Bitcoin Forum

Hi,

Yesterday Polo had a super big lag (think ~2-4pm CET), then trading start working again, all looked.."ok'ish", my coins were still there. But when i logged in again ~1 hour later, my BURST coins were just-gone. Nothing in the transaction history, nothing in withdrawl history. Which is good i think, at least it does not look like "my account was hacked". According to the trollbox, i'm not the only one affected, from what i got it looks like "a random bunch of users lost a random bunch of coins in different currencies", but it sounds like its always "all coins gone" or nothing.

Anyone else affected? Not that it helps in bringing the coins back, but as Polo-Mangement is super quite about this (only announcement was "we are under heavy DDOS atm" on twitter), i would like the have a feeling if its "just me + handful of people from the trollbox" or much-more users.

this is a new thing that i hear, all i heard was people complaining that Poloniex is saying they are under DDoS attack but trading works and it doesn't work for them!

meaning they sat behind their computer watching others sell (who these others are, is not clear yet) and they could not do anything. nothing worked and they kept getting logged out of poloniex!

all you can do is to send them a ticket. and if you missed the chance to sell, they won't care.

Hm, the "trading lags" are a different topic in my opinion, because
a) that order requests time out sounds like a legit side-effect of ddos
b) the fact that prices go down-like-hell when the trading engine comes back also sounds logical

..still, of course, this is ..horrible :D But what makes me wonder much more is the "coins just disappeared" thing. Still could be a side-effect of ddos, like "we have a microservice architecture, and the balances are fetched from a different stack which is not operational atm. If fetch-balance requests time out, its shown os "0.00". Still, as this is really really scary, i would expect an statement about that. Like "balances might show wrong values, dont panic, cold wallets are safe"...something like that. But mods seem to simply ignore all questions about that, and that is...either "strange" or "close to 'stupid' behaviour".

As i had some btc on em-tee gox back then, this starts to feel like a deja-vue....really hoping it will have a happy ending this time..

Did u contact their support? They will credit your losing money.

If this is legit, I am sorry for your loss, please contact support @ Polo.  BUT....newbie account?  Loss claims?  I've traded on Polo since it started and have NEVER had a problem.

Yeah contact support, as much as you want to hate them for their problems they won't start stealing your coins for no reason, that would kill the site in record time.

As long as you contact them there is pretty much zero chance you will get screwed over.

I have also heard about this and they are getting DDOS attack for several times in last few days. The recent turns out to be worst and the one who have set stop limit or have open long position on XRP and Burst got liquidated and i think that's why most of people lost their all balances. I have no any open orders there so was in safe side.

Yes, i contacted the supported, but havent heard from the back yet (which is ok, i opened the ticket like ~20hours ago, still fine for me, can imagine they have a lot of tickets atm).

Before it happend, i _did_ had a stop-limit (but with limit 750 satoshi i think, not .. "0"), and stop actually should not have been triggered around that time, plus no trade showing up in my history. In other words: according to trading- and deposit/withdrawl-history, my balance is simply wrong.

When you have done the right of contacting support, the next thing is to wait which you have done then the opening of this thread is not necessary its when they didn't answer you within reasonable time, thats when this will be the last option and there are ways to go bout it. No amount of comments here will solve the situation you are facing rather from their support team which I am sure they will have an explanation for.

These things only their support team can help you correctly. Unless someone else faces issue then they can just give you advice what they did. But to solve this issue you may need to wait for their first reply to your issue. If their reply is not satisfactory then you can open up the thread with all the proofs then it will help. If you just say that you're balance is just disappear without proof difficult to understand.

That is true :) My intention was not "i will open a thread at bitcointalk in order to solve the problem", but more "give all the victims from the trollbox at polo at better place to discuss about the issue" (because i'm not the only one).

Maybe i should change the topic to make this more clear, sorry for misleading here.

In the trollbox an mod just said that they are having issues with ETC wallets, but working on it. Seems also to be related to the delay of deposit + withdrawls.
Maybe its not just ETC. Some people report they lost BTC, for me it was BURST.

Thank god it hasnt happened with me, hope to get all these issues with polo as their service is good and solve users problem and refund the coins in case of lost with some of their internal problems.
Contact their service and you will get your BURST back.

Yes, this really did happen. Ive traded on poloniex for years as well and never had a problem. Yesterday after buying Ripple I set my STOP-LIMIT and all my coins vanished. No trace of the transaction. Poloniex disabled STOP-LIMIT feature shortly after. Ive had a ticket in for 19hours now. Still no coins or reply. You'd think poloniex could at least make a statement about the issue on twitter.

Am I the only one that never had an issue with Poloniex ? Lol... These guys spreading the panic are really really funny

Its getting more fishy by the hour, withdrawals have to be "approved manually" now, put off for 48 hours, for several coins
Reminds me more and more to mintpal, crapsy ... as if they simply don't have the funds anymore.

