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Title: BitInstant Stole My Money Post by: BitcoinPappi on June 08, 2013, 03:17:33 PM Hi,
Just to make everyone is aware Bitinstant has literally outright stole funds from MtGox during a withdrawl . I have tried patiently to get a response from their support for over 1 month now. I think it is save to assume that I am simply being ignored. Please do not use their service unless you want to risk losing your money when something goes wrong with their system. I was not aware of their reputation until I recently started searching the forums. Title: Re: BitInstant Stole My Money Post by: URSAY on June 08, 2013, 03:29:55 PM It would be wonderful if you offered some sort of info which could help me identify your issue or who you are so I can try to help! Thanks.
Title: Re: BitInstant Stole My Money Post by: data_teks on June 08, 2013, 04:59:10 PM Yeah, never had any problems with bitinstant here. Probably just a mixup.
Title: Re: BitInstant Stole My Money Post by: raad287 on June 09, 2013, 07:34:58 PM I have had issues in the past as well, support was able to fix the issue, but it has been a recurring problem. For example being quoted $17.30 (just an example) for a $20 transfer from BTC-E code to Paypal, and receiving $15.40 in paypal. This was months ago, and support did issue a refund, but every time I made similar transactions, the similar error would occur. I don't know if this has been fixed or not, I haven't made a transfer in a few months, but it is an issue I have been experiencing as well. Off of $20, missing $1.50 is nothing huge, but if it was a $2000 transfer it would be more troubling.
Title: Re: BitInstant Stole My Money Post by: Welsh on June 09, 2013, 07:39:03 PM You should contact one of the staff from the forums here, they seem to respond much faster. Provide information which they can use to identify the problem. I myself have never had a problem. However, I have heard many others have problems but they always end up getting fixed as far as I have seen.
Title: Re: BitInstant Stole My Money Post by: ImJello on June 09, 2013, 08:14:31 PM These threads usually always end up being misunderstandings. I've never had a problem with bitinstant, I've been using them for a little over a year.
Title: Re: BitInstant Stole My Money Post by: BitcoinPappi on June 16, 2013, 01:51:05 PM It would be wonderful if you offered some sort of info which could help me identify your issue or who you are so I can try to help! Thanks. Lets hope its just a misunderstanding. Have sent our issue to Garet and will send PM to Ursay as well. Will post if it gets resolved. Title: Re: BitInstant Stole My Money Post by: URSAY on June 16, 2013, 03:40:55 PM It would be wonderful if you offered some sort of info which could help me identify your issue or who you are so I can try to help! Thanks. Lets hope its just a misunderstanding. Have sent our issue to Garet and will send PM to Ursay as well. Will post if it gets resolved. Have you logged your issue at support.bitinstant.com? Do you have a ticket #? Title: Re: BitInstant Stole My Money Post by: BitcoinPappi on June 16, 2013, 06:29:38 PM It would be wonderful if you offered some sort of info which could help me identify your issue or who you are so I can try to help! Thanks. Lets hope its just a misunderstanding. Have sent our issue to Garet and will send PM to Ursay as well. Will post if it gets resolved. Have you logged your issue at support.bitinstant.com? Do you have a ticket #? The issue was logged when the transaction took place by reaching out to support@bitinstant.com . I have been getting replies from desk@bitinstant.com. Not sure if they created a ticket. However we can forward all our emails and responses that we have received to your bitinstant email address. Please send me your details via PM |