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Title: Does anyone have a solution to this? Post by: notaek on November 25, 2016, 07:50:06 AM Recently the hard disk of my laptop crashed and I installed a new one (bought from an authorized HP store) and used it for two days with no issues whatsoever. But from Wednesday I experienced frequent BSODs with widows stop code that reads: "CRITICAL PROCESS DIED"
https://i.imgur.com/0jZVMrs.jpg (https://i.imgur.com/0jZVMrs.jpg) [click to enlarge] After 3-4 BSODs I was shown the "Smart Hard Disk Error" message: https://i.imgur.com/JGoWLec.jpg Then I ran the "System Extensive Test" followed by "sfc/scannow" on safe mode but with no success: https://i.imgur.com/VGNUJYP.jpg (https://i.imgur.com/VGNUJYP.jpg) [click to enlarge] Let me know if anyone of you have faced the same issue or know a fix to this issue. Title: Re: Does anyone have a solution to this? Post by: Vod on November 25, 2016, 07:52:17 AM Looks like you have a bad hard drive. It happens even to new ones. If you bought it a couple days ago, the store should just swap it for you.
Title: Re: Does anyone have a solution to this? Post by: notaek on November 25, 2016, 08:22:30 AM Looks like you have a bad hard drive. It happens even to new ones. If you bought it a couple days ago, the store should just swap it for you. Yep. My last resort will be to take advantage of its warranty. HP is kind of downgrading these days. Title: Re: Does anyone have a solution to this? Post by: Foxpup on November 25, 2016, 08:27:29 AM Looks like you have a bad hard drive. It happens even to new ones. In my experience it usually happens to new ones. I've seen this before. Brand new hard drives sometimes have manufacturing defects and fail completely after just a few days or weeks of use. If a drive survives its first month of service, then there's nothing wrong with it and it'll likely last for years or decades.Also, SMART doesn't joke around with its "imminent failure" warnings. If you were to back up your data right now, it's as likely as not the drive would start making horrible grinding noises before the backup is even complete. Though since the drive is new, I presume you don't have much data to lose. You shouldn't have a problem returning the drive. The store will see for themselves that the drive is dead or dying and give you a new one, no questions asked. Title: Re: Does anyone have a solution to this? Post by: bt128 on November 25, 2016, 03:47:21 PM I think you should get a new disk and do disk cloning(data transfer) asap, otherwise you will lost the whole data.
Title: Re: Does anyone have a solution to this? Post by: Mario274 on November 25, 2016, 04:21:04 PM I think you should get a new disk and do disk cloning(data transfer) asap, otherwise you will lost the whole data. correctly. And then you need to go to the store where you bought the drive and require replacement of the goods on quality |
