Bitcoin Forum

I still have not received my DOGE payout after well over a month
Shortly after posting this I sent an email to genesis mining linking them to the post.  Shortly after that payments were sent to my addresses.  Yes it was still a poor experience but they have redeemed themselves somewhat in my eyes.  Don't be afraid to play hard to get what you are owed guys

Hey guys, I have to put this out in hopes that genesis mining will fear public backlash (unlikely but worth a shot.)  I invested a few years ago in genesis mining for a little under 800USD and got a large bitcoin mining contract and a small altcoin contract.  Many of my payouts went into pending if they didn't have an address to go to.  After adding a payment address those payouts remained in pending for around a year and a half.  They still have not been released.  Now that my contracts are either over/terminated due to being unprofitable, there is still a large amount they owe me (around 400USD worth.)  I started contacting them 3 weeks ago and through a series of emails they have avoided answering my questions directly and now just aren't answering me at all.  I first contacted them about it march 13th 2017.  These are the responses I received each time I asked them about the pending payments:

Hi 6nrfmartin,

I will forward your inquiry to our IT Team, they will contact you as soon as possible.

Thank you for understanding!


Best regards,
Helen
Genesis Mining Customer Service

Hi 6nrfmartin,

IT will look at the pending BTC and Dash. They are busy though, so please be patient. Your issue will be dealt with.

You also seem have some Dogecoin waiting but there is no wallet for Doge yet. Can you please add one?


Best regards,
Michael
Genesis Mining Customer Service


Hi 6nrfmartin,

Unfortunately, our system works in the manner that if you have active contracts on particular algo, the coins will be picked up by the payout engine. We can suggest to kindly be patient and wait for those coins to be released manually, but if you are interested, you can upgrade your hashpwoer - currently with Genesis Mining currently you can mine:

- SHA256: BTC, UNO and ZET
0.2 TH/s: 30 $ to 200 TH/s: 26.000 $
 
- X11: DASH and START
5 MH/s: 30 $ to 1000 MH/s: 4.500 $
 
- LTC: LTC and DOGE
2 MH/s: 28 $ to 5000 MH/s: 60.000 $
 
- ETH: 1 MH/s: 30 $ to 500 MH/s: 14.000 $

We hope this helps.

Best regards,
Marti
Genesis Mining Customer Service


Hi 6nrfmartin,

If you go to PAYOUTS section of your account, you will find pending DOGE coins, while there was no DOGE wallet in time when payouts were released (January 2017.) You can check your balanced coins under "Payouts" section on your account, and also, clicking on the "i" icon will give you additional data.

 Have no worry, we will send your mined coins to your DOGE wallet manually.

Thank you for patience!


Best regards,
Maggie
Genesis Mining Customer Service

Hi Martin,

I am sorry it is taking a few days longer than we expected but some issues go deep in the system and our IT guys are working on it which prevents them from any activity here. Don't worry, you will get your coins for sure, we always make sure our customers are satisfied but when doing a business with as many customers as we do issues occur and it has nothing to do with the mining but it takes a little bit of time to fix it.

Once again I am sorry for the delay and I thank you for understanding and patience. :)



Best regards,
Kris
Genesis Mining Customer Service


Hi 6nrfmartin,

we apologize for coins not yet have been released to your wallet, our IT Team is working on it, ticket #102010 is not forgotten  or closed.

Thank you for your patience and understanding!


Best regards,
Maggie
Genesis Mining Customer Service


Hi 6nrfmartin,

I will forward your inquiry to our IT Team, they will contact you as soon as possible.

Best regards,
Helen
Genesis Mining Customer Service


Hi 6nrfmartin,

 We will check this with our IT team and get back to you as soon as possible.

Thank you for your patience and understanding.

Best regards,
Maggie
Genesis Mining Customer Service


Suffice to say I have not received any of my coins.  No doge, dash, or btc.
Here are pics of what they owe (for some reason the doge isn't showing up in pending but whatever.)  http://imgur.com/LrcRyBq   http://imgur.com/XQVkgUx
I received that last email on april 1st and have not heard from them since.  So, you have been warned.  Do not deal with Genesis mining.  They are crooks and will rob you.

An amazing thing just happened.  After I sent genesis mining an email about this post, my btc and dash payments were sent.  Doge is still unaccounted for but I sent it to poloniex so it may be pending.

If they're only concerned about their public image rather than you getting your coins though, they're probably starting to selectively scam.  Or, it could just be a coincidence, but the lesson is, never trust a cloud miner.

Trust also depends on cloud miner, mostly they are scam but not everyone. For example if anyone offers lifetime hashrate than it's absolutely scam because nothing is lifetime and company needs profit for theirself, why will they sell hashrate for you when they can to mine theirselves? Well, hashnest is also cloud mining but they are legit because you can to buy and sell your hashrate at any time and plus they are under bitmain and bitmain is very known for everyone with it's antminers.

