Bitcoin Forum

Why Poloniex randomly holds withdrawals and deposits? I am sick of this happenning. I have 0,4 BTC in approval for withdrawl since 5 days ago and they never answer support. Do you guys know If there is another thin I can do?

what is their reason of holding your bitcoins?

Polo is having serious issues and has been having them for weeks if not months. Seriously, there are so many red flags that they are insolvent, have been hacked, or are pulling an exit scam (least likely in my opinion). There really is nothing other than to do other than wait for the withdrawal to happen. But if either a hack or they are insolvent is the case, they are most likely using / waiting new deposits or trading fees to facilitate awaiting transfers that are too big.

I am moving my bitcoins to Bittrex after this. Poloniex support is a shit. I knew people that holds more than 500 BTC there, they're crazy. 

I'm using bittrex. I out Poloniex because customer service not response. when i withdraw btc from poloniex then show as awaiting aproval and no any customer support reply on ticket.

Totally agree with you, I left polo few days ago. They are don't care about users that's the point. There are many exchanges in the crypto world.

Poloniex has basically been a broken site for a long while now and a lot of people, including me, have been warning people about not depositing into poloniex until all their issues are resolved. Seems like though that a lot of people have missed out on the info.

Main issue with poloniex is that they seems to randomly seize withdrawals and put them in awaiting approval, and the support is just horrible. Nobody is going to respond to you if you try to ask them what is going on with your withdrawal, absolutely no one.

Unfortunately i really don't think that there is anything you can do apart from trying to "spam" their support with requests and hoping that they do respond one day. You might end up waiting weeks or even months, though Take this as a lesson, don't use any exchanges with outstanding scam accusations.

The thing about Poloniex is that they have an automated system that flags withdraws for several reasons. Things like having a lvl1 account, no 2FA enabled, password recently reset, going over your daily limit etc. can flag your transaction for manual approval. Their userbase exploded this year, likely resulting in a lot more submitted tickets and flagged transactions. People submit several tickets per day about the same issue, resulting in a work overload for their employees. They are under-staffed and work keeps piling up. They need to get their shit together before they lose all of their new customers.

Enable 2FA to slim down the odds of getting flagged.

If this is true then that explains why some people are always getting issues with poloniex and others never seems to have any issues. And sometimes we mislabel this event as selectively scamming by poloniex.

However, even if this is *supposed* to be good for the user, it's actually doing more harm, in my opinion. If they are going to continue to offer this automated flagging system then either a) make it optional or b) hire more support crew to resolve tickets.

The thing is, they have got rid of all the moderators on chat to train them to become support. But the situation doesn't seem to be improving much.

It's probably time for people to switch to another exchange like Bittrex until all this is sorted out...

I had 2 withdraws stuck for a few weeks but they did get processed. I can imagine that the process of hiring more employees is difficult. Their employees have access to a lot of personal details so they want to make sure they can be trusted.

You know to keep the solution very simple,why not just stop using the service when you're not satisfied with it ? Every week or so they have a accusation against them for not processing the withdrawals on time.Eventually after couple of weeks,they get solved but what's the point of waiting if you don't have access to your funds in time ? I've moved on from Polo a while ago.

My issue was solved. Moved to Bittrex thanks God! Poloniex never again!

Take a look at and start supporting Supernets barterdex.

A fully decentralised, trustless exchange with atomic swaps.  Having someone else holding and controlling your coins could soon be a thing of the past.

That seems to be the norm these days.

Should have done your due diligence before you deposited into their site. If you just browsed through the "exchanges" section and the scam accusation sections of this forum you will quickly realise that poloniex is completely unresponsive with their support.

I agree with thenewanon, i think that the problem is due to them being short handed on staff, or there is a liquidity issue. Probably both, tbh.

Nothing you can do apart from waiting patiently. It'll take some time though, trust me.

I don't know how but suddenly my withdrawal was approved. Maybe this thread helped, I will never know.