Many people lost a fortune, couldn't close margin positions, while trading for other people obviously went on, for whales probably.
I could assume they got squeezed trading against their customers.
I'm not gonna deposit a single coin there anymore, pushing everything to Bittrex.
I never left anything on any exchange since the mintpal disaster.

Heres a keyword analysis of the trollbox
http://rorobo.com/poloniex/search_chat.php?q=withdrawal

I also having a problem in the withdrawal issues in the poloniex im already started thinking that it is a scam my withdrawal takes 3days still waiting for approval after 3 days the withdrawal get cancel and back in my account i already contack the support but there is no reply i just started using poloniex and all of my fellow bitcoiner say it not a scam and it legit and then this happened.

Some people on Reddit are reporting the same thing:

https://www.reddit.com/r/BitcoinMarkets/comments/6az4sx/people_trading_on_polo_read_this/

It seemed to be mainly linked to margin trading.

My advice to people: Polo obviously can't handle the volume, so start trading on other exchanges, and steer clear of Polo till they resolve their issues. Check the number of users online (always shown at the bottom of the Polo site) - if it is over 25,000, the site starts to get laggy, so don't even bothe to log in, do your trading elsewhere.

That's why Op stated and ask others if they also experience it, and look like many people say the same thing. Maybe DDoS problem or Poloniex cannot afford all of those transactions or whatever it might be. When you want to withdraw what belongs to you and it can't be processed and there's no any explanation, what would you think? better to use other trading platform for now.

I have already sent out all of my altcoins from polo to bittrex to remain in safe side because we may heard really bad news about them in near future. They may get into similar situation like bitfinex, i don't think all their claims about DDOS attack on their network is true. They may be trying to make profit with insider trading.

yes this has happened before many investors lost fortunes coins disappearing this has never happened to me before but there's something fishy

Lost my AMP coins the same way, stop-limit order triggered and coins are gone to nowhere, no record in my transaction/trade history, nothing...  ???

I've been on Poloniex from day one and I never run into problems. Hope everything get solved though.

I rarely do trades, though I do have a polo account.  Never had a problem with them, but after reading this and other threads...I'm really reluctant to use them.  We've seen so many exchanges turn out to be scams that it's difficult to trust any of them.  OP, I do hope their customer service people get back to you.  They currently have a good reputation and seem to be solid (complaints on this forum notwithstanding), so you should get your BURST back.  Goodspeed, my friend.

all my XRP are still. i have no problem :)

And yet your account here is 1 month old ?  :D


WOW another ultra super noob telling us all how it is  :D

and yet more of them.. such as user "ppc.pt"

I find it odd there is an army of noob accounts quick to run here and say this is "FUD"  ::)

Anyway..
This will get moved even though mod's here are a bit lenient..
There is a service discussion section guys.
If you looked there you may find 100 topics like this..

Sometimes i report topics for being in the wrong section but i think some deserve a bit of exposure.
At least at first..
This will almost for sure get moved out of ALT main though guys.

And i have not used Polo in a year or two so i have no idea what is going on.
Good luck.. don't use them as a bank ;)

Has anyone got any positive response from the support? Disappeared 1 BTC on Saturday using STOP LIMIT. :'(

"The stop-limit issue has been resolved. We're in the process of crediting stuck/missing balances that resulted from the issue."

My coins are back. Lost ~25% meanwhile..meh. Still better than nothing. But this was really creepy.

Poloniex have posted a blog post about their troubles:

https://poloniex.com/press-releases/2017.05.16-Industry-growth-and-its-effect-on-Poloniex/ 

It looks like they instrumentalized the method.
They claim DDOS and call margins on auto liquidated positions.
What a scam! They had all the time in the world to fix their system.
Happens regularly now after bull runs, mainly on XRP.
Anybody still trading there doesn't deserve much pity.

withdrawl
Complete
DGB
3400.92545139

2017-12-20 09:42:49
Address: D9LYnafb4rdAWtvxYVRrtxwdJRNcNY3pep
Txid: 9d3df2d2a7c6d16436cc6eec49441d06b2c0d686369c29ab6e5376dadfcfe49c

This txid has not beed shown on digiexplorer  it says no such matching records foun . Also it has non confirmation not even shown on deposit screen if you have any idea pls help I wrote to polo but still no answer. Also after that I withdraw another trasaction
Complete
DGB
103.19590909
2017-12-20 12:38:30
Address: D9LYnafb4rdAWtvxYVRrtxwdJRNcNY3pep
Txid: f0b66b0cccc4ceddc7a63359347f5b03a68631ea7ea3d9465606b4bd0f2fd742
As this is 100dgb it goes very quickly and also can be checked at digiexplorer What is going on where is my 3400 dgb?

change exchanger if you still experience the problem the transaction here is so easy so if you experience a problem that is so hard that's the difference in easy and hard here in crypto like the example of your problem in poloniex for me that is good exchanger but base on your story you need to change your exchanger now because of that kind problem your coins gone like scam so the answer in that is none.