Bitcoin Forum

Hello,
Two days ago, I recovered my Bitcoin Cash from my BTC wallet. I read that Kraken is one of the sites that accepts Bitcoin cash so I made an account with them. Once I was registered and verified, I then went on to BTC and went through the recovery site to get my BCH. After recovery, it prompted me for an address to send it to. I then went on to my Kraken account and looked for a BCH funding address for the deposit but there was none. I panicked, as the recovery site wanted and address then and there to send it to and i could not find the right one. I then produced a BTC address instead and used it to send the Bitcoin Cash there. This was obviously not a good idea- I have been waiting for the money for over two days now and it seems to have disappeared.
I have since talked to both BTC.com and Kraken support. BTC.com have told me that they have sent the BCH and that it is a confirmed transaction on the bloc, which makes sense to me. Kraken, on the other hand, have referred to an email that they sent out before I signed up with them, telling people not to send the BCH to a BTC address and that it is very resource intensive to recover lost crypto currencies, so they will not bother helping me and instead use the time to create an open post for this mistake to be prevented in the future.
If it is a confirmed transaction, does that mean that Kraken has the BCH somewhere in their system or my address and is it legal for them to hold on to it? This is a matter of 14.2 BCH and I cannot see how this can just be ignored by Kraken because of "resource intensive" work? Too bad, so sad?
Is there any possibility for me to get it back??
I would appreciate any advice on this.
Thank you!!

Sorry for you, guy, but why did you not make before a research in Google ?
All the information about the BCH split are on a lot of website !

I'm affraid there is no solution for you problem.

As far as i know,if you are using BTC address as an address for your BCC/BCH for now you still can claim it.
but,you need their help obviously because they're the one who is holding your private keys.
a past few days i can see some people doing the same and 'accidentally' send their BCC/BCH or BTC to opposite wallets.
look at this :
https://www.reddit.com/r/ledgerwallet/comments/6r48sm/accidentally_sent_btc_from_my_nano_s_to_a_bcc/
if they refuse to help you,that mean they're stealing it from you.

how about opened something like that on reddit ? some people may be can help you or may be you can contact kraken support in there and asking about your problem?

It was not.


There is nothing that BTC.com can do for you. They sent the BCH where you asked them to.  They no longer have control over the bitcoins.


That is unfortunate. Without help from Kraken, it will be impossible to access those BCH.


Yes.


That will depend on the laws in the jurisdiction.


Only if you can convince Kraken to assist you.

Crypto is pretty unforgiving, if you're transferring large sums of money you better know exactly what you're doing or it'll be a problem. I think the prior remarks are correct, Kraken probably can't really help you because they don't have the funds.

Keep pushing for Kraken to help you. I made this mistake years ago on another exchange and they dumped the private key for me. That's your only hope. I bet they created a boilerplate response to avoid having this issue drain their support resources. I'm sure you won't be the only one.... :-\

That amount of BCH has been sent to kraken and now is stored by Kraken. If you search for that transaction, you see that. But that amount of BCC is not your wallet. You can send a message to them. Hope them to help you.

This exactly. They hold the private keys, so those keys also work on your BTC address. They should be able to move your funds back or wherever you want them to go.

Really !??

Even if there is a mistake :

- no problem for Kraken (or the "system" in general) to receive BCCs on an invalid adress !??
- Kraken needs ressource to deal with that ?? I'm sure they won't have any difficulties to sell them if they would like to !

I understand that for example transferring on a phising website (for example on the false electrum site) is really a big mistake but in that case, it would mean Kraken is capable of stealing you !...

I hope they will wake up very soon...

Since you send your BCC/BCH to a BTC address it is essentially lost and there is a decent chance Kraken doesn't have it; assuming that the address you send the BCC to was a new address and was not used before on the old chain. If that is the case, it belongs to that address on the BCH chain, and your only chance of getting it back is having someone sending it back (if anyone even has that address yet) or generating it by chance.

Sending BCC to a BTC address causes the BCC to belong to that same address on the BCC chain, and maybe Kraken has the private key since they generated the address on the BTC chain but I don't know because I simply don't know how cross-chain addresses work.

Well deserved! Greed is destructive.You really gotta be out of your mind to not know how crypto works and are just here for making some quick bucks.I hope you and everybody else learns something out of your situation.As the great minds said,choice patience over greed and I see where you're going.Could have waited a 1 week more to claim your BCH.

I think you should give up hopes.The tech isn't stable at the moment,markets are still getting adjusted to BCH and are in the process of updating their stacks.Next time doing something like that I hope you read a lesson or two on the blockchain.

You need the private key that was created behind the BTC address that was created. Then import that in to a BCC or is it BCH wallet.

I believe it's a simple matter of doing > dumpprivatekey <BTC address> in the debug console. They could do it for you in 10 minutes, but the complications of the possibility of someone who was trying to get a private key from an address that didn't belong to them might make the exchange owner have to put more effort in to doing this.

Hi,
thanks for your reply.
This is what Kraken replied to me:


"You are absolutely correct about us possessing the private keys in this circumstance. That being said, it isn't as straight forward as you might think. Kraken is a cryptocurrency exchange and the nature of cryptocurrency exchanges are wholly different from the experience you might have with a personal wallet where you have easy access to the private keys. With things like the theft of Mt Gox, the internal compromise of Shapeshift, the social engineering of BitPay, and others, we must put security as the paramount concern. As such, our exchange is setup in such a way that nobody within Kraken can unilaterally move funds. We believe that this is a very important protection that makes it extremely difficult for client funds to be stolen by external or internal parties.

