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Title: Bitinstant or Bitslow? Post by: Dâniel Fraga on April 11, 2013, 10:19:28 PM Well, I'm one of the Bitinstant customers who are waiting to receive the bitcoins. Filling the new contact form, they replied with a standard message:
"Thank you for contacting BitInstant support! We are working hard to process your order and resolve your problem. If we need more information from you we will contact you. Otherwise we will process issues in the order in which we received them. Please understand that increased volume, both on our site and on our partner exchanges, will influence the amount of time that it takes to complete your order. But please rest assured, your funds are safe and will be queued and processed securely. You should expect your funds within 12 hours of depositing your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention. Please refrain from sending multiple support queries regarding the same issue, it will not expedite our ability to help you and might requeue your request in our system. Thank you for your patience! Be sure to follow @bitinstanthelp on Twitter for updates about our system queue and any problems we might be having". ***************************** The problem is: this is not enough... they could at least provide a date or the time remaining for processing the order. I bought at April 9 and until now there's no tranfer to my wallet: https://www.bitinstant.com/order_status/17784607-c89b-47ed-9042-ea84ec208f00 *** Is there someone out there who bought from Bitinstant until april/9, in the same situation? Title: Re: Bitinstant or Bitslow? Post by: heart_mons on April 12, 2013, 06:23:26 PM Your order looks good now. It came through right? I noticed they shortened the valid quote time to one hour. I'm curious how that is going to cause problems.
Title: Re: Bitinstant or Bitslow? Post by: Dâniel Fraga on April 12, 2013, 06:54:28 PM Your order looks good now. It came through right? I noticed they shortened the valid quote time to one hour. I'm curious how that is going to cause problems. Hi! Yes. It was completed yesterday. Title: Re: Bitinstant or Bitslow? Post by: darkmule on April 12, 2013, 06:57:10 PM Perhaps they could have some truth in advertising and call it bitwhenever.
Title: Re: Bitinstant or Bitslow? Post by: heart_mons on April 12, 2013, 10:03:46 PM They should call it bit-delete-your-posts-from-facebook-if-they-express-concern-over-your-issuesstant.
Title: Re: Bitinstant or Bitslow? Post by: Epicblood on April 12, 2013, 10:15:36 PM I still haven't heard from them, this is day 7
Title: Re: Bitinstant or Bitslow? Post by: Keninishna on April 12, 2013, 10:16:29 PM Sometimes support won't contact you, I've had to email the ceo charlie I believe its charlie@bitinstant.com
Title: Re: Bitinstant or Bitslow? Post by: Epicblood on April 12, 2013, 10:25:13 PM Sometimes support won't contact you, I've had to email the ceo charlie I believe its charlie@bitinstant.com thanks, just sent an email.Title: Re: Bitinstant or Bitslow? Post by: PuertoLibre on April 13, 2013, 02:15:51 PM They have a new order form for this kind of issue:
https://www.bitinstant.com/contact Go fill it out and report how long it takes them to respond. |