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Bitcoin => Bitcoin Technical Support => Topic started by: ko0ll0ove on February 18, 2017, 01:41:11 PM



Title: [HELP] My laptop have some problem when copying BTC address
Post by: ko0ll0ove on February 18, 2017, 01:41:11 PM
Hi everyone,
Thank you for your reading this. I'm really need your help.

My laptop has been error or something virus that I don't know.

The problem is, when I copy a text NOT BTC address, I will have the exact result of the test

Example:

https://i.gyazo.com/9002b3dc3470a92cbd842b27c6e988cd.jpg

But when I copy a BTC address (no matter what that address is) my result is always be: "16nwwzV4wSjR8MpkUK7gdTWxFCPGxFuJwk"
I'm very serious about this, please help me.

img: https://i.gyazo.com/c490062a1c89c4838427a766737e71a4.jpg


Title: Re: [HELP] My laptop have some problem when copying BTC address
Post by: cr1776 on February 18, 2017, 02:15:16 PM
You have malware on your computer. You'll need to remove the virus.

For people to help more, we'd need to know what OS, version etc you are running. I'd guess Windows.

This could be of help, number 4, I think:
http://bravenewcoin.com/news/bitcoin-stealing-malware-evolves-again/




Title: Re: [HELP] My laptop have some problem when copying BTC address
Post by: ko0ll0ove on February 18, 2017, 02:55:38 PM
You have malware on your computer. You'll need to remove the virus.

For people to help more, we'd need to know what OS, version etc you are running. I'd guess Windows.

This could be of help, number 4, I think:
http://bravenewcoin.com/news/bitcoin-stealing-malware-evolves-again/




Yes thats my problem. Thank you for your response, I'm very appreciate that.
My OS is Window 10.
Now I know the name of my problem so that I could search for solving it. Thank you again.


Title: Re: [HELP] My laptop have some problem when copying BTC address
Post by: cr1776 on February 18, 2017, 03:11:13 PM
You have malware on your computer. You'll need to remove the virus.

For people to help more, we'd need to know what OS, version etc you are running. I'd guess Windows.

This could be of help, number 4, I think:
http://bravenewcoin.com/news/bitcoin-stealing-malware-evolves-again/




Yes thats my problem. Thank you for your response, I'm very appreciate that.
My OS is Window 10.
Now I know the name of my problem so that I could search for solving it. Thank you again.

You'll want to run an antivirus.

You might even consider booting into Linux (e.g. Tails) and running the scan from there.

Whatever you do, if you have one, you may have more, so be careful storing value on that machine until you've scanned it or better yet, reinstalled the OS.




Title: Re: [HELP] My laptop have some problem when copying BTC address
Post by: ko0ll0ove on February 19, 2017, 02:02:58 PM
Hi, I've solve the problem by using Spyhunter,
The main problem is malware that I have affected by some bitcoin faucet claimer soft on the internet.
So thank you again. Thats really help and I'm very appreciate that!


Title: Re: [HELP] My laptop have some problem when copying BTC address
Post by: Mr.007 on February 19, 2017, 02:05:00 PM
Check run service , kill ilegal service and dont forget for activate your antivirus :)
Thats malware


Title: Re: [HELP] My laptop have some problem when copying BTC address
Post by: MintCondition on February 19, 2017, 02:13:55 PM
Hi, I've solve the problem by using Spyhunter,
The main problem is malware that I have affected by some bitcoin faucet claimer soft on the internet.
So thank you again. Thats really help and I'm very appreciate that!

Still be careful. Spyhunter is not too secured. The malware might appear again once you restart your computer. It is better to use malwarebytes and just quarantine the malware. I suggest to always check the address when you copy.

Do you already clear the registry of the malware?


Title: Re: [HELP] My laptop have some problem when copying BTC address
Post by: Quickseller on February 20, 2017, 06:39:12 AM
You most likely will want to not access your bitcoin wallet on your computer, nor access any kind of bitcoin related service until you reinstall your operating system.

I would advise that you review this (https://bitcointalk.org/index.php?topic=929882.0) thread for more information as to how to handle your problem (preferably from a device that you are confident that is not infected with any kind of malware). 


Title: Re: [HELP] My laptop have some problem when copying BTC address
Post by: adidas on February 20, 2017, 12:37:24 PM
Formatting your PC is this case is the ideal choice, however if you want to continue using this infected PC a good alternative is to write every character of the bitcoin address yourself by keeping open 2 tabs. I think it's difficult to remove a virus or malware once your PC is already infected with it so I recommend formatting your PC.


Title: Re: [HELP] My laptop have some problem when copying BTC address
Post by: onnz423 on February 20, 2017, 02:27:02 PM
These are the two options i would consider.

1. Reinstall operating system, i would recommend debian if you are familiar with linux. You can reinstall windows too if you want.

2. Scan your computer with malwarebytes, it's best scanner for malware on my opinion.

If i was you, i would just go with the reinstall because it could cause more serious problems if you keep using the infected operating system.

Cheers, Onni


Title: Re: [HELP] My laptop have some problem when copying BTC address
Post by: harizen on February 20, 2017, 02:45:03 PM
Reinstall OS as it was an easy thing now to do in Windows 10 OS. The problem of yours will also affect other things in the future not just that copying btc address thing. Don't trust any malware application as it's not an assurance that you will get rid of those malware things after you use them.

After reinstalling, activate Windows Defender associated with that OS. A wiser way to use instead of installing other AV applications.


Title: Re: [HELP] My laptop have some problem when copying BTC address
Post by: User365 on February 22, 2017, 11:07:54 AM
Why donīt you just scan your computer with an up to date AV scanner ? there are plenty out there and if you donīt want to set up a new OS, i think this is the best option. If the scanner finds nothing, you should consider letting your PC off for a week than (ofc via another PC) download the new AV database, which the AV uses to detect maleware, and scan again, if this is a more populat maleware and not something specifically crafted for you by your nice friend, ith should find it.


Title: Re: [HELP] My laptop have some problem when copying BTC address
Post by: ko0ll0ove on February 23, 2017, 08:07:15 AM
Why donīt you just scan your computer with an up to date AV scanner ? there are plenty out there and if you donīt want to set up a new OS, i think this is the best option. If the scanner finds nothing, you should consider letting your PC off for a week than (ofc via another PC) download the new AV database, which the AV uses to detect maleware, and scan again, if this is a more populat maleware and not something specifically crafted for you by your nice friend, ith should find it.

Yes I've updated my AV software but when I scan, there are nothing. Maybe Avast Anti Virus that I used I not strong enough. So I have to use another program that recommended on the internet which can strongly kill malware like what I have. And its worked, so maybe I have to be more careful when deciding download any program on the internet especially bitcoin related. Thank you for your advice, I will try when I meet them again (yeah, of course, I hate to meet them in any condition).