Bitcoin Forum

Scammer profile: https://bitcointalk.org/index.php?action=profile;u=303298

**Beware when you're playing at fortunejack.com**

I'll try to keep this as short & simple as possible.

I made a deposit yesterday. Started playing slot as usual, hit a free spin, and half way through my free spin, an error message appeared saying "cannot connect to account manager".

So I reloaded the game, first two times the same message appeared, on the third try, I manage to get back to it and finish my remaining free spins.

After a few more spins, I noticed my balance is a little weird, that my winnings from the free spins are not credited to my balance.

Then I contacted live support, and was told to write an e-mail to support@fortunejack.com.

So I wrote an e-mail, stating the issue, pointing out a 3 minutes 20 seconds blank gap between my game's transaction id in the transaction history page.

They took a while to investigate the situation, and then they replied to me that everything was fine, and asked me to double check my transaction history.

I replied, specifically mentioning that I was going to DIRECTLY contact the provider for a verification.

And then all of the sudden, as quick as a lightning bolt, they admitted there was 3 missing wins on my account. They say they have checked with the provider that the missing record was indeed there, but not on their FortuneJack server. So they proceed to refund my winnings to me.

I replied, stating that this is unfair and sketchy as hell, that I can't trust their casino anymore and wishes to close my account.

They replied, before closing my account, is there anything they can do?

I replied, mentioning about the bug bounty promotion, I am assuming a bug as serious as this, as they promised, warrant a reward.

They replied, these are their exact wording: "At your case there was no BUG."

I replied, if not crediting a player when they win is not a bug, then I don't know what else is a bug.

They replied, these are their exact wording: "We would like to inform you, that that was not a BUG, but some technical maintenance"

Here's my reply:

"If it was a technical maintenance, then why didn't your support mentioned it in the first two e-mail? Instead of apologizing for a maintenance, the first person replied there was nothing wrong with my balance and asked me to double check my transaction, and in the second e-mail they replied there was 3 missing wins and once again failed to mention anything about any maintenance. Do you see the seriousness of this problem?

You have unfairly removed wins from your players when they are not paying attention to their balance, and then only issue a refund when they say they would request a verification DIRECTLY from your provider. And when confronted, say that it is because of a "technical maintenance" that was never mentioned before. Do you know how sketchy this sounds?

And also, for an online casino, when you're in a technical maintenance routine, why aren't there any pre-announcement? There's real money involved, and the sites and games should be temporally shut down for your so called "maintenance".

I find all this hard to believe."

Proof: https://i.imgur.com/iRmO4Nv.png

I think there are some details misunderstanding about your side and the other side maybe their support are not only one who are replying to your issue.. that is why there are different answer and solving issue..
Why don't you try to contact fortunejack here in their official thread https://bitcointalk.org/index.php?topic=774929.msg18640589
And maybe they can solve whats your real issue.

Well problem is resolved and I am ready to move on, but they are the one asking if there's anything they can do for me to stay.

Just one quick question:

If your winnings in a casino was taken away from you, and the casino has no idea whatsoever until you contacted them, is this considered a bug? Even if the maintenance is true. They can blame it all on maintenance, but still that's a big fat bug that was caused by the their maintenance.

What pissed me off the most is that they're saying "this is not a BUG".

Yep everything is working perfectly as intended, player's money missing unnoticeable is perfectly fine, sure this is not a bug. /s

Their latest e-mail is pure gold.

They said: "What happened to you is not a BUG, it is a GLITCH"

Funny thing, in their bug bounty campaign page, they themselves used the word "GLITCH"

Proof: http://imgur.com/a/SdWyA  ::) ::) ::) ::) ::) ::) ::)

I think that they have contradicted themselves a few times in their correspondence with you.

Seems like they're trying to cover up the lies they told with more lies. If it wasn't a bug, then what was it? They say "technical maintenance" but I really think if you ask any other casino operator no technical maintenance will be done when a game was still live, ready to be played.

Either way, FJ is at fault. Thankfully it was only some free spins, and you didn't lose any of your deposit on this.

I think you should show this to game-protect. He will research this throughout and show you what is wrong and right.
He is looking for any chance to blame a website as scam and if he can find something than it would be scam, if it is not a scam and he doesn’t say it is a scam that means they are very legit going through his detail.

Is there already an article about Game Protect at Crypto-News?

No, if I do not say it is a scam, does not necessarily mean it is legit!

Despite of this, what does legit mean?

More drama here:

https://www.askgamblers.com/casino-complaints/bug-bounty-reward-not-given

They have once again manage to contradict themselves, not one but twice in a single reply.

Finally after changing their story so many times, it is now officially a bug, but a minor one that doesn't warrant a reward, yet they put 0.1mtc bonus into my account yesterday, minor but 0.1mtc? Afaik they have paid out 0.002, 0.005 as bug bounty rewards.

Blackjack animation bug? Yea major enough for bug bounty.

Player's winning missing secretly? Nope. Small minor issue, doesnt qualify for bug bounty.