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Title: MT. GOX VERIFICATION Problems Post by: RTQ1154 on May 06, 2013, 02:44:57 PM So, I have been using mt. gox for six months, When I started I had a friend set up my account and I submitted documents to get verified, They are reviewing these documents now, but I just realized that that he just put jibberish in for my name like an asshole, so name he put in for my account is not the one on the documents I submitted, I currently have coins stuck in my account I can not withdraw. Has anyone else had this problem and What can I do about it, I contacted support but They have not gotten back to me and it has been 24 Hours.
Any advice? Title: Re: MT. GOX VERIFICATION Problems Post by: Mt.Gox_Support_Natalie on May 06, 2013, 04:06:00 PM Hello,
My name is Natalie from Support. For verification-related queries, please kindly contact our AML team directly at aml@mtgox.com and they should be able to assist you. If they do not get back to you within 5 business days, please contact us at the Support and we will try to coordinate this with them. Title: Re: MT. GOX VERIFICATION Problems Post by: samson on May 08, 2013, 10:36:28 AM Hello, My name is Natalie from Support. For verification-related queries, please kindly contact our AML team directly at aml@mtgox.com and they should be able to assist you. If they do not get back to you within 5 business days, please contact us at the Support and we will try to coordinate this with them. LOL, 5 business days for each reply. If you have to email back and forth a couple of times you could be talking about months of waiting. Title: Re: MT. GOX VERIFICATION Problems Post by: Kupsi on May 08, 2013, 12:07:50 PM Hello, My name is Natalie from Support. For verification-related queries, please kindly contact our AML team directly at aml@mtgox.com and they should be able to assist you. If they do not get back to you within 5 business days, please contact us at the Support and we will try to coordinate this with them. LOL, 5 business days for each reply. If you have to email back and forth a couple of times you could be talking about months of waiting. Where did she say that? |