Bitcoin Forum

Bitcoin => Electrum => Topic started by: Propulsion on January 15, 2017, 02:58:30 PM



Title: Windows 10 does not see Trezor in Electrum 2.7.17
Post by: Propulsion on January 15, 2017, 02:58:30 PM
Using Electrum 2.7.17

Imported a Trezor hardware wallet last month using Electrum 2.7.14 everything tested fine. Electrum recognized the wallet and PIN and imported successfully.

Now as of today, I'm unable to connect to my Trezor through Electrum  but can through the https://wallet.trezor.io website.

Error message is "Connection failed" when trying to load the wallet.

For troubleshooting attempted to set up a new hardware wallet, the error message is: "No hardware device detected. To trigger a rescan, press 'next'.

This is on a fully up to date Windows 10 machine. (ewww)

Known issue or just the computer?

Thanks!


Title: Re: Windows 10 does not see Trezor in Electrum 2.7.17
Post by: Propulsion on January 16, 2017, 01:10:38 AM
Did you try swapping USB cable - you know that the stock cable from Trezor is of bad quality.



Yeah first thing I tried.

Bear in mind it still works through the web interface just not through Electrum itself at the moment.


Title: Re: Windows 10 does not see Trezor in Electrum 2.7.17
Post by: kolloh on January 16, 2017, 02:19:31 AM
Did you try swapping USB cable - you know that the stock cable from Trezor is of bad quality.



Yeah first thing I tried.

Bear in mind it still works through the web interface just not through Electrum itself at the moment.

Just to check, are you running the latest firmware on your Trezor? If not, you should try updating:
https://doc.satoshilabs.com/trezor-user/updatingfirmware.html

It doesn't look like other people are reporting the issue, so you might want to make a report at:
https://github.com/spesmilo/electrum/issues

I did see the a report that mentioned unplugging and replugging made their trezor work as shown in:
https://github.com/spesmilo/electrum/issues/2100#issuecomment-271840014