Bitcoin Forum

Guys can you check if you have the same problem? The page is stuck and I can't access my dashboard after login.

https://s18.postimg.org/7zrgrk7pl/xapo.png

Already did the following:
-Cleared cookies and cache
-Restart Browser to via Refresh Browser options
-Already used other browser
-Restart router multiple times

Thank you!

What's your browser? May you didn't update your browser to new version?  Are you have trying with change IP?

It's impossible Im not using the latest version of my browser and I don't see any problem if you logged to XAPO from an outdated browser version (at least about 2 updates behind).

No Im using my direct internet connection via our ISP provider.

I just trying log in to my wallet then all's good. I guessing your problem on IP or Low Connection.

Oh I see. Thanks so much.

Means in my side is the problem. I will now checked it.

I got the same thing as showed in the screenshot some hours ago, not sure why, also it was the first  time i meet this. But when i cleared my OS and tried a second time everything worked correctly and i have been able to do what i needed. Guess it was just a glitch but no problem as long it doesn't stay forever. Sometimes weirds things happen on a website

You already did some of the best ways.

How is it now? I think you have a malware issue there attacking your browser. Do you noticed some automatic ads pops up(not on other window but on the same window) while you are browsing at certain site? It also ruining the certificate of a certain site. Even clearing browser can't solved the problem.

What do you mean by clearing OS? Reformat? I don't want that process and I think only as last option.

Still getting the error and I think it's only on me as I see no replies here about them having a same experience.

I think you are right. There is some pop ads on every side of the page in some of the websites Im visiting. I saw Vidsquare and tweakbit. On facebook there's no ads but on XAPO it has and some website. Whenever I opened new tabs it was redirecting to safe search which I don't know why it happen.

Ok bingo. Looks like you install some apps recently triggering the malware.

Don't worry it's easy to fix. A simple Google search will help you. Anyways, first you need to download an ADW Cleaner. Just scan and removed those threats it will find. Sometimes here, the problem will be solved. If not, then you also need to download, Malwarebytes. Same procedure, scan and removed. Both instructions needs reboot afterwards. I tested and proven that is effective. I don't want to post here the download link due to some concerns. Tell me later how's it going.

It works now!! I followed your idea and got some help procedure via Google search. I can access my XAPO dashboard now and get rid of those popups.

Thank you so much!! :) Just one last question, is it ok to just run Malwarebytes at my system?

Welcomed. 8)

Yes I see no problem at all. It will just give you prompt whenever a pop up or redirect thing will be happen. If that is ok to you then you are good to go. Remember that if you are using the trial version, then the quarantined option will only be available. The removal was only available at Paid Version.

You can locked this thread now if all are fine now.

Good thing that you resolved it then but I will share what I did a very simple work of patience when I'm experiencing it.

When I'm experiencing that long time of accessing to xapo's dashboard, I just wait for 10 minutes or longer.

And after that everything is working well, I don't know if that is related to our connection. I just figured out it then.