Most likely not. Poloniex isn't one of these companies who have an active presence on bitcointalk forum. But it's good that your withdrawal got approved - did they say anything via support, or is your ticket still answered and your withdrawal just went through without notice?


That's not an excuse... They've been having problems for at least since April-may, which is around a 3 month timeframe at the least for them to sort out there issues and get their shit together. The trollbox has been gone for at least 2 months as well now.

The thing is you can only hope for the best, if your withdrawal is not flagged then all is good, but it is, it all depends on luck.

I have 2FA enabled, but they are still holding an Eth deposit I made two weeks ago, with thousands of confirmations. No reply from support either. I can't see any reason for this other than they want to steal funds from customers. I swear never to use Poloniex again.

I found some names of managers at Poloniex:
Curtis Hale, general manager
Tristan D'Agosta, Founder
Anthony Eufemio, Founder
Mick D @MickD CXO

i can see many peoples on twitter claiming their withdrawal are stuck pending or whatever. they have new support twitter just for customer that have an issues with their withdrawal. you should check it out on twitter. anyway i have no problem till now using their platform. i hope it will not happen or i will leave them also.

Really? I only know @poloniex that is not very active, but it is true that many people try to contact them using that Twitter account, just because their support is useless and there's no other way of contacting them. There is also @MickD (CXO at Poloniex)

Yes i am aware of that, there are a lof of complaints about Poloniex at the moment, that is why i stopped using that exchanger. I recommend you to use cryptopia, its a nice exchanger and it has a lof ot altcoins to trade if you wanna diversify a little bit more.
By the way, poloniex is not being so safe at the moment.

I have already withdrawn all my money from Poloniex, except for that Ethereum deposit that they have spirited away. As soon as I can get hold of that, I will withdraw it and never again trust them with my money. Until then, I will try to nag them on social media as much as I can.

i tried support and did work.

it seems poloniex got serious problem with their withdrawal section and poloniex staff needs to fix this problem because i see many people having difficult when they want to deposit or withdraw their coins. beside that, their support system needs to be more active to handle their member or they can open job vacancy for their support system. i know poloniex is a big market with thousand of members so if they don't have a good support system, then their member will disappointed and leave them.

Is this a crime, what can we do with this incident?
I have long left the poloniex and moved on to Bittrex. Since the troll box omitted a lot of problems that arise. I believe that poloniex was once the greatest Exchanger, but now it's all gone.

You won't believe this. I received some BCC because I had BTC there when this shit happened. So guess what! I withdrawl my BCC and again they hold my coins... Haha I can't believe this... 5 tickets opened till now and no answer...

It has being a shit show for a long time for Poloniex, they will never respond to your tickets until they release your coins and most of the traders have switched over to other sites,they will loose customers because of their poor service for the last six months.

Poloniex presented many withdrawal problems retained 2 months ago and apparently is returning the same problem. I think they have some financial problem, because this story that they are short of staff is no longer working they say the same thing to 4 months already.

I have no idea either but exchanges in general(especially poloniex, it seems) seems to be significantly lacking quality customer support. I remember this wasn't the case a year ago, and my tickets were able to be responded within 24h in a timely manner.

This is definitely not the case now, as poloniex is one of the most problematic support that i've seen in the crypto space so far. Plus, all the withdrawals seem to be in "awaiting confirmation" state which seems to be explained by nothing.


That really sucks. So now you've got 0.4 BTC AND 0.4 BCC stuck, and you can't cancel neither requests? Jesus.

Those 0,4 btc I got withdrawl after 2 weeks, but now my BCC are in "approval"... This is a mess, they were such a respectful and great exchange, now the can't even answer support.

I finally got an answer from support. They said that my eth deposits were cancelled due to "insufficient gas" and that my coins should be back at the sending address. They are not, but now I'm not sure that the problem was Poloniex fault, it could be HitBTC's fault (I sent the ether from there) or it can be a bug in the Ethereum protocol.

In any case, taking three weeks to look into a customer's request for help is unacceptable.