Bitcoin Forum

Bitmain deserves to be nominated for an award.

 

Unfortunately the award is not a positive one - the level of support this company is providing is a joke.

 

Product quality of R4 is terrible, so I send my half working antminer for warranty fix one week ago. DHL courier said it was delivered on 18th of Jan. This is the response I have received from the most terrible support company of the year:

 

Dear Bxxxxxx

Thanks for reaching out to Bitmain! Our offices will be closed from Jan. 21 to Feb. 03 in observance of the Chinese New Year. Logistics will be out of service and all of repair ticket will be delayed during that period. Responses to your inquiries may be delayed as a result.

Because of the delay of package during the Spring Festival, we suggest you return your miner after holiday if there are still one or two hashboards working.

Our working hours are 9am-6pm Beijing time (GMT+8) from Monday to Friday.
We are working hard to respond quickly to every query.

 

Nobody told me about this when I was sending the package ....

This company is the WORST and this is what awaits you

Alt account, if so why not post from your main account.

Seems strange to just register here to post the above.

Plus everyone already knows bitmain warranty/customer services sucks. Seems like its just someone getting activity up just to sell the account 🙄

That's not the reason they're the worst. If you want to search for the myriad of threads with nearly identical titles posted here over the last year or two you'll see a lot better reasons why they're the worst than "there's a holiday we didn't tell you about".

The joys of almost a monopoly when it comes to hardware.

Well you  failed  and wasted ½ hashpower if the gear was 1 good board   you should have hashed until Feb 4  then shipped it in.

So that is on you.


The fact the board failed is on them.

So you lost about 14 days of hashing at ½ speed say 4th  so lets  say .02  btc a week x 2 = .04 btc  or about 38 usd.

I feel your loss and anger.
I have a machine on order. So to help balance the worlds karma hopfully preventing my machine from crashing like yours did I opened a rental for solo mining.
see below:


http://solo.ckpool.org/workers/1JdC6Xg3ajT3rge3FgPNSYYFpmf53Vbtje

if this comes in  you will be given  some  btc.

I spent .01 btc to rent 50th for around 4-5 hours

Where do you get your rentals from philip?

nicehash-westhash most of the time

Two points:

1)  Chinese New Year should NOT come as a surprise.  All of China pretty much shuts down to celebrate.

2)  Don't they have a warranty center in Colorado?  Did you have to ship to China because they didn't have the parts in Colorado?

I've been fortunate over the years that I've only needed to do simple things (like replace a fan a few times and probably will need to replace a controller on one of my B1 S9s soon) well after the warranty expired.  Things that I can do easily on my own.

However,  I do understand your frustration.  And, yes, they are notorious when it comes to these issues.