Title: [BitInstant] "Order Executed" no deposit. Post by: Epicblood on April 09, 2013, 01:36:20 AM Not sure where to post this exactly, figured it would be best here as I doubt they are trying to scam.
Anyway, about 3 days ago I decided it was time to sell my bitcoins. I went to MtGox and sent my bitcoins there, then generated the bitinstant coupon. I wanted my money to be sent in paypal so I filled out all that stuff. I then received an email that said my order was executed and whatnot, yet I had not recieved my money yet. I figured there was just some sort of delay, however more than 24hrs later I still had not received my money. I sent an email and recieved no reply, tried the so-called "live chat" which turned out to just be an email form. 48hrs later still nothing, so I sent another mail. It has now been almost a full 72hrs with no response or deposit. If this is a usual occurrence, I will find somewhere else to exchange my btc. Anyone have any idea what I should do now/who I should contact? Title: Re: [BitInstant] "Order Executed" no deposit. Post by: catcow on April 09, 2013, 12:23:57 PM i sent money from mtgox to bitstamp 4 days ago and it still hasn't been deposited.
Title: Re: [BitInstant] "Order Executed" no deposit. Post by: mroth7684 on April 09, 2013, 12:41:12 PM Similar issue here. Deposited my cash from Dwolla to bitinstant to be converted to bitcoins over 24 hours ago. Never received any confirmation e-mail from bitinstant. My order ID status is stuck at "MTGox Order loading". Sent 2 e-mails to bitinstant via live chat last night and today. No response from either.
Wonder if I can do a charge back with Dwolla. Title: Re: [BitInstant] "Order Executed" no deposit. Post by: Yankee (BitInstant) on April 09, 2013, 01:03:57 PM Hey Guys,
We'd love to help, however we need some order information before we can proceed. Please post or PM Thanks! Title: Re: [BitInstant] "Order Executed" no deposit. Post by: mroth7684 on April 09, 2013, 01:23:10 PM Hey Guys, We'd love to help, however we need some order information before we can proceed. Please post or PM Thanks! I sent you a PM with my information. Not sure if it went through though. Title: Re: [BitInstant] "Order Executed" no deposit. Post by: xqr on April 09, 2013, 03:09:29 PM EpicBlood, it appears that this problem is happening to hundreds of people. So far I've yet to see a single person have their missing money issue resolved.
I really hate to be so cynical, but if I had to guess right now the bitinstant owners are cashing out and moving to the caribbean. Title: Re: [BitInstant] "Order Executed" no deposit. Post by: Epicblood on April 09, 2013, 04:21:23 PM Hey Guys, Order id: 0cc1b652-da77-438e-9192-d1aa5d81e62aWe'd love to help, however we need some order information before we can proceed. Please post or PM Thanks! Title: Re: [BitInstant] "Order Executed" no deposit. Post by: mroth7684 on April 09, 2013, 06:23:49 PM Well this sucks, bitcoin has risen another $50 since I ordered it yesterday, :|
Title: Re: [BitInstant] "Order Executed" no deposit. Post by: Epicblood on April 09, 2013, 10:10:54 PM Well this sucks, bitcoin has risen another $50 since I ordered it yesterday, :| I too have lost a good amount of profit over this. Hopefully there will be some sort of compensation.Title: Re: [BitInstant] "Order Executed" no deposit. Post by: catcow on April 10, 2013, 12:57:23 AM Hey Guys, We'd love to help, however we need some order information before we can proceed. Please post or PM Thanks! pm'd you already. posted in other threads already. still waiting. order id: d33f0cf0-4aac-4ef7-afcd-2950e1174c6d time: Sun Apr 7 01:16:25 Charlie, I was frustrated when you knowingly didn't have reserves at BitStamp, yet still accepted my order and took my money. But now I am livid, not just because its been nearly 3 days now, but because you are again accepting transfers to BitStamp! How about you pay your existing orders before you take new ones. This is the line that you crossed. It makes you a scammer. Title: Re: [BitInstant] "Order Executed" no deposit. Post by: weenfan on April 10, 2013, 02:50:17 AM https://www.bitinstant.com/order_status/668f2f76-93b2-4a69-b619-4db409d3df9f