I find it strange that every time you contacted them someone else responded. Do they have such chaos there that a single customer can't have an employee assigned to the case?
Maybe it's just one and the same person responding but wants to confuse you by signing with different names and delay everything? If you get angry at one of the responses they can say you will get rerouted to the higher ranked/more experienced employee and start again :D

Lifetime earnings are not possible because most of the cloud mining sites are rotating with people's money, many people will show interest towards only because they will pay high returns in short period of time. But I think these cloud mining sites will rotate money like same as Hyip sites only.

Hmm this is not surprising anymore or just like other said maybe its just a coincidence that they already paid you out when they saw this post.Reading on those emails by Genesis i can say that we arent sure if they are telling the truth about the delay or what or just want to repurchase the pending money you had in your account that is why i do really hate cloud mining i cant be sure when they would turn out to be a scam.

I have to lend my voice to this that its so unfortunate that a thread have to be created and then linked before thwy know they have to do the right thing, what of those who dont have access to the thread then their money is gone? Even after Gene is mining has been here for long, could deteriorate to this level then what hope does other mining sites have...

Still haven't been paid the approximately 140,000 DOGE I am owed, so they aren't fully in the clear with me yet. Bumping this thread and reminding them.

I'm thinking that they're just monitoring this forum so that anyone who posts about them being a scam gets their money.  Genesis Mining are a pretty evil company even if they don't directly scam their users.

Did you really get ROI though?  Most of the posts I've seen about Genesis Mining (especially on Scam Accusations) are just saying that it's impossible to ROI with them any more, so they're just legitimately stealing your money and then keeping the machines after two years.

It's impossible earn the same amount of coins you invested. The only way to hit ROI there is if the coin price pump a lot since you made your investment, but I think the most important, to recover the amount of coins invested, you will never achieve it... So, it's total waste of money, as you can just hold your coins and the profit will be higher.

I didn't get ROI but thankfully the damage wasn't too bad due to rising coin values.  I'd say I lost about 30% overall.

so here is where we are:

Hi 6nrfmartin,

We understand that you have just recently added your DOGE wallet to your profile. The system needs up to 48 hours to execute the first payment, which will include all the accumulated DOGE payouts you have received so far. This is 142625.4818535  DOGE

11.01.2017     DOGE     0.00000000   Payment address is empty. DOGE x11 amount of 115.75384615 added to balance. Total Balance is: 142625.4818535       
10.01.2017     DOGE     0.00000000   Payment address is empty. DOGE x11 amount of 114.4 added to balance. Total Balance is: 142509.72800735       
09.01.2017     DOGE     0.00000000   Payment address is empty. DOGE x11 amount of 148.6 added to balance. Total Balance is: 142395.32800735

Let us know if for any reason this is not happening, but it seems every normal and correct in our side.

Thanks for your patience.

Best regards,
Jordi
Genesis Mining Customer Service

Ticket: http://genesismining.freshdesk.com/helpdesk/tickets/112521







So now they have about 9 hours to pay out and then we are past the 48 hour mark.  (I don't expect it to happen)  This has been miserable.  If they don't pay is there a scam subforum this can be added to?

This kind of stands true with a good amount of companies though, they're not going to do anything unless you make it so you threaten their image on a large scale and then they'll fall to your demands. It's pretty horrible that's how this all works but it make sense from a business standpoint, why would you help someone who's gonna give up on the cause soon?

Would rather just be able to keep the money and be free and clear.


Oh they'll notice bud, don't you worry.

So with this argument with them not paying so this only leaves cloudflare as the only legitimate cloudmining service available to date now?  :-[

Wrong, only legitimate cloud mining left is hash nest and as it turned out they weren't smart enough to offer competitive prices for fees and maintenance to take the cloud mining market under their control since they were using ASICboost they could have easily offer much lower mining cost and much higher profit but no they wanted to keep the profits for themselves, they even sold cloud mining contracts with calculating the S7s efficiency for more than 5 months while they were mining with S9s with ASICboost activated, that alone shows how unprofitable any cloud mining service is because they all take the profits for themselves no matter the name and the reputation.

Got burned by them too.  I feel for you   :'(

I'm been a member of this  cloud mining site too. But I didn't encounter any problems that you had now. Honestly writing, There are still paying I always recieve my payment every 1-2 weeks.

I never had a problem with their auto payouts either, but if any of it goes into pending status and you don't have an active contract with them, God help you in getting it back.  They owe me about 75usd worth of doge and its been nearly 2 months trying to get it.  Getting the BTC and DASH they owed me took about a month of being given the run around of why they can't just hit the send button to my payment address...

I don't really trust mining sites because since last year mining is not that profitable due to expensive electricity and hardware price is much more expensive. Those who claims they are legitimate, well they must be defensive enough to take good reputations even though scam acusations was been raised by those whow were their victims. With regards to genesis mining pending pay outs  will really going to be scam to all who participated, then no one will trust this site absolutely.

They aren't responding to me now.  I'll keep pestering them until the day they shutdown.  At this point their credibility is very low in my eyes.  I'll never do business with them again and have threatened to spread this thread all over the internet to their potential future customers.  Guess they don't care.  Seriously Genesis Mining, if you care about your credibility, come clear your name and respond to this issue on the forum.  It's not going away and is only going to get worse for you.  (I link them to this thread in the daily email I send them begging for my coins)

OP, going with Genesis Mining was the first mistake you did. Net s filled with threads and reviews of this service being total shit and yet you go and invest there.

