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Title: cex.io payment hold Post by: kaspabha on August 11, 2017, 01:42:11 AM Yesterday i tried to deposit on cex. but transaction was rejected. I thought bank balance is not enough. Today i deposit some & i found that my money is hold. I contacted the bank & they told money transfered from card but your site didn't collect yet. They gave me the cord. According to cex payment is rejected and my cex balance not increase.
I contacted cex but i haven't got any reply. Normally how long it takes cex to resolve these issues? Title: Re: cex.io payment hold Post by: pinkflower on August 11, 2017, 06:51:20 AM These issues would be resolved in 5 business days or more. The secret is to always be polite when contacting an exchange's customer support but always be reminding them enough to do their jobs.
I would say write them a polite message everyday asking if there is news about your concern. It works for me and hopefully it will work for you too. Dont lose patience. Title: Re: cex.io payment hold Post by: kaspabha on August 11, 2017, 11:34:26 AM These issues would be resolved in 5 business days or more. The secret is to always be polite when contacting an exchange's customer support but always be reminding them enough to do their jobs. I would say write them a polite message everyday asking if there is news about your concern. It works for me and hopefully it will work for you too. Dont lose patience. Thanks |