Bitcoin Forum

Hi everyone,

We'd like to introduce our Bitcoin wallet. Some of you might have used it already, other might have heard about us. Freewallet is a simple mobile app designed and developed by Freewallet team for storing, sending and receiving BTC. There are versions for Android and iOS available, the web-based wallet is currently under development. All Freewallet apps are free to install and use.

Features:

• Login with Email, Facebook, Google+ or a mobile phone number;
• Restore your wallet from any device;
• Send BTC to almost any altcoin address right in the app;
• Top up the wallet with almost any coin and receive BTC;
• Coins are stored in the cold storage for extra security;
• Direct link to the BTC block explorer in transactions details;
• Instant off-chain transfers among Freewallet users with no fees applied;
• Real-time BTC price and charts;
• Balance in fiat currencies;
• PIN code and Touch ID;
• QR-Code Support;
• Optional multisig email confirmation for all transactions;
• Email notifications about balance changes;
• Share your wallet address via Twitter, Facebook, email and more;
• Multiple language support including Chinese, German, French, Spanish, Russian, Hindu and more;
• Friendly and resourceful customer service;
• Simple and beautiful interface.

Our website: https://freewallet.org (https://freewallet.org)
Link to the app page: https://freewallet.org/currency/btc (https://freewallet.org/currency/btc)
Support Center: https://freewallet.org/support/ (https://freewallet.org/support/)

About Freewallet

Freewallet is a professional contribution to the cryptocurrency community. Our mission is to bring simplicity to the future of money allowing users to familiarize themselves with popular cryptocurrencies. There are currently 22 apps for Android and 10 apps for iOS available including ETH, XMR, BCC and other monowallets, Multi Wallet for managing multiple coins in one app and Token Wallet for storing, sending and receiving 80+ supported ERC20 tokens.

You can join us on Facebook (https://www.facebook.com/freewallet.org (https://www.facebook.com/freewallet.org)) & Twitter (https://twitter.com/freewalletorg (https://twitter.com/freewalletorg)) to keep an eye on our announcements and updates.

If you have any questions about our wallet & services or have any requests, feel free to post them in the comments!

Good afternoon!
I have problems with the transaction, I sent 95,000 tether to my Freewallet on November 21, 2017, 1596 confirmations have already been made on the transaction, but my wallet is still empty. Help to solve this problem, the support answers once a day, only with the promise to carry out the transaction, essentially does not write anything!

I have experienced freewallet and I have a hard time relogin my account that is link to facebook. Also, I havd seen the reviews on their fb page full of people complaining on that wallet.

Our Tether wallet is currently under maintenance, please see the notification in the app. As soon as the maintenance is over, your transaction will be posted to your wallet or returned to you: either way, your funds aren't lost. Thank you for your understanding, we'll keep our users updated!

"Send BTC to almost any altcoin address right in the app;
Top up the wallet with almost any coin and receive BTC"
Could you give more detailed infos on these two points?

How long will you spend on maintenance of your wallet? I've been waiting for more than 10 days!

FreeWallet is sketchy af. TRUST NO ONE WITH YOUR PRIVATE KEYS

What does your wallet offer than any other wallet does not offer?

Problems offer, big problems

Nice project out there.  I will keep track on this as this looks promising.  I hope bitcoins received on this wallet is bitcoins not converted to some currency already.  As my wallet has already convert my bitcoins to our local currency at  that really sucks... As bitcoin prices has continually rise but since it was already converted to our local currency we are at a stock and keep living on it...

"Nice project"??? Did you see this post? $95000 not in wallet more than 12 days!!!:
"I have problems with the transaction, I sent 95,000 tether to my Freewallet on November 21, 2017, 1596 confirmations have already been made on the transaction, but my wallet is still empty. Help to solve this problem, the support answers once a day, only with the promise to carry out the transaction, essentially does not write anything!"

As soon as the security issues with the Tether network are resolved, incoming USDT transactions will be resumed for Freewallet addresses. We'll make sure to keep our users posted, please keep an eye out for the notifications in the app.

And if security problems are not resolved at all, what then?

How long will it take to solve these problems??? I'm already waiting for more than 12 days!!! During this time, it was already possible to change something! And if the problems are not eliminated at all, what will happen to the money that I sent to my address???

Interesting project ! good luck !!