APIResponse: {"error": {"amount": ["You have only $17.03 available. Check your account balance for details."]}} This one is stuck too .. :) Title: Re: [BitInstant] "Order Executed" no deposit. Post by: Yankee (BitInstant) on April 10, 2013, 03:04:28 AM https://www.bitinstant.com/order_status/668f2f76-93b2-4a69-b619-4db409d3df9f APIResponse: {"error": {"amount": ["You have only $17.03 available. Check your account balance for details."]}} This one is stuck too .. :) Hey, we have no Bitstam avail, but I can reroute it somewhere else! Well this sucks, bitcoin has risen another $50 since I ordered it yesterday, :| I too have lost a good amount of profit over this. Hopefully there will be some sort of compensation.Order ID? We always refund fees and honor BTC prices at time of deposits. Hey Guys, We'd love to help, however we need some order information before we can proceed. Please post or PM Thanks! pm'd you already. posted in other threads already. still waiting. order id: d33f0cf0-4aac-4ef7-afcd-2950e1174c6d time: Sun Apr 7 01:16:25 Charlie, I was frustrated when you knowingly didn't have reserves at BitStamp, yet still accepted my order and took my money. But now I am livid, not just because its been nearly 3 days now, but because you are again accepting transfers to BitStamp! How about you pay your existing orders before you take new ones. This is the line that you crossed. It makes you a scammer. Hey, we have no Bitstam avail, but I can reroute it somewhere else! Title: Re: [BitInstant] "Order Executed" no deposit. Post by: Epicblood on April 10, 2013, 03:52:32 AM https://www.bitinstant.com/order_status/668f2f76-93b2-4a69-b619-4db409d3df9f APIResponse: {"error": {"amount": ["You have only $17.03 available. Check your account balance for details."]}} This one is stuck too .. :) Hey, we have no Bitstam avail, but I can reroute it somewhere else! Well this sucks, bitcoin has risen another $50 since I ordered it yesterday, :| I too have lost a good amount of profit over this. Hopefully there will be some sort of compensation.Order ID? We always refund fees and honor BTC prices at time of deposits. Hey Guys, We'd love to help, however we need some order information before we can proceed. Please post or PM Thanks! pm'd you already. posted in other threads already. still waiting. order id: d33f0cf0-4aac-4ef7-afcd-2950e1174c6d time: Sun Apr 7 01:16:25 Charlie, I was frustrated when you knowingly didn't have reserves at BitStamp, yet still accepted my order and took my money. But now I am livid, not just because its been nearly 3 days now, but because you are again accepting transfers to BitStamp! How about you pay your existing orders before you take new ones. This is the line that you crossed. It makes you a scammer. Hey, we have no Bitstam avail, but I can reroute it somewhere else! Title: Re: [BitInstant] "Order Executed" no deposit. Post by: weenfan on April 10, 2013, 11:20:50 AM https://www.bitinstant.com/order_status/668f2f76-93b2-4a69-b619-4db409d3df9f
Send it back where it came from .. MtGox: M6388138X or just convert to BTC at the rate it was at the time and drop it here: 14R9DpoH3b13GCeQdZ45hGDbLCGxvwFhJz Title: Re: [BitInstant] "Order Executed" no deposit. Post by: catcow on April 10, 2013, 12:55:39 PM Quote Hey, we have no Bitstam avail, but I can reroute it somewhere else! just send it back to mtgox. i just want my money back asap. email or pm me the coupon code. if you want to make it up for me you could send the BTC equivalent for the price at the time I transferred the money--because i was going to purchase BTC with the funds as soon as they "instantly" transferred. the USD/BSD price then was approximately $170. 1GvvsjyxemVi95uqJZGbMYKxDHyzKrVNg9 order id: d33f0cf0-4aac-4ef7-afcd-2950e1174c6d edit: don't you dare send me bitcoins after a crash though. just give me my usd man, now, asap, please! Title: Re: [BitInstant] "Order Executed" no deposit. Post by: mroth7684 on April 10, 2013, 01:04:23 PM Is MTGox out of bitcoins? I don't see how my order is stuck. You accepted my cash, shouldn't have been hard to buy bitcoins on mtgox with it and send them to me. Sure hope you honor the original price when I placed the order at ~$180/coin without me having to open another support ticket to complain.
