Bitcoin Forum

I just applied level 2 verification and i have also uploaded photo ID and picture of myself holding ID, but my status is still incomplete.
Is this a natural occurrence or I should wait for manual approval by poloniex?

https://i.imgur.com/yXKvLZW.png

I have been trying to get level 2 and level 3 verification for a couple of months now.  It will go about a month to a month and a half, then it seems like someone will take a look at request something else.  I have sent multiple pictures of myself and utilities and ID's and so on and so forth, but it takes a few months before anyone even looks at them.

I have also made a few tickets, but no one has ever responded and it doesn't seem to effect anyone looking at what I have submitted.  Basically, patience is really the only option.

Ok i understand, so i just have to wait for level 2 that i apply this is manually verified by the poloniex team.
Poloniex increasingly annoying, all done manually whereas poloniex is one of the largest exchange platform in the world's of crypto.
Hopefully i can withdraw all the coins i keep there and then i will never again visit poloniex. >:(

Yes it is normal, getting verified in poloniex might take few weeks and these days it is taking few months due to increase number of support ticket and verification request.

I was very lucky in this because they verify my application in less then one week better try to contact them in chat hope they will check for you and clear all your things in very less time they are very quick in response this is my personal experience with them in last few months

I think you are not aware of recent changes polo have made in their site. They have completely disabled trollbox in the name of moving support staffs to handle support ticket but we will never know the real reason behind it. Yes it seem you are really lucky to get verified within a week.

Sometimes it's just for a weeks but Im seeing today that the verification process even can take up to month/s.

Yes it's manual approval and you have no other choice but to wait. I suggest to make a new ticket everyday (just a single one so it's not annoying) so that it will always be bumped until they will told you that same request is on processed right now and just kindly wait.

I am yet to get verified there but I have heard really bad story of others who have waited for more than 2 months to get verified there, you can try getting verified in bittrex which is quite faster. I am thinking of shifting from polo to bittrex because of their poor customer support and lot of delays recently.

Everybody should try to understand that Poloniex has slowly become the biggest altcoin exchange after the demise of Cryptsy. Obviously theres a backlog in applications to get their accounts verified also because the the recent influx of new traders because of the bull run.

They also closed their troll box because they got their moderators out to help answer customer support emails which also has a backlog.

Just be patient.

Well, we ve all been very patient but this issue s been going on for months now and it s about time for them to resolve this problem.

The problem is that no matter how much profit Poloniex has made with their insanely mad volumes, they still aren't willing to expand their staff crew significantly.

That is simply said unacceptable for an exchange that is basically settling itself in the top of the crypto market. I don't see any significant changes here, unless they start expanding their staff crew.

Yeah thats true. Although I still use Poloniex with the majority of my volume, I have also been starting to use Bittrex. For disgruntled users, give Bittrex a try. Their volume has been good enough lately.

I've had the exact same problem as you. At first, the site wouldn't even let me upload my documents for Level 2 and I left it alone for some time. Just over three weeks ago, I tried again and opened a support ticket. I received a reply within hours, but the response was misinformed (they thought I was asking for Level 3, despite screenshots and clear title). I updated the response and said I only wanted Level 2. The ticket hasn't been updated since.

That said, I'm still working on the Level 1 daily limit and it doesn't seem to have caused any issues. I have started moving out my balances, however. Just losing a bit of faith in the way things are going.

Poloniex is an extremely untrustworthy exchange right now to use.

I don't think that anyone has gotten their Level 2 verification done since a few weeks back, so i actually do not know how long of a wait time you might be looking at here for you to get approved for $25000.

I think the main reason why they're not willing to approve no applicants for higher withdrawal limits is because they have liquidity issues on their exchange, and they don't want anyone withdrawing super high amounts. What I suggest doing is just cash out $1000 a day until everything is cashed out, and move to bittrex.

I requested Level 2 verification somewhere around 25th of May. Still nothing.

I find it unacceptable and deliberate on their part. They are basically holding your coins hostage which is why we should all vote with our "feet" or "coins" and stay away from such a disrespectful practice.

I do not even think that they are doing the verification themselves so increasing capacity should not be a problem.
They are holding your coins deliberately stuck.

I guess what would be really nice right now will be to see some sort of announcement from them to address this backlog. Everyone is suspecting that they are deliberately limiting withdrawals and if even half its users are withdrawing slowly like me, they're going to lose a lot of liquidity in coming weeks. The simple solution would be to hire more support staff. It can't be such a hit to their profits.

That is not a coincidence that they'd want to deny your level 2 verification. It is completely planned and deliberate as you said.

This on top of the fact that there is a constant fake lag which is blamed on hackers(as always, gee give me some new phrases here), as well as the trollbox getting shut down, it is evident that they are trying to get as much deposits in their system as possible and limit the withdrawals.


i doubt they care at all, just like cryptsy in its late stages, i suspect soon we'll see absolutely no customer support, certain coins unable to be withdrawn, resulting in premiums for those which still can be withdrawn.

@OP, all you can do is withdraw $2000 a day, and hope for the best, at least for now.

i got verfied level 2 a week or two ago. if i remember i think i applied for it in march. i did one extra ticket a short while ago but i don't know if that made any difference.

I am waiting for 2 months for that verification. The problem is that sometimes the limit really sucks. I mean..it is terrible.

Polo got 2.000$ equivalent in coins daily limit,no verification needed,just email
if you want to withdraw more than that-create more accounts

Well, it used be all super fast but now poloniex is definitely really, really incompetent in terms of its ability to process customer requests.

Ify ou look on discussion boards on reddit or scam accusations here you'll see a ton of posts about poloniex either delaying withdrawals, deposits, not approving level 2 verification, or all of the above for some people.

You shouldn't wait for higher limits, start withdrawing as quickly as you can. I actually haven't seen anyone being approved by poloniex for lvl 2 since end of May, and it's probably not going to happen for you any time soon either. The fact that their trollbox is removed as well just further shows that they want to cover up the whole thing. Late stage craptsy scam was somewhat the same situation as polo is right now, scamming user deposits, selectively as it seems.

Yes I have also seen a lot of bad feedback everywhere for poloniex and I do not see a great effort from poloniex to solve this problem, I also already want to get out and leave them. But with compulsion, I still use poloniex because I still have a balance there that still status "Awaiting Approval" and that problem continues to happen repeatedly. Poloniex is really annoying! >:(

This problem started when bitcoin rise to $2000, before when bitcoin was down to  $ 2000few people needed Level 2

Imagine that polo with the rise of the price of bitcoin increased the number of people that make trade in the site and as 1 bitcoin is more than  $2000 all who want to withdraw 1 btc are forced to level 2 verification and people do not have patience will send a ticket .

With so many tickets it is difficult to support answer all people

This problem will only get worse.

Just because the price increase of 1 bitcoin $2000 poloniex is already problematic like this, I can not imagine if the true bitcoin price would reach $3500 till $5000 as has been much talked about. Maybe poloniex will be out of business :D

hi Everyone
I been trying to take my BTC from Poloniex but it wont let me (Awaiting Approval), so i send in ticket for support but still waiting and it has been been over a week. i sent a message to Poloniex by Twitter but still waiting...
Heads up don't deposit any coins if you want to take it out.