Bitcoin Forum

Got a problem send one ether token to another wrong ether token to BITTREX from myetherwallet because of their bad user interfere website , immediately after the transfer i contacted the using their email Support@bittrex.com within a minute i got autorespond that i am just try to reach them through the wrong channel instead i should use ZENDESK.
i open another ticket through zendesk and wait to get a response, after 5 days without any sign of response then look for other ways to reach them out, They have no chat box on the website , no subreddit and non active bitcointalk. they are only active on SLACK.
i join their slack channel and raised a complain i have a ticket with no response and one of their support told me my ticket was low priority so it will take at least 2 weeks.
after 2 weeks i got no reply and the issue was still unsolved i go back to their support and it seems they are not willing to help until finally today they kick my ass out of their slack group so i have no way out and no any channel to get intouched with them again.

please what should i do ?

I think this calls for a mass boycott. You can't keep on treating customers like shit. I am currently in a similar situation Seems poloniex is better now

I didn't send out a wrong token I straight up got robbed.

They're all shit but still bittrex is far better than polo.

How does that happened ?

Did this issue ever get resolved?

Bittrex support has sucked for me as well.  over 30 days and still trying to get a deposit that was below the minimum balance and got put in a "hot wallet" and I was told that the Ether in this below minimum hot wallet would be deposited once I had a deposit of more than .1 ether.  Well I had several deposits, I had several deposits to my Bittrex account and the 0.003032288617702064 Ether is still locked in there as you can see at this link.  https://etherscan.io/address/0x92ae73a5b515f995e41b0c4ce82de8be9e031eaa. and my wallet on Bittrex shows only .00000008 ETH.  

The last email I got from support, TODAY, said and I quote.  

"Hi.
Please send me your transaction id/hash, without it we can not lookup your coins. BTW everything you ever send have already been credited please look below.
"

screen shot of deposits and withdrawals....

How the hell can they not see the balance?  These guys are completely worthless.  I have given them the transaction HASH many times, in other tickets, but they keep closing them out even though I am replying to this.  I am getting tired of these jerks, but it doesn't sound like Polenix is any better.....

That was how the blocked my account for no just cause.

Bittrex closed your account?  For what?  Also, did you have balances on your account that you lost coins to?

They are no closing any account without any solid reason because Bitterx is not new its working here for years try to contact them by submitting tickets hope they will send you some positive reply about this

Haven't you been reading the thread?  They SUCK at support.  been 30 days for them to resolve my issue.

This issue is not only with Bitterx its same on some other bitcoin related exchanges I have one issue on Poloniex they take nearly 35 days to solve this you have to wait for this and send them emails regularly hope they will fix this