this email came thru. !!!

What happened: 
Placed withdrawal of $ 9 890 from Crypto Capital to my U. S. bank account 12/13/2017.
Received an automatic message on my email that the payment successfully withdrawn from Crypto Capital account 12/14/2017.
Balance on my Crypto Capital account is 0.00.
Money has never come to my bank account.

Scammers Profile Link: http://cryptocapital.co

Amount Scammed: $ 9 890
Payment Method: USD bank transfer 
Proof of Payment: https://imgur.com/a/JZXFG
Additional Notes:
 I have been trying to get in touch with them withing 2 months, no success: called them up, emailing them. It has been more than 10 weeks.
Total Crypto Capital ignoring and Cex.io has washed their hands and kicked me off to stay alone with their scammed partner…
Money has never come to my bank account. Beware of Crypto Capital by Cex.io

have you got your money back?

Up,

did the money arrive?

Any news?

Hi All,

I have the SAME problem : i have withdrawn 26K EUR from BITFINEX.COM without having the choice to use the company i want.

THEY ARE USING CRYPTO CAPITAL !!!

Bitfinex DON'T REFUND ACCOUNTS as KRAKEN DO !

I am CRYING guys this is so much hard earned money...

I started a SEC complain.

I will keep you informed as "Jay" claims to change all that : https://www.abitgreedy.com/cryptocapital/#comment-451

https://cryptocapital.co/

DON'T USE CRYPTO CAPITAL IF YOU HAVE THE CHOICE !
DON'T WITHDRAW DIRECT FIAT FROM BITFINEX IF YOU CAN !

Hi again all : HAPPY END : I RECEIVED MY WIRE YESTERDAY

YOU CAN TRUST IN BITFINEX BUT TRY TO AVOID DIRECT FIAT WITHDRAWAL

That's too bad. I hear good things about them from some solid sources I'm working with. I hear terrible things about Noble. They circumvent everyone.

Hello

I have wired 25k usd on 11th of june to crypto capital by bitfinex. Today is3rd of july and my money is still not credited.

Hi, i have lost money today in cryptocapital.co too

Who has positive solution from cryptocapital.co  last Month? I understand  too late. Who has any recommendation ?

Thank you

Same here, CryptoCapital doesn’t pay

Can anybody suggest a decision?



What happened:
06.12.18 I asked for withdrawal of 1900 usd.  It wasn’t  carried out.   I applied to the support.
The support answered:
Thanks for reaching out.
Due to intermediary banks withholding funds for an extended amount of time, we have halted all withdrawals at the moment.
We will have more information available regarding the situation on December 12.
We apologize for this inconvenience and appreciate your patience at this time.

Nothing had changed through December. The support just went on referring some problems with banks – intermediaries.  Then they suggested to wait for “after the NY”

Currently outgoing transfer are on hold. It will most likely not be available until after the New Years.
We apologize for the inconvenience.

January and February didn’t bring anything.  The same story about problems with banks – intermediaries.   When I asked for something more detailed about the issue the answer was

Support: We have been alerted that the funds were being held due to the fact that the regulators have placed our account on hold. This is not a usual occurrence, which is why it is taking some time to resolve.

Me: Where can I see an official text of this restriction?

Support: I cannot provide any official documents at this time. The information is business related.
Once we have more updates, you and all of our customers will be notified accordingly.

That’s the end.  Btw, no warnings at their site.   It looks absolutely working.  So, be careful and do not deal with this company!!

I fell for this and I have €23k locked with them. I am kinda running out of patience now and in a bind, not sure what to do.

Same situation here as well.

My original plan was to send fiat from Cryptocapital to CexIo, but the latter told me they presently don't receive money from Cryptocapital and didn't know when the situation will be changing.

Then I issued a wire transfer to my bank and the money are in pending status since a couple of months now. Got in contact with customer care, and got the same answer regarding problems with intermediary banks.

I had similar situations with CexIo in the past, but they always got solved at the end, even if some stayed unsolved for several weeks. I hope that this will be the case with Cryptocapital as well, and that it is only a matter of patience.

In any case, let's keep each other informed about any progress of our cases through this thread.

R.

Any news on this guys? This silence either means you got them and forget to write a note here, or that the situation is unchanged. I hope is the former.

@investbitcoin, @eryaran, @rolypoly, have you finally find a way to get your money out of Cryptocapital?

To me, support still replies, but in odd ways, suggesting to do things which don't work, like sending the money back from the exchange they were coming from.

Please comment if you have some news.
Or what can we do to escalate this?
I don't have much money locked in, but I read here that many people got a big deal of fiat locked.
It is odd that nothing new is going on and everybody stays in silence...
BTW, a couple of days ago I tried to connect to they site and the browser warned me that the site is unsafe. Did you experienced the same issue?

Good thing you are warning and making people aware of that payment gateway. If you post on the proper thread, it will reach more people. Gather all your proof and make a proper post at the scam accusation section. If the site has any announcement thread, official thread or someone representing them, then link it on the thread. Other users will put a negative trust on their profile.
Sad to hear what happened to you. Hope you manage to somehow recover what has happened to you.

There is 98% chance that you won't get your money back, with all the scam accusations all over the forum. Still wonder how you used them without doing some background checks.
- Warning! CryptoCapital doesn't pay! (https://bitcointalk.org/index.php?topic=5118599.0)
- Warning Cryptocapital SCAMMERS! (https://bitcointalk.org/index.php?topic=2822223.0)
- Crypto Capital Do Not Pay (https://bitcointalk.org/index.php?topic=1683368.0)
- Cryptocapital Scam Alert (https://bitcointalk.org/index.php?topic=2022345.0)
- Scam Alert!!! Crypto Capital (Panama) - Cex.io partner (https://bitcointalk.org/index.php?topic=2985944.0)
- CryptoCapital Withdrawal Problems (https://bitcointalk.org/index.php?topic=2810707.0)
And so many more


He opened a scam accusation sometime back: Warning! CryptoCapital doesn't pay! (https://bitcointalk.org/index.php?topic=5118599.0)

It will take a while for you to regain access to your money. Their money has been frozen by authorities in Poland, Portugal, the United Kingdom and the United States and because it's a criminal matter (drug money laundering), there's a chance you'll never get your money back, I'd consult with a lawyer if I were you.

You are right, but not few times scam cries are fake or from incompetent people, so it is very difficult to judge... But yes, given the number of complaints, the probability that it was true was quite high.
However, what I firstly blame myself about is not to have checked before with CexIo their availability to receive money from Cryptocapital. Knowing that CexIo was not accepting money from Cryptocapital would have been enough for me not to send my money to CC in the first place.