I would also like to ask what is the most safe wallet app for bitcoin besides the hardware wallet.
Is there any one could give one or more recommandations, it better could used to long term hold the bitcoin and also uses for get all fork as well.
Any hints or links are appreciated. ;) ;)

So a lot of good wallets but anyway I will try setup it to unix system. I have a question, why you didn't open source "freewallet"?

It's a network issue, not a wallet one. You might have heard of a recent report on several millions USD stolen because of a Tether vulnerability? Our mission is to make sure our users are protected from such attacks, which is why we're maintaining our wallets secure.

As our support reps have informed you, once the maintenance is completed, your transaction will be posted to your Tether wallet or returned to the sender: either way, your funds aren't lost. We appreciate your patience and understanding!

That's not an option: our users won't be left hanging. We're in contact with Tether developers and are currently expecting an update. Stay tuned!

I already wrote to you both in support and on the forum. Don't return funds to the wallet from which you received it!!! If you do it, I lose all my money!!! Write me please and I give you a new adress. But in no case don't return money to that wallet!!!

Hey dev are we able to import/export private keys and does the wallet have the sign feature??

---

I think Freewallet is not only limited to wallet services, seems like the offer automatic exchanges to match preferred order when buying or selling .

HALLASTERA, being a closed source product doesn't make it any less secure or functional. We're proud of our apps and consider them to be our intellectual property.

tx id link ? already solved ? i hope for you it clears out

Fidemoga, Pamoldar, thanks for your questions! We've partnered with Changelly.com (https://changelly.com), an exchange service powering up all smart transactions (exchanges) in Freewallet. You can read more about topping up your BTC wallet with most coins (https://freewallet.org/support/knowledgebase/smart-pay-in/) and sending BTC to addresses in other networks (https://freewallet.org/support/knowledgebase/smart-pay-out/) in our knowledge base articles.

As for importing/exporting private keys, we have this option in both the BTC wallet and for BTC in our Multi Wallet app. You can import coins from other wallets as well as export their wallet balance using a private key or a mnemonic seed phrase (for HD wallets). We'll be posting an update with more details about it soon, stay tuned!

The maintenance on the USDT wallet was over last week, so the transaction was successfully completed.
If sbitcoin-ru has a minute, you should get a confirmation from him/her as well.

Hi Bitcoin Talk community! I'm a reader for couple of months, but never had anything interesting to say until today. This is a sad story, but I decided to register and describe it, to warn all the others from using Freewallet. But let's start at the beginning.

Freewallet is my first wallet, since I started to mine, buy and sell cryptocurrencies. Some time ago I tried once to use their exchange, but my coins disappeared for couple of days so I said to my self - never again. Since then I always use bittrex to exchange coins. I have several different miners, so I'm mining LTC, ETH, BCC. As you surely know, bitmain accept only BCC for most batches. BCC used to be in red colour for last couple of weeks, so I keep my mined coins on freewallet. I known, that 1,5 hour that I have to pay for order on bitmain is enough to send coins to bittrex, exchange them to bcc, send back to freewallet and pay, so I had no reason to keep all my coins in BCC. I was waiting for couple of weeks for new batch of S9. Finally it appeared on Wednesday morning so I put my order, sent all coins from freewallet to bitrex, made payout from BCC pool, exchange the other currencies and sent back to freewallet. I know that some time ago freewallet sent e-mail with information about new BCC addresses, but in FAQ they wrote that all addresses still work and on my app I still saw only old address. I didn't know if the e-mail with new address wasn't scam, so it was obvious for me that it's safer to use the old one (according to the FAQ). Unfortunately none of the transfers (from bittrex and from BCC mining pool) didn't arrive. My order on bitmain has expired, so i checked on blockchain explorer both transfers. Both have a lot of confirmation and wallet ballance was updated (including those transfers). In this situation I decided to contact Freewallet support. First answer came after few hours. It was typical copy-paste answer saying that it's my fault that I sent coins to old address, they will recover them for me, but i have to wait "for some time". I answered, that I followed FAQ that old address should work and sent them screenshot from the freewallet app showing the old address as my receiving BCC, explaining that it wasn't my fault and I need my coins to put another order which is very important for me (it was extremely hard to buy S9 for last couple of weeks). What was freewallet reaction? Exactly the same copy-paste answer. I tried to write to them several times since then, but they didn't answer. Since then:

- 3 S9 batches gone away
- BCC lost about 40% of it's value and I cannot do anything with my coins
- they totally ignore all my support messages
- i have no idea when I will receive my refund

I'm just waiting to get the refund and definitely never again will use freewallet and my advise to everyone is to not use this scam!

winetou, to sum it up, you received a notification from Freewallet with strong recommendations to use addresses of a new format, the same message that was posted in the app, however, you chose to proceed with the old address anyway? Our support team has already informed you that your coins will be retrieved as soon as there's a technical possibility for it. They are obviously not lost: there are records in the blockchain about these deposits sent to your old addresses. However, we will have to manually recover these transactions and move them to your new address, which will take time. Please stay tuned and don't resort to panic: our support reps will keep you posted on the progress of your refund.

