Bitcoin Forum

I think CEX.IO is strange.

I can not communicate with them.

I sent $ 3,000 seven days ago.

There is no response.

Is there a way I can find $ 3000?

It 's hard to trade because I can not trust it.

CEX.IO should be trustworthy.
Have you contacted support?
they are now overwhelmed

Never had any issues with them and support is excellent from them. I send several times money also i withdraw money with no delay. But now they are overwhelmed with transactions give them little time, withdrawal is fast now but for sending they have huge request. E-mail support they will help up as much they can also use app from them.

What do you mean by this?
Since I never heard any bad or negative comments from them. Did you try to send a  support ticket?
 If not yet, Then you should try here https://support.cex.io/hc/en-us/requests/new

bL4nkcode //

Yes I have tried many times.

There is no reply.

I saw the thread title and thought it was 2013 again.

I honestly thought cex.io had collapsed, do they still cloud mine?

I logged in and had a small amount of BTC in there, so thanks for reminding me about the site :)

Contact your bank and ask them if the wire transfer went through from their end and make them call the receiving bank if the wire was received on the other end. If both answer yes, contact CEX again.

Im sure they are not running with your money. But theres surely something wrong with your transaction.

From where you are making your bank transfer? Is it outside EU or US?
It's taking unusually long so you need to check with your local bank is everything ok and did you filled all the required fields correctly. Mine are usually arriving in under 48 hours, but I'm EU based.

They have an official thread right here in bitcointalk: https://bitcointalk.org/index.php?topic=318010.0 and is operated by forum account https://bitcointalk.org/index.php?action=profile;u=148073
As the official thread is a self moderated one, I would advice op to contact the member and explain in details. Hopefully he will help you by sorting out the things.

Usually they do well with bank transfers.
As the above comments state, try to contact the support again and check it with your bank. There should be a sound reason for that.

go to the cex.io chat and make some noise
you will get contact with them quickly after that :)

 >:(

I gave up.

They do not communicate with normal business.

They asked for a long paperwork.

They asked me for my job, my job, my income.

I prepared and submitted all the documents.

I declare that I am a private business.

However, they did not properly examine the documents.

They wanted a payroll certificate.

I am a private business owner, how do I get a certificate of salary income?

They do not communicate normally.

I am afraid that they will refund it properly.

Good day,

We apologize for the negative experience you might have had with CEX.IO.

CEX.IO is a legal company with strict AML/KYC rules, within which the compliance department can request additional documents.

Could you please provide us with your username and ticket number (if you have any unresolved tickets), so that we could investigate your issue and help?

Better to keep calm look at the post above if  you can verify that you are the real owner of the account they can help you to fix your issue and i think you are not the only one who experience the same thing ..
CEX.io was one of the old exchange site but i can't guarantee that they can fix your issue.
Better to use the support ticket and talk to them to fix your issue. .