Order ID d634ff63-7cde-4060-94fb-a98756732c55 Quote ID 8d626748-0393-4df0-a8bc-050bcd47baef Event ID 080bdc5e-8292-4fe9-94e4-407f3776df8d Fees (inclusive) 1.99%% Amount you paid $180.3 USD Amount you will receive $176.71203 USD Delivery Deadline Mon Apr 8 16:08:15 2013 Destination exchange Bitcoin Address Destination account 1JcHzGVkEEeBkBbmJmgUi9Mw3EQXQ86FUn Timestamp Event ID Event type Mon Apr 8 15:07:55 2013 1b88c195-14b4-43f7-9211-bf1a924edf4f Quote for new transaction Mon Apr 8 15:08:15 2013 080bdc5e-8292-4fe9-94e4-407f3776df8d New Order Mon Apr 8 15:09:28 2013 86695099-50ba-4853-b4ce-98bf67f66a15 Waiting Mon Apr 8 15:13:28 2013 dbe7bc44-1170-46b7-8fd9-fe60f3df3f09 Dwolla verification begin Mon Apr 8 15:13:30 2013 2bad64d3-7b7a-4c26-a4c6-9519a4aa5bb6 Dwolla passed first round verification Mon Apr 8 15:13:30 2013 8cb125f3-4326-417f-bcf0-7a89031f3c02 Dwolla transaction confirmation begin Mon Apr 8 15:14:27 2013 960d615f-4b19-4e16-b53d-3aab3e132e2a Dwolla passed second round verification Mon Apr 8 15:14:27 2013 eebd6974-3131-4318-a39a-b84dda299b05 Dwolla verification complete Mon Apr 8 15:14:28 2013 74e2f172-b0d5-4640-9979-6889dc197b3b MTGox Order Loading Title: Re: [BitInstant] "Order Executed" no deposit. Post by: beaconpcguru on April 10, 2013, 05:19:08 PM 388ebf3f-f74d-4c8c-b935-5f8e6c5815da
Please fix this. Will take coins. Jesse Title: Re: [BitInstant] "Order Executed" no deposit. Post by: Epicblood on April 10, 2013, 10:11:09 PM Still haven't heard anything from them. I said I was OK with BTC as they seem to have a problem with paypal (gone from site now) but have received no response.
Title: Re: [BitInstant] "Order Executed" no deposit. Post by: PuertoLibre on April 10, 2013, 10:16:40 PM I have the same kind of problem!
They took paypal off their site? I saw the Paypal "Reserves are up" message at the bottom of the main page. How is this a good thing of things to come? I had better get my cash back... Title: Re: [BitInstant] "Order Executed" no deposit. Post by: Epicblood on April 10, 2013, 10:23:28 PM I have the same kind of problem! Yea, you can only be paid to MTGox or Bitcoin atmThey took paypal off their site? I saw the Paypal "Reserves are up" message at the bottom of the main page. How is this a good thing of things to come? I had better get my cash back... --EDIT-- @Yankee/BitInstant staff, please send my BTC to 14d6GdvusgYo3Qu7LBVjcahrsMRRtdXHGv Title: Re: [BitInstant] "Order Executed" no deposit. Post by: PuertoLibre on April 10, 2013, 10:26:43 PM I have the same kind of problem! Yea, you can only be paid to MTGox or Bitcoin atmThey took paypal off their site? I saw the Paypal "Reserves are up" message at the bottom of the main page. How is this a good thing of things to come? I had better get my cash back... This means their service channels are dysfunctional....not good. I just PM'd the CEO (Yankee) with my order details: =========================== Hi, You asked that we contact you if our orders were not processed correctly. OrderID: ******************************** If you cannot send the funds to Paypal then please issue a MTGox coupon for 400 USD via PM so I can recover my funds. (without deductions for any service fees) Title: Re: [BitInstant] "Order Executed" no deposit. Post by: Epicblood on April 10, 2013, 10:41:28 PM I did same, Told them they could give me back in Bitcoin amount equal to what market price was at time of transaction (would be 1 BTC) no reply yet though.
Title: Re: [BitInstant] "Order Executed" no deposit. Post by: mroth7684 on April 11, 2013, 12:41:01 PM I got screwed pretty good. They finally manually pushed my bitcoin buy through at $255/coin right before the crash even though the price when I bought was $185. So I got 25% less coins than I should have and by the time I received the BTC in my account the price had already fallen to $160 before I could sell.
Title: Re: [BitInstant] "Order Executed" no deposit. Post by: Epicblood on April 11, 2013, 05:10:23 PM Today is day 6 with no word on my money or my order.