Only a very small group of people at Kraken (devs) have the ability to access your funds given an auditable thorough process of checks and balances. This makes the process extremely resource (time) intensive for the devs that have very full plates and very little time to dedicate to any specific task. They must prioritize all of our tasks internally and the requests of clients as best they can. We think that the prioritization of improving our UI/UX as to avoid these type of mistakes will show the greatest dividends for our clients.
"

This is the second time they sent me a reply like this.
Do you have any advice on how to convince them to give me the private key or help me in any other way?

That's the biggest bullshit answer I've ever read...it says nothing!  They're so fucking
busy that helping a customer is too labor intensive?  Give me a break.

What's this about internal compromise at shapeshift?  Haven't heard that one yet.

Step 1.  Inform as many people as you can (Social media, discussion forums, reddit, etc.) that Kraken has control of your money and won't let you have it back.

Step 2.  Contact a lawyer and ask the lawyer if there is anything he can do encourage Kraken to give you your money back.

Yeah, I dont know how legal this is, as it is their address that the BCH is in,  so it is not lost. They have the private key to fix the problem. I am not sure how long this would actually take them..instead of writing me long emails about how they cant help me. I think is what happens when a company gets that big- they dont care about the individual customer anymore.

i hope you can get your BCH,at least you don't lose your BTC.it take days for me to claim my BCH and today finally i can exchange it to BTC although the price is not really good but at least i can  get some BTC.hope you can get yours too ;).

I am very sorry for your loss and I hope that you can get your coins back but it looks like the exchange is not wanting to cooperate with you at all which is a big shame. I will be keeping my positive vibes coming your end in the hope they might relent and change their minds.

Too bad for you, I'm going to give up on this as with their statement given to you, they really can't help you with it.

But why they are trying to reason out other incidents it's completely far from your request.

Why not they want just try to investigate at your case? Anyway wishing you to figure out a solution for this and they will cooperate.

could that be due to the split event of BTC?

Unbelievable answer for sure in which they really confirm they could BUT they don't have enough time/ressource !...

Keep that email that could help you recover your money...

And I would also recommend to you to "make noise" about that on different forums or social websites (reddit for ex), they don't like this for sure...and it could really help them finding someone taking 15' solving your problem...

i got the same problem with kraken, its kraken fault their system shows the option to send bch to btc address why? i did that selected the option to send bch to btc account 100% authentic of sister, but lost the coins. spoke to kraken they said talk to coinbase, wrote to coinbase but they are not interested at all, they said read FAQ..
is there complaint i can make to get my money back from these robbers

i wrote to kraken again that why their system showed me to send bch to btc address and showed me the amount of btc that will be transferred after converting.
can they steal my money just like this

It's better to forget it my friend and like kraken.com said that it will be a reminder for you to never commit such mistakes again because your are fighting a battle that is already lost from the start.

i have a mistake when Sent bitcoin to bitcoin cash address, i cant get my bitcoin back. Sorry for you, but your bitcoin is gone.

I think I saw an ad about a group while ago which were recovering lost BTC's for some money.
Maybe should google that, maybe they can recover Cash also.

You may never recover your money ever! Your BCH is going! You will do yourself a lots of favour by moving. Instead of spending so much time in trying to recover it, use the same time amount of time to earn the money lost. Money can be replace, but time can not.

You've lost it forever and next time you should be careful on every transaction. That's what Bitcoin Gold unique because you cannot send Bitcoin gold to Bitcoin or Bitcoin Cash because the address format is different.

This happens lot many times that even I was scared as experienced in crypto.
So always double or even triple check addresses. I think you won't recover it, it is gone yeah.

I think nobody can retrieve coins when lost in any Cryptocurrency and that's what made Cryptocurrency unique. When you lost your wallet or private keys or any kind of Cryptocurrency access is truly disaster.

Hi,

What I don't understand is : where are these BCH really !???

If you try a transfert a transfer from a BCH adress to a BTC one, why do u have a "success" notice transfer from Kraken !???

I really need more information to understand blockchains...If the transfer occured, then these BCH must be somewhere, no ?? These BCH are not lost for everyone...It's too easy for the receving exchange to say I can't do anything...

Exactly where you sent them.


Because they have successfully sent them to the address you asked them to send to.


Yes.  They are exactly where they were sent to.


That depends on what you mean by "lost".

If the recipient refuses to help you, then you're going to have a difficult time accessing that money.


Yep.  You can try and use courts and law to force the recipient to do something. That's likely to be expensive and might not be successful.  Are you willing to risk that cost?

Hi DannyHamilton,

And thanks for your answer.

Fortunately it did not happen yet to me (I triple, quadruple or more check adresses before I sent any coin...i does not mean it could not occur to me !...)...

But I really dislike that because from what I understand, you also confirm the receiving exchange has everything it nedds to use that amount of BCH...so finally what you say is that the receiving exchange just steals the coins if it does not decide to help his customer...

 yes be careful with COINBASE specially, they charge heavy fee for transaction but would not miss the opportunity to steal your money

This problem is only going to worse with Bitcoin Gold ... and if Bitcoin 2X, Bitcoin Silver, Bitcoin Diamond ever become "a thing".  It sucks, but if it wasn't an exchange, you can probably recover the money through private keys.  Exchanges screw you over, and honestly, they probably go through occasionally and clean out these misdirected private keys....