Bitcoin Forum

Hi guys,
What is the best thing to do at this moment to login to my blockchain wallet?

Last 2-3 hours I have been trying to login, but due to the "Email Code" I am unable to login.

It will be appreciated if someone helps me out.

B. regards

Did you try to look at your spam folder? Or in updates? And BTW what email provider are you using if not gmail then you must use them instead. For now you can only do is to wait or directly message them, the bc.info support, if you're lucky they will reply you asap since these are the common problems of bc.info wallet users. But my part they working properly (I just use them to watch only address for the notifications of sending and receiving coins)

From the beginning I am only using blockchain. And I never faced this problem.. Always smooth!

But today I am facing problem. I checked spam also. And I am using gmail.

Try to contact them via facebook here https://www.facebook.com/blockchain
And try to contact them in twitter here https://twitter.com/blockchain

This is the only way to can do when you are having issue about logging in maybe there are some bugs about your account that is why you are receiving a code to your account..

Blockchain wallet is a bit buggy, sometimes their authorization email is down for all users, but I just tried to log into my account and received authorization email (using gmail) and 2 FA code on my mobile immediately, this is a problem at your end. Sometimes the email may take up to 30 minutes to arrive. Clear your browser cache and cookies and try again or use a different browser. Authorization email delivery issue usually gets resolved on its own.

As far as 2 FA code is concerned, you can disable 2-step Verification via SMS in the security settings. Reverify your number and then enable 2 FA, it should work.

The recent phishing trend and wallet authorization basics, https://blog.blockchain.com/2017/05/02/phishing-trend-wallet-auth-basics/

Always check whether the email is from, no-reply@blockchain.info

I have had the same problem starting 11 July.  I was getting the emails delivered appropriately on 10 July.

I have checked spam folder on gmail, no emails from blockchain there.  Interestingly enough if I go to an incognito tab and try to login I will get the "authorize log-in attempt" email.  So it seems like it's not as if GMail is rejecting all mails from blockchain.info.

I opened a support ticket but the initial response suggested checking spam folder and resetting 2FA.

mine also error, cant login!

What email address are you using? if it's gmail, you have the "other" folder in your inbox. Also, I've had this problem aswell a couple of days ago, try to contact them, they'll help you out as they did help me (last time they were aware of the problem and fixed it in about an hour).

Well you're not the first one who facing this problem, many people got this prpblem, you have to contact their support to solve this problem, and if you get access to your account i'm advising you to withdraw your coins as soon as possible, and save them in another safer wallet maybe on electrum, blockchain.info is a good wallet that giving access to our private key, thing that make their service are bad is they have lot of issues, i don't use this wallet anymore.

After a day, so how is it now?

Out of curiosity and to confirmed if it will happened to me too, I just tried to login and everything goes smoothly. Don't bother to contact the support again as they will really tell you to check other folder or reset something. Try the suggestion above of the user who have the same experienced like you. Also reset everything including your browser and router to have a fresh look.

I think its just a bug and i think this issue is already been solve someone are still complaining and updating this thread.
Actually you also shared the image of the error and send them to the support so that they can fix the issue as soon as possible..
Like other said its really annoying and i think there is some corrupted about your account and you can try change number or email where you are receiving the 2fa just disable or removed and add a new 1..
It should be work if blockchain support still not replying..

If I were you, once you solve this current issue, try to use the mobile app of blockchain (android or IOS) so there's no need to get an email confirmation everytine you login, just one time email confirmation, unless your ip address changed. But in my part I always receive those confirmation in just seconds I dont think if your location/country have to do with this delayed email service (I guess)

No change.  I've checked it two or three times a day since 11 July and no change in behavior.

Support keeps suggesting reset 2FA which takes weeks minimum and I suppose I'll never be able to use this email address for 2FA again.  But email works and AFAICT blockchain doesn't.

Appears to be working today, kinda.  2FA seems to be deactivated, at least for my account.

I have experience this stuff too on which the email didn't arrive but I have just waited for 2 hours as far as I remember but it still arrives. In your case if it doesn't arrive for how many hours already then better to contact support. Theres nothing we can do if it wont arrive. These kind of confirmations would only be gone if we did just logged in into a common ip.

I have been experiencing the same problem a couple of times. It's truly panic any user facing this problem. You should take this problem in deep and you have to contact their support to solve this problem.