What would you want us to do now?

So you telling them you ll spread the word online wont hurt them much. Sorry for your trouble, better luck next time.

I entered into a contract with them when I first got into cryptocurrency a couple of years ago.  Bad choice obviously but there is nothing I can do now except try to recover what I lost.

I know that it will happen haha. I have been waiting for a long time to see genesis-mining fall down. Well, you are wrong when you make an investment in this website. They sell the script everywhere and we can easily spot a ponzi scheme. poor you.

That is why it's a terrible deal to invest in something you will need to wait a lot of time to hit ROI... The best investments you start and withdraw/finish the investment anytime, so you don't need to hit ROI, since you started the investment you are already making profit, even being a low profit of few satoshis (depends how much you invested).

Would you care to tell us what issue you had in first place, i.e. why
you contacted them? You are a random newbie and it might be that
you are wrong and after explaining once, GM sees no point in repeating
their answer. No offence, but we don't know you.

I especially love how everybody jumps on the train, without knowing any
detail about the issue at all. This really sucks. First you should gather all
or at least some information before accusing someone of scamming. It's like
a reflex with you guys.

I experienced two issues (payout tx didnt get through), and two times they
replied in a friendly manner, within 24hrs and solved the problem.

No offense taken, I get what you are saying.  I had some coins go into pending status because I didn't have a payout address provided.  They recognize that they owe me the coins but haven't done anything to fix it in over 2 months.  Now they just don't respond to me.  I should just screenshot the ticket that's been open with them all this time.

I'm been a member of this  cloud mining site too. But I didn't encounter any problems that you had now. Honestly writing, There are still paying I always recieve my payment every 1-2 weeks.

I never had an issue with the auto payout system.  Its getting them to release coins stuck as pending in their payment system that is the problem.  I understand things taking time but we are coming up on 3 months...

I don't want to point the finger to Genesis Mining but these kind of situation were first to start in other cloud mining companies that soon after turned themselves to total scam and run away. Maybe this is not the point with Genesis Mining as they really have hardware to mine but also maybe that they will become selective scammers. It is better to stay away as you will never ROI with them. Good thing you got your coins back Op.

Lol you kind of deserve it. You should have just used some common sense before investing and doing some research before making a investment like this. First of all if cloud mining was profitable then why would they sell mining power and not just mine for themselves. Second if you do a google search or just search through this forum you can see the amount of accusations against this fake miners.

How come he deserve it?? Can you see his rank? He's newbie mate and im sure that he doesn't know on what is happening on that site so don't give a fuck giving that reaction to a newbie since im pretty sure that we all came to that situation and been scammed by cloudmining site before and provably this would be a lesson for him to not trust those scambags and unprofitable cloudmining sites..

And for the people who like the Idea of mining well much better if they do it on their own and build a rig so that they wouldn't be scam by anyone who promised them to earned more from it.

For newbies Be vigilant guys knowledge is our main weapon here.

If mods of the forum, or heroes and legendary members were putting a negative trust to Genesis Mining account it wouldn't happen. Let's find out who's responsible then. The newbie discovering bitcoin and the possibility to "mine" through them ? Or the heroes and legendary members keeping this company on board and letting them selling mining power on the forum ?

I wonder why people keep on investing on cloudmining? Does it give them a lot of profit? Definitely no. It takes years to get back your ROI and the return is very small. Cloudmining is unstable investment to me. They can turn into a scam whenever they want to. They just ran with your investment and just create a new cloudmining site.

Genesis-mining is legit and they have their rigs. But yeah the problem is the return which is just way too small and not worth it. Imagine if you just bought doge and hold it? Now it is probably more than 10 times of your investment.

I respected what you believed for about genesis mining and why is it that more were complaining against ponzi scheme accusations? Don't get me wrong and I tell you mining nowadays is not profitable, even hardware minings costs a lot of energy consumptions. This genesis minining that you've called legit scams people and those complainants were really experiencing disappointments, that's why more accusations been raised against genesis mining.

Does someone know how exactly GM is mining? Do they have their own pool? Can someone point
me towards a block number which was definitely found by GM gear?
Would be really interesting. Common belief is that they are indeed mining, so one should be
able to get this info, right?

Why the hell do not you email the support of genesis mining and ask that?

They will answer you.

Why the hell do you comment on a question which apparently annoys you so badly?
Ahh, wait, I see, we have something in common :D

Yeah cloud mining is ridiculous and never trust them. I can't believe after reading the topic they sent him his coins immediately. So it clearly states that genesis mining is working but only for themselves and for their reputation. They played under the table you. When you sent so many customer service mails they were like yeah we are working on your problem but now it seems they were just getting time for themselves to earn profits by scamming. That's bad and they just got neg trust now with this kinda behaviour.

21 days after a non-existant monero transfer was sent to my wallet they still tell me IT is looking into it! Anyone dumb enough to buy any new contracts with these muppets should contact me, I will sign them up to some Bitconnect contracts, cheapest rate around I guarantee....