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Title: Kraken USD withdrawal delay Post by: Geremia on September 18, 2017, 05:08:53 PM Anyone else here experiencing a delay in withdrawing USD from Kraken in the US? It's taken longer than 5 business days for me now, which is unusual; usually it takes only a few days.
Title: Re: Kraken USD withdrawal delay Post by: CoinSpeculator on September 18, 2017, 05:42:07 PM oh, it is too long 5 business day, you should open ticket because something wrong.
Title: Re: Kraken USD withdrawal delay Post by: knircky on September 18, 2017, 05:47:51 PM Anyone else here experiencing a delay in withdrawing USD from Kraken in the US? It's taken longer than 5 business days for me now, which is unusual; usually it takes only a few days. Yes i thinknu should open a ticket. Afaik it takes usually just 1 day Title: Re: Kraken USD withdrawal delay Post by: Bacchu on September 18, 2017, 06:07:20 PM Anyone else here experiencing a delay in withdrawing USD from Kraken in the US? It's taken longer than 5 business days for me now, which is unusual; usually it takes only a few days. Just open a support ticket and wait for their reply.I am sure only the support team can help you about this concern.just submit a ticket and wait for their reply.also don't forget to share what they said.Hope your problem will be solve without any problem.Title: Re: Kraken USD withdrawal delay Post by: Geremia on September 18, 2017, 07:54:37 PM oh, it is too long 5 business day, you should open ticket because something wrong. Yes, I have. I'm awaiting their response now.Title: Re: Kraken USD withdrawal delay Post by: Geremia on September 19, 2017, 06:18:30 PM How quickly does Kraken respond to support issues?
Title: Re: Kraken USD withdrawal delay Post by: hammo on September 19, 2017, 11:00:33 PM How quickly does Kraken respond to support issues? did you reach their twitter account? maybe they reply from twitter. maybe china problems affecting to kraken too. Title: Re: Kraken USD withdrawal delay Post by: jahead on September 19, 2017, 11:14:20 PM How quickly does Kraken respond to support issues? the last time i received an email after four days, and problem was solved instantly. Title: Re: Kraken USD withdrawal delay Post by: Geremia on September 21, 2017, 04:03:16 PM How quickly does Kraken respond to support issues? the last time i received an email after four days, and problem was solved instantly. Title: Re: Kraken USD withdrawal delay Post by: Maxxt on September 21, 2017, 04:26:39 PM Bitstamp has deposit delays. Kraken has withdrawal delays.... What's going on??
Title: Re: Kraken USD withdrawal delay Post by: jackhdt on September 21, 2017, 04:30:34 PM Bitstamp has deposit delays. Kraken has withdrawal delays.... What's going on?? maybe due to a number of minor bugs and they will soon overcome. I have a little money in it. pray nothing bad happens. Title: Re: Kraken USD withdrawal delay Post by: bL4nkcode on September 21, 2017, 04:33:02 PM Bitstamp has deposit delays. Kraken has withdrawal delays.... What's going on?? There must be some internal errors from their side, you should wait and be patient, try to do it again later after an hour, but if it does happen again, you should contact them via support ticket asap.Here's some link with Kraken support https://support.kraken.com/hc/en-us/requests/new and to Bitstamp email support support@bitstamp.net Title: Re: Kraken USD withdrawal delay Post by: LeGaulois on September 22, 2017, 01:47:41 PM It becomes a nightmare for platforms such as Kraken to deal with US citizens due to US Banks etc. Add the fact that Americans are a very small minority in the market it means it is not a top priority for them and not neccessary worth. I remember Bitfinex or Bitstamp totally removed withdrawals to US citizens
Title: Kraken's response today Post by: Geremia on September 25, 2017, 06:07:40 PM Quote Hi, I checked my withdrawal status at https://www.kraken.com/u/funding/withdraw , and it's said "success" for weeks…Thank you very much for reaching out to us. Unfortunately, due to a temporary technical difficulty with USD funding for US residents, we will be unable to address your issue for an undetermined period of time. All other site functions are working as intended. Please let me know if there is any other assistance you need. We will update you as soon as this current issue is resolved. Warm Regards, XXXXXX Client Engagement Team Title: Re: Kraken's response today Post by: LeGaulois on September 25, 2017, 07:26:03 PM Quote Hi, I checked my withdrawal status at https://www.kraken.com/u/funding/withdraw , and it's said "success" for weeks…Thank you very much for reaching out to us. Unfortunately, due to a temporary technical difficulty with USD funding for US residents, we will be unable to address your issue for an undetermined period of time. All other site functions are working as intended. Please let me know if there is any other assistance you need. We will update you as soon as this current issue is resolved. Warm Regards, XXXXXX Client Engagement Team Try to reply again because the staff support is making confusion between funding and withdrawal. The reply says they have a technical difficulty with USD funding for US citizens but your problem is about withdrawal. Sometimes they reply in hurry and give an unrelated answer. Since when the status is showing "success"? Usually it shows "success" after you received the