No, you are wrong. I received a notification that looks like from Freewallet, but it wasn't digitally signed, so I couldn't be sure if it's not scam, so I checked my receiving address in freewallet app and saw old one. It was the only reliable source of information, so basing on the information in the FAQ, that old address still works I decided to send coins to the address that I was sure of. If you would wrote in the FAQ and e-mail that no one should use the old address, then I would generate new one and firstly send small amount to it to be sure if it works. But you wrote in the FAQ (I know that i'm saying it again and again) that old address will work! And this is the main reason why I'm completely sure that all fault of this situation is on your side. You probably will return me my coins, but I asked you several times when and never got the answer. But nothing will change the fact, that my plan was to spent those coins when 1 BCC was 1520 USD not 960 USD like today. Nothing will also change the fact, that I won't be able to order S9 in march batch, which was important for me to pay once for the customs procedure together with previous order. Will you refund me all this costs (lost value, customs procedure fee)? I don't think so. If you do, I will apologise for every single word I wrote about this situation. And the last thing. I saw in blockchain that you transfered the value of one transaction from my old address to another wallet. You have all private keys to those wallets. It's only the matter of your good will when you return me my money. Not any technical issue, so don't tell me lies about complicated procedure of manual recover.

winetou, here's a quote from the notification sent to all BCH holders with Freewallet:


You did submit a ticket to our support team, and we have already started working on your case. However, we cannot be responsible for any loss associated with a drop in the coin value that may take place during that time, and neither are we responsible for the allocation or transfer of any gain associated with the coin value increase.

Dont use Freewallet , They are very smart Scammers out there :)
Yes! Beware from this Assholes!

https://www.reddit.com/r/litecoin/comments/7zt2ew/freewalletorg_stolen_my_ltc_biggest_scammers_rip/

We already replied to you on Reddit: your refund will be processed in the time frame set for cross-chain recoveries: 90 days.

This is taken from your website,


What gives you the right to block users if you're only a wallet provider ?

As a wallet service provider, it's our mission to ensure the security of users' assets. Blocking accounts in case of suspicious activity is temporary; as soon as users pass the user verification procedure and we make sure it's the account owners who performed the operations in question on their accounts, they are unblocked. It's a standard procedure, and many Freewallet users have already passed it.

You are one of a kind crypto wallet.  What other crypto wallet blocks user funds ? 

If you're operating under KYC/AML laws then you MUST ask all users to provide IDs BEFORE they can use a wallet and deposit funds, don't you?

If you're not an exchange, why do you need KYC/AML clearance ?

Who exactly asks for your KYC/AML compliance ?

I have created thread on forum devoted to the similar problems connected with FreeWallet.org : https://bitcointalk.org/index.php?topic=4442815.0

Wellcome to discussion .

Can anyone here help me verify my account? My money got stuck. "Impeccable 24/7 customer service" is completely useless

Goodluck

https://www.reddit.com/r/Bitcoin/search?q=freewallet&restrict_sr=1

Now everything is all right. They helped me. This is great wallet. But the support team must be dismissed >:(

Not you keys not your Bitcoin. Get out while you can.

I understand the risks. Therefore, I will not keep a lot of money there for a long time. But I forgave them the first mistakes. Technologically they are comparable to coinbase

Project looks very great and the Homepage loopks also really profesional !
Great Design. Made now my first account there and will take a look inside ,)


regards

The referenced account has resumed the normal operation on June 16th

Apologies for the inconvenience! Glad your issue was resolved.

Thank you very much for your feedback!

I don't have question but I have special request, if you would be so kind to update topic of this thread with following features:

- users who use this wallet don't have access to private keys
- Freewallet will very likely enforce KYC procedure before you withdraw your funds

Thanks. (https://bitcointalk.org/index.php?topic=5164369.msg51793191#msg51793191)