Bitcoin Forum

I just logged in to an old localbitcoins account and have found that my Bitcoins (purchased in 2013) were moved to another account in 2016 without my permission.

The helpdesk have been useless - denying that I even had an account with them until this morning.

Have I lost my bitcoins or can I recover them?

Never trust a third party with bitcoin.
They have your private key, so the only way to recover your btc is talk to support, nobody else can help you. Localbitcoins is a legit company so it could work.

Hey,

There could be two possible scenarios. One: your account password has been stolen and someone has withdrawn the funds from your account. Two: LocalBitcoins have accidently or on purpose secured/stolen your funds. The best thing to do is to write support here: https://localbitcoins.com/support/request/

Thanks so much. I have contacted support and so far they have been useless. They denied I even had an account until this morning and now I am waiting to hear back from them.

how can they deny that you had an old account?
did you ask them from a new account?
where did the btc move? dont you see that in the transaction history or block explorer?
possible breach of security? how secure were your password and seed?
why didnt you store your bitcoin in a wallet?

you can never trust a 3rd party long term with your money.
why did you take so long to log back into your old account?
did you have breakins into your home or computer that could explain the moving money?

1. how can they deny that you had an old account?


2. did you ask them from a new account?


3. where did the btc move? dont you see that in the transaction history or block explorer?


4. possible breach of security? how secure were your password and seed?


5. why didnt you store your bitcoin in a wallet?


6. you can never trust a 3rd party long term with your money.


7. why did you take so long to log back into your old account?


8. did you have breakins into your home or computer that could explain the moving money?

1. No idea - id be extremely interested in an answer. When i gave them my email login they consistently said no record existed for approximately a year. Ths morning I could use my email to login.

2. No

3. Its been moved to a new address which ive explored with blockchain explorer but theres not much information there. I notice that on the same day 70 bitcons were moved there from someone elses account

4. Password was medium secure - I didnt have 2 factor authentication

5. I didnt have a wallet in 2013!

6. As i have just discovered :(

7. Ive been trying to log into it for over a year only to be told it doesnt exist

8. No breakins but ive got an old windows laptop that has been infected with malware on a couple of occasions

Paper wallets are your friend. Hope it works out for you.

This is the problem man, most likely your account password got keylogged by the malware and they logged into your account and emptied it without you knowing it. If you know you have Malware on your computer, why u even asking us the reason why your account is empty?

It could be a hacked account, but that still doesn't explain why they have to record of your account.

Maybe they did a purge of the unused accounts, they maybe figured that after 3 years, you are not coming back and sized it with the rest of the accounts. Maybe there is something in the Terms of Service or something. Maybe it was an inside job or a bug as well on their part.

Check that you are indeed using the right email, maybe you used a different one back in the day so they can't recognize you.

I don't think you can recover it again, only that you have learnt your lessons in a hard way but now you must have been wiser, monitor your account proper and do everything necessary to make it secured.

there is a possibility your account has been hacked.
be careful in saving your key
and don't believe in a third person, because bitcoin, its biggest enemy is hackers
and the possibility of your money will not be able to return, if already stolen hackers

You have lost the coins.

The localbitcoins  will simply say we think you took the coins out  and are trying to rob us.

Sorry for your loss.

Also, if using a third party wallet provider that are subject and targeted for leaks, use 2fa. it's very easy and cannot (at this point) be cracked / forged.

Mobile networks have known vulnerabilities for years now. This is how some hackers stole some high profile accounts in the first place with mobile phone recovery.

In localbitcoins these kind of scam attempts happens two years before but now no believe the exchange wallet at all because they are a third party people. Still you can find the security measures what you need to add up in the LBC wallet like two factor authentication, login id enable and trusted browser usage information.

Did you even read the question prior to replying?  It has nothing to do with a transaction not confirming.

It sounds like malware on his computer stole his localbitcoins password.  Someone logged in and transferred the coins to a new address in 2016.  Then someone logged in again as him, hit the "edit profile" and the "Request account deletion" link and deleted his account.

And it was a lot of bitcoins. 

The lesson here is:  don't trust a third part with your bitcoins because they are not "yours" then.  And likewise for large amounts, use cold storage.

Not two factor authentication, retro-recovery of username and passwords are one thing, if they had 2fa set up, they would be safe...

Yes, two factor authentication: https://thehackernews.com/2016/07/two-factor-authentication.html

I am very sorry this happened to you. Support is your only option:(

Localbitcoin's database hacked 2 times AFAIR. So they might hijack your acc and transfer your funds if you didn't have a 2fa measurement

looks like you lost the coins, sorry to hear. If their is no answer from support team also it was too late for monitoring your account. What did you done all these days without logging into your account?

Due to the amount of nonsense, off topic, and spam posts, this thread is being locked.

OP, if you wish to continue any discussions in this thread, please let me know and I will unlock the thread.