transfer (like the next day) Title: Re: Kraken's response today Post by: Geremia on September 26, 2017, 05:55:56 PM Since when the status is showing "success"? It showed that immediately when I did the transaction.Title: Re: Kraken's response today Post by: LeGaulois on September 26, 2017, 10:29:17 PM Since when the status is showing "success"? It showed that immediately when I did the transaction.Then they don't have a problem with funding only but with withdrawals too. When you request a transfer to your bank account the status shows "initiated" then "sending" (once you see this you're sure to receive the next day when you wake up) and finally "success"( is showing at the end of the day you got your payment) Hope you get your problem fixed asap. :/ Title: Re: Kraken USD withdrawal delay Post by: xypos on September 27, 2017, 03:06:03 AM Anyone else here experiencing a delay in withdrawing USD from Kraken in the US? It's taken longer than 5 business days for me now, which is unusual; usually it takes only a few days. Personally no. But i haven't used kraken since last month so i can't really say if an issue is arising right now. But their support generally replies way faster than poloniex support - you should get a response very soon if you haven't already gotten one from them. Just be patient, they are a licenced and regulated exchange, they won't just run away with your funds. Please update us on the situation. Title: Re: Kraken USD withdrawal delay Post by: Geremia on September 28, 2017, 12:04:03 AM I know they switched from "Synapse Financial" to "Evolve Bank & Trus" sometime in the second half of May this year. Perhaps "Evolve Bank & Trus" is having issues?
Title: Re: Kraken USD withdrawal delay Post by: stifler_matricker on September 28, 2017, 03:22:08 PM i got also some problems to see my money credited on kraken
Bank transfer from outside us - they have problem in the reference received it's now 2 weeks the transfer done and my money out of my account open a ticket 10 days ago but they ask me to wait send a lot of documents to proof nothing is wrong with my account and transaction - they still ask me to wait for me 2 weeks it's too late to cure a reference problem Title: Re: Kraken USD withdrawal delay Post by: Geremia on September 29, 2017, 05:16:56 PM Quote from: Kraken (today) Your withdrawal was returned by Synapse because they couldn’t settle the transaction. I have notified our development team and the withdrawal should be refunded in your Kraken account within the next few business days. Thanks for your patience and understanding. I wonder why Synapse couldn't settle it.Title: Re: Kraken USD withdrawal delay Post by: stifler_matricker on September 29, 2017, 06:09:55 PM the reply received today after another 3 silent days:
only ONE developer could unblock the situation, and he's very busy these times. Please rest assured that your deposit will be credited as soon as possible. Thank you for your patience. Title: Re: Kraken USD withdrawal delay Post by: stifler_matricker on October 02, 2017, 05:54:38 AM another 3 days for me without news.
money still not appears on my account it's been 15 days now what can i do? Title: Re: Kraken USD withdrawal delay Post by: Geremia on October 02, 2017, 08:57:52 PM Kraken responded to me fairly quickly:
Quote from: Kraken Unfortunately all I can see is that there was a timeout error. They attempted to connect with your bank and exceeded the amount of allowable retries. I would suggest reaching out to your bank to make sure all the wiring information you have is correct, just to be sure. It appears to be an issue with Synapse Pay and not Kraken.Title: Re: Kraken USD withdrawal delay Post by: metalron on October 04, 2017, 03:38:30 PM Had a similar "delay" experience but turned out to be my bank being an arse :/ Seems like Kraken are pretty good with their timing. But that trading engine on the other hand is OMG! They have said they going to fix it eventually... hope it's sooner than later though! I only trust them and Bitstamp; but Kraken always has a better price for sellers, so it was my only exit option in that sense.
Title: Re: Kraken USD withdrawal delay Post by: Geremia on October 05, 2017, 06:30:28 PM Seems like Kraken are pretty good with their timing. They refunded me today. Neither my bank nor Kraken know exactly why Synapse pay couldn't wire the funds.Title: Re: Kraken USD withdrawal delay Post by: Kraken-Septimus on October 06, 2017, 04:32:12 PM Seems like Kraken are pretty good with their timing. They refunded me today. Neither my bank nor Kraken know exactly why Synapse pay couldn't wire the funds.Hi Geremia. I'm sorry for the inconvenience. I'm going to have a manager look into this issue for you. Could you please let me know your ticket number? Thanks. Title: Re: Kraken USD withdrawal delay Post by: brainzfuxed on October 06, 2017, 06:03:57 PM I have received conflicting information from Kraken as to why I cannot withdraw out of my account. They said that my ID must show all 4 corners clearly, with a dark background, and I have done this multiple times in multiple different light settings. The picture is as clear as can be yet they don't want to verify my ID. Please advise as the customer service support has been very poor to this point.
Title: Re: Kraken USD withdrawal delay Post by: Geremia on October 11, 2017, 06:13:01 PM SynapsePay wire worked correctly now.
Again, it appears it was not Kraken's fault. |