Title: Re: [BitInstant] "Order Executed" no deposit. Post by: PuertoLibre on April 12, 2013, 01:04:14 AM Today is day 6 with no word on my money or my order. Same here....Title: Re: [BitInstant] "Order Executed" no deposit. Post by: Epicblood on April 12, 2013, 04:22:37 AM Still have yet to hear anything from them other than their auto reply from new support form
Title: Re: [BitInstant] "Order Executed" no deposit. Post by: Villem Anton on April 12, 2013, 09:05:48 AM I have waited more than 4 weeks. It's is pretty clear BitInstant is a scam now. More and more customers add up with missing deposits. Email replies from BitInstant are stalling or just confusing. Probably they were hacked to the point they now know they are going down and now the are collecting as much they can, before they go out of business.
Title: Re: [BitInstant] "Order Executed" no deposit. Post by: Epicblood on April 12, 2013, 02:02:02 PM I hope no :o
Title: Re: [BitInstant] "Order Executed" no deposit. Post by: EdsWow1 on April 12, 2013, 02:05:09 PM same here.
edit: got it 5 days later. Title: Re: [BitInstant] "Order Executed" no deposit. Post by: Epicblood on April 12, 2013, 08:32:15 PM Still haven't heard a thing.
Title: Re: [BitInstant] "Order Executed" no deposit. Post by: PuertoLibre on April 13, 2013, 02:17:21 PM @ Epicblood
https://www.bitinstant.com/contact Go fill it out and report how long it takes them to respond. Title: Re: [BitInstant] "Order Executed" no deposit. Post by: EdsWow1 on April 13, 2013, 02:48:52 PM also here ... just no answer ..... was on this list and that list, email here, pm there ..... but finally nothing happens ever .... pffffhhh....
even on this new "ticket-system", i've ticket, but again dont hear anything since 2 days ..... just want my money back! just wanted to transfer 100$ from gox to bitstamp. never got it. just only bla bla bla bla bla !! Here again my order id: OrderID: 7d28c1dc-c901-45fd-90da-8bb500794aa0 email they already have (not only one time, x-time, so dont ask me the 10th time about that, just take the order-id, all there !) and even have a ticket-id: SVT-JBXKS-270 (live-agent) (but no answers there anymore). you could even give me a coin instead: 1DukQNmWK8z2yMS5cnm6dqhfaNjoi264g6 or just 100$ back to gox: M9721533X so many ways .... and it could have been finished so easy - IF YOU JUST WANT !!! (but it does not seem for me anymore, that you want give my money back !!) edit: got it some days later... but got it. Title: Re: [BitInstant] "Order Executed" no deposit. Post by: Villem Anton on April 13, 2013, 02:59:42 PM ... so many ways .... and it could have been finished so easy - IF YOU JUST WANT !!! ... It is not a matter of wanting. Everything a skilled scammer says is to confuse to keep up the hope. Accept the loss and report the crime. Title: Re: [BitInstant] "Order Executed" no deposit. Post by: Epicblood on April 13, 2013, 03:16:34 PM Still nothing, I don't think a $120 is enough to file a claim, but :/
Title: Re: [BitInstant] "Order Executed" no deposit. Post by: EdsWow1 on April 13, 2013, 06:04:37 PM ... so many ways .... and it could have been finished so easy - IF YOU JUST WANT !!! ... It is not a matter of wanting. Everything a skilled scammer says is to confuse to keep up the hope. Accept the loss and report the crime. You are right. (did already accept the loss... more or less... - but still wanna continue to write about it, just to warn others !) Title: Re: [BitInstant] "Order Executed" no deposit. Post by: EdsWow1 on April 17, 2013, 10:48:22 PM You are right. (did already accept the loss... more or less... - but still wanna continue to write about it, just to warn others !) just to let you know: got the money today, problem solved. Title: Re: [BitInstant] "Order Executed" no deposit. Post by: Epicblood on April 17, 2013, 10:49:00 PM I still have nothing :/
Title: Re: [BitInstant] "Order Executed" no deposit. Post by: EdsWow1 on April 17, 2013, 10:51:02 PM I still have nothing :/ did you open a ticket on their contact-page ?? after i did this (even while being on some other tickets, too), it only took 2 days ... Title: Re: [BitInstant] "Order Executed" no deposit. Post by: Epicblood on April 17, 2013, 10:53:08 PM I still have nothing :/ did you open a ticket on their contact-page ?? after i did this (even while being on some other tickets, too), it only took 2 days ... Title: Re: [BitInstant] "Order Executed" no deposit. Post by: Epicblood on April 20, 2013, 10:00:15 PM Just got my money :D
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