Bitcoin Forum

Will they not replace it for you? I'd ask for a replacement. Also, did you write down the wallet seed? The 24ish random words it gave you during the initial set up of the wallet?

I personally don't have a Trezor, but like most wallets I believe it sets up this way. You can use those 24 words to access your wallet using another wallet downloaded onto your computer... just make sure the device you do it on is clean and free of viruses.

PS - security warning: do not give those 24 words or any other information to anyone on this forum through post or private message. We can guide you but don't trust us to do it for you, too many shiesters here.

You really should borrow or buy a second USB cable and verify that the problem persists with a different cable. Most of the time the problems people have with Trezors are with a faulty USB cable or with Windows drivers. Go to your local grocery store or pharmacy and get a spare cable. If you are still having problems with a different cable follow the troubleshooter (https://trezor.io/troubleshooter/) from Trezor. If troubleshooter fails contact Trezor support (https://trezor.io/support/) to arrange a replacement under warranty. Flaming the company with an angry post might make you feel better but is not useful; won't help you with your problem or damage Trezor's reputation.

I have tried MANY different USB cables....

Yes I still have the recovery seeds BUT they are useless unless I get another Trezor...Ridiculous...

They have not offered me a replacement yet...

And im not trying to make myself feel better about posting this or damage Trezors reputation...

Im trying to tell people that these wallets suck so they dont waste their money on them...

Despite the fact that they have thousands of happy customers using their product everyday without issue?

I don't doubt you're experiencing difficulties, it just sounds like you got a defective unit. It happens. So, if a different cable, different USB port etc didn't help, it's fairly obvious that the unit isn't right.

I can assure you that they're not useless...
https://doc.satoshilabs.com/trezor-user/emergency.html#you-have-no-trezor-device-and-recovery-seed-is-available

You can also use something like: https://iancoleman.github.io/bip39/ To recover your private keys in a real pinch... But importing the seed into something like Electrum is probably your best bet


Simply request a replacement. Problem solved.

Can you use the seed to recover an Eth wallet on any websites?

And yeah, they havent wrote me back since yesterday so...would be nice to get a replacement wallet though..

then you have to buy another wallet. actually trezor wallets are more secure and safe so you have to buy another wallet. you have to check once in that wallet. once try eth wallet then you have to see difference in both wallets. if it is not good leave it otherwise if it is good you have to replace it.

I don't think their reputation will be damaged by high trusted member account on bitcointalk... I know 20+ people who have purchased Trezor (me included) and one had problem same as you. USB port on his PC. He simply tired plugging it to another port and it worked normally.

Congratulations on getting the issue resolved. It would however be nicer to put the update at the start of the post as, how it stands, if someone reads quickly, it may look like there is no update in the post.