Title: SPECTROCOIN - SCAMMER - Spectrocoin Sucks Post by: loverichie on January 07, 2017, 12:39:57 PM They are rejecting refund to a verified member
read the chat, youll know Amy Hello. How may I help you? Me: 5:16 pm can you refund the 1000 euro i deposited back to my card, the price on homepage is different than buying price 5:17 pm it says 832 euro on homepage and 879, when i am actually buying Amy Please be informed that in the main page it is shown indicative price. The real price which we offer your at the moment you can check in the buying section: https://spectrocoin.com/en/buy/btc.html Please note that BTC price keeps changing every 5 minutes Me: so please refund me the same, alongwith fees to my card 1058 Euro Amy You insert the price which is suggested for your at the moment and you can confirm the transaction or declined. Once you have confirmed it, the transaction cannot be cancelled/ refunded/ Me: 1058.21 Euro i havent bought btc as the price is different than homepage so its deposited in my account and i request a refund for same i dont want to do a cc dispute, if this can be resolved professionally Amy As I mentioned before, in the homepage we show only the indicative price. The real price which we offer for you at the moment you can check in the buying section. Me: yes, but i dont want to buy, send me a refund you know, that deposited funds are mine and should be refunded immidiatelt Amy You can withdraw your money here: https://spectrocoin.com/en/withdraw.html Me: i dont want to withdraw 1000 euro i need a full refund including fees your homepage price is misleading 1058.21 euro Amy We suggest our clients always to check the price in the buying section: https://spectrocoin.com/en/buy/btc.html Me: nowhere in the homepage its mentioned that the price is misleading yes, but its not mentioned in homepage its your fault not mine also there is no star or any condition written below the price Amy Apologies about the inconvenience caused. Me: thanks, please refund it Amy We cannot refund the money which you have deposited by your card. If you want to withdraw money, you can do it here: https://spectrocoin.com/en/withdraw.html Me: youre stealing money, is that what youre saying? Amy We are not stealing the money. Me: its your fault, that the price is mentioned wrong on homepage its not my fault its your fault, send me refund i have screenshots taken and you can still check price on homepage Amy As I mentioned before, the price we suggest in the homepage is the indicative price. You can check the price which we offer for your at the moment you can check in the buying section:https://spectrocoin.com/en/buy/btc.html Me: yes, but this should be mentioned on the homepage not when someone asks for refund you can keep multiple prices to mislead.. if the homepage price is not accurate, it should be mentioned on homepage i am sure, you understand this Amy Thank you for your opinion, I will redirect this comment to the responsible department. Me: now process the refund for your mistake Amy Apologies, but we cannot offer you a refund. If you want to withdraw your money, you can do it here: https://spectrocoin.com/en/withdraw.html Me: youre stealing money then youre intentionally misleading, is that what youre saying? you made a mistake in your home page price, send me a refund and it doesnt charge you anything if you made a mistake of wrong pricing on homepage, that doesnt mean i loose my 58 euros right? Amy As I mentioned before BTC price keeps changing every 5minutes. In the homepage is shown indicative price. The price wich is offered at the moment you can check in the buying section: https://spectrocoin.com/en/buy/btc.html Me: i know the price, its ok if you raise prices.. i dont want to buy you from then, send refund it should be very clear Amy If you want to withdraw your money, you can do it here: https://spectrocoin.com/en/withdraw.html Me: are you going to force buying btc from you? i want full withdraw any reason i should loose 58 euros, coz you made a mistake in your homepage pricing? Amy As I mentioned before BTC price keeps changing every 5minutes. In the homepage is shown indicative price. The price wich is offered at the moment you can check in the buying section: https://spectrocoin.com/en/buy/btc.html Me: are you even reading what i said????????????? Amy Yes. Me: do you want me to file a police complaint for you and involve cyber crime and cc companies to resolve this dispute, along with bad reviews on fb, twitter, apple, google and all? are you going to steal my 58 euros for your mistake? its clearly your MISTAKE AND I AM NOT LETTING MY 58 EUROS GO AWAY FOR YOUR MISTAKE ITS BLATANT STEALING IF YOU DONT REFUND MY MONEY YOU CAN SELL ME FOR PRICE ON HOMEPAGE, I CAN GET THAT, ITS YOUR RIGHT BUT I DONT WANT TO BUY, IS MY RIGHT CANT* I NEEDE A FULL REFUND OF 1058 eURO Amy If you are not satisfied by our offering price, you can withdraw your money here: https://spectrocoin.com/en/withdraw.html Me: I SAID FULL MONEY, ID THERE ANY PART IN IT YOU DONT UNDERSTAND? IS* I PAID 1058 EURO, AND I DONT WANT 1000 EURO BACK, I WANT FULL MONEY BACK, DO YOU GET THIS? Amy If you have complaints regarding this issue, you can write directly to our complaints department via complaints@spectrocoin.com Me: do you want me to file a police complaint for you and involve cyber crime and cc companies to resolve this dispute, along with bad reviews on fb, twitter, apple, google and all? - IF YOUR ANSWER TO ALL THIS IS YES, THATD FINE, LET ME KNOW.. ELSE SEND ME FULL REFUND I AMTALKING TO A CUSTOMER EXECUTIVE AND THATS YOU! REASOLVE IT AND SEND ME THE REFUND ELSE I AM INVOLVING POLICE ITS STEALING YOURE LYING THE PRICE ON HOMEPAGE Title: Re: SPECTROCOIN - SCAMMER - Spectrocoin Sucks Post by: LeGaulois on January 08, 2017, 07:38:33 PM A refund can be done when they (or any online shop,ect...) can't deliver something. Here the problem is not that they can't deliver. It's that you changed your mind because you see a different price on the homepage and the buy page
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